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Reviews of Harbour Hotel Bristol

4 out of 5
Harbour Hotel Bristol
53-55 Corn St, Bristol, England

Reviews

8.4

Very good

Rating 10 - Excellent. 403 out of 759 reviews" "
Rating 8 - Good. 203 out of 759 reviews" "
Rating 6 - Okay. 76 out of 759 reviews" "
Rating 4 - Poor. 48 out of 759 reviews" "
Rating 2 - Terrible. 29 out of 759 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jodie

Liked: Cleanliness
Disliked: Property conditions & facilities
Not as nice as another Harbour hotel where we’ve stayed in the past
Stayed 1 night in Apr 2024
Response from Reception Team on 24 Apr 2024
Hello Jodie, We are sorry to hear that your stay was not as enjoyable as previous stays within the Harbour Hotel Group. we do hope that we can make it better if you choose to stay with us again. Many thanks, Reception

6/10 Okay

Zoe

Stayed 1 night in Mar 2024
Response from Carol on 11 Apr 2024
Good evening Zoe,Thank you for your feedback.We hope in the future to get the higher score.See you soon!

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Carol on 11 Apr 2024
Good evening Ryan,Thank you so much for such a positive review!We hope to welcome you back in a near future!

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carol on 11 Apr 2024
Good evening Lisa,We are amazingly happy with your review!I am super glad that we achieve you expectations.We hope to welcome you back!

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, amenities
Beautiful rooms, hotel and spa. Had a very enjoyable stay.
Stayed 1 night in Mar 2024
Response from Reception Team on 12 Mar 2024
Good afternoon, thank you so much for this lovely review! I am glad to hear that you enjoyed your stay with us and we hope to see you again in the future.Kind regards,Reception team

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carol on 11 Apr 2024
Good evening Ryan,We very much appreciate our review!Hope to welcome you back soon!Kind regards,

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carol on 11 Apr 2024
Good evening Rhys,That's a great score you gave us!I will make sure to share it with the team.We hope to see you again soon!Kind regards,

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location for shopping theatre and restaurants and bars, all within 5/10 minutes walk. Spa facilities were good although with very low ceilings, which felt a bit claustrophobic. Our twin room was lovely, not huge but had everything we needed with very comfortable beds.
Stayed 1 night in Feb 2024
Response from Johanna on 5 Mar 2024
Good afternoon Debra,Thank you very much for your positive review.We are very lucky to be on a central spot in Bristol. With such a unique building as this our cozy Spa is not the biggest but hopefully you found it relaxing.We look forward to seeing you back at the Bristol Harbour Hotel sometime soon.Kind regards,

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful Staff. Beautiful Hotel and Spa facilities. Restaurant food was superb too.
Stayed 1 night in Feb 2024
Response from Johanna on 5 Mar 2024
Good afternoon Bryan,Thank you for your kind words and we're very happy to hear you enjoyed both the SPA and the food.We look forward to seeing you back at the Bristol Harbour Hotel soon.Kind regards,

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carol on 11 Apr 2024
Good evening Larry,We are amazed by you score to us!We hope to welcome you once again!Kind regards,

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carol on 11 Apr 2024
Good evening George,We are very glad with the high score you have given to us!Thank you so much and we hope to welcome you back soon!Kind regards,

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the heart of Bristol’s Old Town.
Stayed 1 night in Feb 2024
Response from Reception Team on 11 Feb 2024
Thank you for your review and rating! hope to see you again in the future.Kindest Regards,Reception team

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded which was very nice. Rooms very good but safe deposit box out of reach for someone 5ft2ins otherwise excellent. There were two issues the difficulty accessing the hotel because of pedestrian area. There was no separate bar/lounge to sit and have a drink we had to use part of dining room. Would definitely stay there again. Staff were very good
Stayed 2 nights in Feb 2024
Response from Reception Team on 11 Feb 2024
Thank you for taking the time to leave a review! We'll look forward to seeing you again in the future.Kind Regards,Reception team

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
A bit disappointing
It was ok. A few annoyances, I had paid more for a deluxe room but I wasn’t told it was a disabled access room, I wouldn’t have minded but the chair apparatus in the shower was dirty and rusty. Also there were hairs in the shower and the sink didn’t have a plug and was black and mouldy inside. The bathroom extractor fan didn’t work and the hand cream dispenser was empty, and complementary gin in the room but nowhere to get ice and no tonic! Spa was ok but obviously having problems with the heating as showers and steam room weren’t working and the hot tub wasn’t at temperature - but i still had to pay full price. Also the receptionist insisted on me providing a card for any extras at check in, which was a pain as I didn’t have one with me (I had prepaid) so I had to call my husband to provide his card details, but when I checked out they asked for a card anyway and didn’t even use the one I had provided! The hotel in general was ok but quite dirty especially on the stairs and a bit worn in places. The gold bar was nice though and bed was comfy, but overall not what I would expect for a deluxe room in a four star hotel.
Stayed 1 night in Feb 2024
Response from Reception Team on 20 Feb 2024
Good afternoon,Thank you for your feedback! I apologize that your stay with us wasn't enjoyable, and thank you for bringing up the concerns about the hotel. I will make sure we pass the feedback on to the rest of the hotel staff in order to work on the issues you presented and provide a much more enjoyable experience for any future visits. I'm glad to hear you enjoyed the gold bar and your room, we hope to see you again in the future where we can provide you with a better experience.Kind regards,Reception team

8/10 Good

Carey

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Reception Team on 6 Feb 2024
Thank you for leaving a review.

8/10 Good

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
This is an excellent location.All staff are very friendly.Bed and room were very comfortable and quietconsidering location..A pity that spa is not included on all bookings .
Stayed 2 nights in Jan 2024
Response from Reception Team on 6 Feb 2024
Thank you for taking the time to leave a review. We are glad to hear your stay was comfortable and enjoyable. We hope to see you soon.

4/10 Poor

Sehr

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Carol on 11 Apr 2024
Good evening Sehr,We deeply apologize if we did not reach you expectations!We wish to have another opportunity to make it super right for you!Kind regards,

8/10 Good

Verified traveller

Nice hotel with clean room. It was a bit of a maze to get to room. Hotel is on quite a busy street for nightlife so it was quite a rowdy walk back! Otherwise a very central location. Be aware that the use of the spa and breakfast are not included in price!
Stayed 1 night in Jan 2024
Response from Reception Team on 11 Feb 2024
Thank you for the review!Kind Regards,Reception team

6/10 Okay

Urmila

It’s not worth to money.
Stayed 1 night in Jan 2024
Response from Carol on 5 Mar 2024
Good afternoon Urmila,Thank you for sharing your thoughts, I would like to know more about it. Please write me an email on Bristol@harbourhotels.co.ukKind regards,

2/10 Terrible

Rachel

Disliked: Cleanliness, property conditions & facilities
I was really shocked and disappointed by my stay at this hotel. I had often looked at it and thought how lovely it looked, the room I got certainly was not. The expectation I had based on the photos was a small but functional room with a splash of colour and a window. The reality was a small bland white room that the bed (two singles of differing heights smooshed together) just fits into. There is a tv but i really don't think they make them that small any more, and the robes are small, worn with frayed edges. The bed is situated below a heavily wooden blinded piece of coated glass, you can't see out and air has no danger of getting in! Through the night it doesn't get dark because of the light right outside and it is noisy (from goodness knows what), yet morning comes and you get minimal natural light from the coated windows and thick wooden planks. The drains in the bathroom stink, so you don't have to worry about not getting late check out because you will want to get out as soon as you can. The bathroom itself wouldn't be too bad if it was cleaned, get a bit of mould magic on that grouting! The toiletries are not the white company products pictured on the site but the big reusable bottles of unknown brand caged in, with crusty bits on the output spouts and hairs on the bottles themselves, just vile! As you make your hasty escape in the morning be careful to avoid the room service trays that have been sat on the floor for at least 12 hours. In summary ... not good!
Stayed 1 night in Jan 2024
Response from Carol on 23 Jan 2024
Good morning Rachel,I am very frustrated to see such a low review, thank you very much for your constructive feedback. We will for sure improve the mentioned points and hope to welcome you back in the future.Warmest regards,Reception Manager

8/10 Good

Marino

Liked: Cleanliness, staff & service, property conditions & facilities
Amenities and location were great. Bed was very comfy too. The room I was in had single glazing and was cold and my room was not serviced on the first day. But, I would stay again.
Stayed 3 nights in Jan 2024
Response from Reception Team on 20 Feb 2024
Good afternoon Marino,Thank you so much for your feedback! I'm sorry to hear about your room, we will make sure to improve on that for any future visits. Glad to see that you enjoyed your stay and we hope to welcome you back in the future.Kind regards,Reception team

8/10 Good

Rajan

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Reception Team on 6 Feb 2024
Thank you for your review.

2/10 Terrible

Sabitha

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Would not recommend - not a good stay
Terrible stay, the heating/aircon system was so loud all night I could barely sleep. Booked the hotel for 3 nights but checked out after the first due to this. Also, the decor is very old and the room small.
Stayed 3 nights in Jan 2024
Response from Reception Team on 20 Feb 2024
Good afternoon Sabitha,I'm sorry to hear that you did not have a pleasant stay with us. I appreciate this feedback and thank you for letting us know about the issues we could improve on. We will make sure to reflect on this feedback and hope to provide a better experience for any future visits.Kind regards,Reception team

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Reception Team on 6 Feb 2024
Thank you for leaving a review.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Good hotel in a good location. The Spa was a massive bonus as was the breakfast. Will stay again
Stayed 1 night in Jan 2024
Response from Reception Team on 6 Feb 2024
Thank you for taking the time to write a review! We are glad to hear you enjoyed your stay.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception Team on 6 Feb 2024
Thank you for this rating!

8/10 Good

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception Team on 6 Feb 2024
Thank you for leaving a review.

6/10 Okay

Harriet

Travelled with family
Liked: Amenities
On the plus side, great location and comfortable room. On the minus, it was impossible to turn off the heating inside so very hot overnight, and a terrible smell in the corridor outside (this was just one small bit of corridor mostly it smelt ok!). Also we booked through Expedia, where a lot is made of the 'full service spa' but it is less obvious that an additional charge is payable to use it.. yes it is in the small print (I see now) but in the spirit of transparent pricing perhaps this could be made a bit more visible? Otherwise, a good enough stay at the last-minute rate we paid.. but I wouldn't want to pay much more!
Stayed 1 night in Jan 2024
Response from Reception Team on 20 Feb 2024
Good afternoon Harriet,Thank you for your feedback! I'm glad to hear you liked your room and enjoyed your stay with us. Thank you for sharing these issues with us, we will make sure to take them into account in order to improve the overall experience for any future visits.Kind regards,Reception team

2/10 Terrible

Andrea

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
If you stay at this hotel you will need to take ear plugs as you will not get any sleep, The bars and restaurants around the hotel are serviced during the night. That means that between the hours of midnight and 6am you will hear beer barrels being collected/delivered, the nerve jarring sound of of glass bottles being tipped into recyling bins, then emptied again when the council turn up to take them away, and constant refuse collections. Apparently due to limited access restrictions on Corn Street and surrounding roads, these deliveries and collections all take place during the night. It is a shame because the hotel is in a prime location for exploring Bristol and the harbour. The hotel itself is aware of the noise issues but there is nothing they can do about it, Other than install triple glazing, which is unlikely, they can only offer their apologies to guests for the noise pollution.
Stayed 2 nights in Dec 2023
Response from Reception Team on 22 Feb 2024
Good evening Andrea,Thank you for the feedback! I apologize that your stay with us wasn't as enjoyable due to the noise. If you wish to further address these issues, please feel free to email us to let us know how we can improve for any future stays.Kind regards,Reception team

10/10 Excellent

Michal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ability to get directly down to Spa in flip-flops is a plus. There is a cosy cocktail bar at the back for guests. Good restaurants and a lively market close by. Our room was some 6 meters high, but the layout was a bit odd. The large bathroom was a plus. Sadly A/C was a bit too loud so we had to switch it off for the night. The room had a minibar, hairdryer, safe, flip-flops, kettle, coffee maker, bathrobes, towels, a flask of gin. The bed was super comfortable.
Stayed 3 nights in Dec 2023
Response from Reception on 29 Dec 2023
Thank you for taking the time to write a review! We are so glad you enjoyed your stay and had a relaxing time. We hope to see you again in the near future. Kind regards,Reception

6/10 Okay

Christina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok
Hotel layout is a bit strange —- lots of different staircases, turns and service elevator to get to our room. Would not be very doable for older guests. The reception team was amazing. However upon check out, only 1 receptionist was working which seemed unfair to her. Seems like it advertised itself to be slightly more upscale than it is. Room itself was fine, comfy bed…but somehow it felt more like a B&B atmosphere in terms of attention to detail and customer experience. Getting to and from my room I had to walk through either a restaurant or a ballroom….then a maze of stairs and lifts…. This is not a big deal, but…it wasn’t relaxing or comfortable. We ordered in delivery - would have happily tipped staff to bring it up to the room - but only 1 receptionist was working and there was no one else around. So I had to do the maze…in my pjs and bathrobe to get it…. Not bad, but not great. It was decent enough for what we paid, but I expected more and likely won’t stay there again.
Stayed 1 night in Dec 2023
Response from Reception on 29 Dec 2023
Hi There,Thank you so much for taking the time to write a review! We are very lucky with the staff, and we let them know of the good work they are doing. I appreciate your honest feedback regarding the hotel layout. We used to be two old banks and now are a boutique hotel, keeping with the architecture and history of the building. We hope that you do decide to stay with us again in the future.Kind regards,Reception

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night in Bristol
The Hotel is in a excellent location so you can walk to a lot of places. Carla on the front desk is great and helpful. Will stay here again.
Stayed 1 night in Nov 2023
Response from Reception Team on 19 Feb 2024
Good afternoon Graham,Thank you so much for this lovely feedback! We hope to welcome you back in the near future.Kind regards,Reception team

10/10 Excellent

Ryan

Liked: Cleanliness
Response from Reception Team on 6 Feb 2024
Thank you for the 5* rating.

10/10 Excellent

J

Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Free room upgrade when we arrived, staff very welcoming. Room was just perfect very clean. Bed was comfortable. Very well designed room to make you feel welcome. Overly very satisfied and would book again
Stayed 1 night in Dec 2023
Response from Reception on 10 Dec 2023
Thank you Danielle for the positive review. We are happy to hear that you were pleased with the room and the staff, as this is something we pride ourselves on.we do hope you come and visit us again. - Harbour reception team

10/10 Excellent

Jerry

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Reception Team on 29 Nov 2023
Thank-you Jerry, We hope to welcome you back in the future!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, upgraded as we’d just got married! Staff were lovely and super friendly!
Stayed 1 night in Nov 2023
Response from Reception Team on 29 Nov 2023
Thank-you Jessica! We hope to welcome you back in the future :)

8/10 Good

rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent. It was perfect for having a pre-theatre meal and walking to Hippodrome. The Spa was perfect for relaxing.
Stayed 1 night in Nov 2023
Response from Reception Team on 24 Nov 2023
Hi Rosemary, We are happy to hear you enjoyed your stay. We hope to welcome you back in the future!

10/10 Excellent

Raymond

Stayed 1 night in Nov 2023
Response from Reception Team on 24 Nov 2023
Thank you for leaving us a review! We hope to welcome you back in the future.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great hotel! Room was awesome, huge comfortable bed, great spacious layout, shower was great. Building is lovely and the spa is in the old vaults of the bank very cool!
Stayed 1 night in Nov 2023
Response from Reception Team on 21 Nov 2023
Hi Blake,We are delighted to hear you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Adrian

Stayed 1 night in Nov 2023
Response from Reception Team on 13 Nov 2023
Hi Adrian, Thank you for your review. We hope to welcome you back in the future!

6/10 Okay

Elaine

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Reception Team on 10 Nov 2023
thank-you for leaving a review! We appreciate your feedback.

10/10 Excellent

Rachel

Stayed 1 night in Nov 2023
Response from Reception Team on 1 Dec 2023
Thank you Rachel! We hope to welcome you back in the future.

4/10 Poor

Tom

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
For £260 a night I expected more. Room wasn’t in great condition and staring to look a little worn down, not particularly clean either. It was ground floor by the street and it was so noisy. People going out, bins being emptied, deliveries in morning. I understand that it’s a listed building but there is definitely steps you could take to eliminate noise (sound proof secondary glazing, noise stop wall system) nothing that will effect the listing on the building). Paid another £10 pp on top to use the pool facilities, would’ve been nice if that was included. Other than having to pay extra I can’t complain about the pool/spa as I really enjoyed it. Breakfast is more again on top. Spending over £300 total for a single night I didn’t feel as if it was anywhere close to worth it. As I travel for a job I feel this gives me a good insight value for money when staying in hotels. In my experience I’d say that stay should have been £150-180 a night. Good points - is the location is good, spa was lovely and having an ironing board/iron already in the room is a bonus. This was a personal trip and I wouldn’t return if I’m paying for it myself again.
Stayed 1 night in Nov 2023
Response from Reception Team on 8 Nov 2023
Hi Tom,We are sorry to hear about your most recent stay with us. We appreciate your feedback and suggestions as we are always looking to improve.

4/10 Poor

Agnieszka

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Booby prize room not worth the money
Terrible stay in a room that should not be offered to guests. Behind the kitchen on the ground floor. Windows were covered in opaque treatment so very little light. Air con unit out side widow kept me awake, then the banging from the kitchen. Room is so small there was no space for an armchair, only a small conference chair at the desk. Will not be risking staying at this hotel again.
Stayed 1 night in Oct 2023
Response from Paola on 5 Nov 2023
Dear Agnieszka,Thank you for your feedback following your recent stay.We are very sorry to read that you were unhappy with your Standard room. With us being a listed building the layout of the hotel is very unique and our standard rooms are the smallest available in our hotel.We will investigate the source of the banging noise you mentioned, as this rooms is not situated next to our kitchen we believe it was coming from outside. We hope to welcome you back in the future, where you can explore the variety of room types we offer. We are confident that you will have a much more enjoyable experience with us.Kind Regards,Paola

4/10 Poor

Anita

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Room was very cramped
Stayed 2 nights in Oct 2023
Response from Paola on 3 Nov 2023
Dear Anita,Thank you for taking the time to send us your review. We are sorry that your experience was not near what you expected it to be. As a grade 2 listed building all of our rooms are very unique in their size and shape, we are sorry that you found yours to be small. We hope you will return in the future so we can show you how good the hotel can be. Kind regards, Paola

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Paola on 3 Nov 2023
Dear Graham,Thank you for your kind review and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.Kind regards,Paola

8/10 Good

Leighann

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on 27 Oct 2023
Thank you so much for your kind reviewWe value your stay at the Bristol Harbour Hotel and hope to see you again in future

10/10 Excellent

Les

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart from having to pay for spa visit all Ok
Stayed 1 night in Oct 2023
Response from Reception on 23 Oct 2023
Many thanks; we value your stay with us at the Bristol Harbor Hotel. We hope to see you again!