The staff were perfect; so lovely and friendly. The food and drinks were incredible. But...the building is tired. The decor needs a revamp and the fixtures and fittings are in need of modernising. It's a real shame, because the staff are doing so much right, but the building itself needs a lot of investment.
John
於 2023 年 12 月住了 2 晚
2/10 很差
Paul
2023年12月6日
讚好:整潔度、職員與服務和住宿狀況
Excellent staff attirude A bit scruffy in the approach to the front of the hotel
Paul
於 2023 年 11 月住了 2 晚
10/10 優異
Emma
伴侶同遊, 寵物同遊
2023年11月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really enjoyed our stay room relaxing, great amenities. Spa fantastic.
Staff friendly, welcoming and attentive.
Breakfast great choice.
Would recommend to others.
Emma
於 2023 年 10 月住了 2 晚
6/10 一般
robert
家人同遊
2023年10月28日
讚好:整潔度
Good for small kids but needs work
This hotel is in an amazing location and has great grounds and facilities, but is let down by a couple of factors:
- It’s a family hotel which has as a main selling point free childcare. This childcare wasn’t available when we checked in. It seems this is pretty regular. The childcare facility doesn’t have enough staff to cope with demand. As we went there as a family and wanted some time, this was key. We were eventually given some childcare, not at the time we wanted though, because of a cancellation. If you are going for the childcare BOOK IT AT THE SAME TIME AS THE ROOM. Same goes for the spa. Not enough staff, so no availability at all.
- The hotel itself is tired. It needs a revamp. Loose fixtures and fittings, tired decor. An overhaul is needed if it wants to call itself a luxury hotel.
However, I would recommend for families with small children as the whole thing is set up for them. Just book everything in advance.
robert
於 2023 年 10 月住了 2 晚
10/10 優異
David
2023年10月12日
讚好:整潔度、職員與服務和住宿狀況
David
於 2023 年 10 月住了 1 晚
10/10 優異
Sophie
2023年9月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sophie
於 2023 年 9 月住了 1 晚
10/10 優異
Susan
2023年9月17日
讚好:整潔度、職員與服務和客房舒適度
Susan
於 2023 年 9 月住了 2 晚
10/10 優異
Robert
2023年9月4日
Robert
於 2023 年 8 月住了 2 晚
6/10 一般
真實旅客
2023年8月23日
讚好:職員與服務和住宿狀況
不滿:客房舒適度
As it was the only room left on the day of our trip we booked the smallest room the hotel had to offer.
The room was indeed small but made even smaller with a large air con unit in it. The room did need air con but a smaller version would have been better.
We found our bed uncomfortable and so springy that if one of us moved so did the other.
The kettle in the room was a little temperamental as it didn’t always boil. Our room also lacked white sugar and I’m sure if we had asked the staff would have got us some but we didn’t realise until we got back from our night out.
Not sure if the tv should have had a remote but ours didn’t.
The hotel it’s self was lovely and the facilities excellent, ruined only by ignorant guest reserving sun beds by the pool and being nowhere in sight.
Breakfast was excellent and all the staff were friendly and helpful.
真實旅客
於 2023 年 8 月住了 1 晚
6/10 一般
Donna
2023年7月28日
Outside/inside pools were good.
Hotel carpet needed hoovering although room was clean and bed was comfortable.
Breakfast was good but service a bit slow and tables were left cluttered and messy for a long time after diners had left.
The main problem was that the hot/cold indicators were missing/had fallen off of the shower which meant that I scalded my hand testing which was which - the water was VERY hot and if it had been a child or elderly person it would have been very dangerous. It was reported to reception who said they would ask a maintenance person to gave a look.