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Reviews of Grafton Manor

3.5 out of 5
Grafton Manor
Grafton Lane, Bromsgrove, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 79 out of 157 reviews" "
Rating 8 - Good. 56 out of 157 reviews" "
Rating 6 - Okay. 12 out of 157 reviews" "
Rating 4 - Poor. 6 out of 157 reviews" "
Rating 2 - Terrible. 4 out of 157 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ravinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and building. Just a little outdated which is expected for the age and structure
Stayed 1 night in Apr 2024

10/10 Excellent

Rajul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely welcome and service throughout our stay. Rooms big and comfortable. Cooked breakfast very nice. Nice walks close by. Would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again !
excellent hotel ,lovely period building in its own grounds! Attentive staff,good food. A most comfortable bed !
Stayed 1 night in Nov 2023

10/10 Excellent

Judith

Stayed 1 night in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming and elegant hotel which makes a welcome alternative to chain hotels
Stayed 1 night in Oct 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always.
Stayed 1 night in Sep 2023

8/10 Good

Darren

Stayed 1 night in Jul 2023

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Building with such history lovingly restored set in the most beautiful grounds, an ideal place to relax and immerse yourself in nature.
Stayed 2 nights in Jul 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property, wonderful breakfast, friendly staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Freda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
We had a lovely relaxing evening & overnight stay
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023

8/10 Good

Trisha

Stayed 1 night in Jun 2023

8/10 Good

darren

Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Stayed 1 night in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Always a great place to stay with great food and staff.
Stayed 1 night in May 2023

10/10 Excellent

Chris

Stayed 1 night in May 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Lovely place, this was Our second visit this week! We attended Our Son's wedding first & it was beautiful. The second was a return trip on way home, the food was amazing, the service top notch & the staff very friendly. Set in beautiful grounds!
Stayed 1 night in May 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Aleays a pleasure to stay here
Stayed 1 night in May 2023

2/10 Terrible

Paul

Stayed 1 night in Mar 2023
Response from Katie - Receptionist on 27 Mar 2023
Thank you for taking your time to leave us a review. We would very much appreciate further feedback regarding this poor review. Please could you contact us on 01527 579007 or email us at office@graftonmanorhotel.co.uk

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
Friendly staff, lovely food, warm and comfortable. Very interesting building.
Stayed 1 night in Nov 2022

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very old property so if you look you will find faults- I thought that it was perfect peaceful and enjoyable
Stayed 1 night in Aug 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
From the room, the breakfast, the grounds the service was perfect. Tyler was super in all his service.
Stayed 3 nights in Aug 2022

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Concepta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So helpful
I was advised in advance that the hotel was hosting an event and was offered the option to cancel. I chose to go ahead as the hotel was in a good location for my business trip. The staff were so helpful and accommodating- they ensured my room was as far from the event as possible, so any disruption was minimal. They also provided breakfast at a time to suit my early start. Bed was super comfy and facilities were great, in a beautiful setting.
‘porch’ room
‘porch’ room
Breakfast
Stayed 1 night in Jun 2022

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Comfortable Stay, but hotel requires lots of TLC!
The Grafton Manor provided a comfortable room and is in a very good location. The staff were very attentive and friendly. On the down side our room, The Porch, is in need of an update particularly the bathroom, which is far too small and very old fashioned. The half mile access road is in need of some repairs. On significant disappointment was that the restaurant was not open for an evening thmeal on Monday. This is not highlighted in the on line information.
Stayed 1 night in Jun 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellent setting, grounds & service - early breakfast possible via pre-order,
Stayed 1 night in Jun 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
Love this place, so pleased to find it , a hidden gem in bromsgrove.
Stayed 1 night in Jun 2022

10/10 Excellent

Brian

Stayed 1 night in Jun 2022

8/10 Good

david

Stayed 1 night in May 2022

10/10 Excellent

N

Stayed 2 nights in Apr 2022

8/10 Good

Cheryl

Stayed 1 night in Apr 2022

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grand old building. Tyler, the Assistant Manager, was amazing. He was so helpful, very professional and interested in engaging in conversation about the house and the area and life!The food was fantastic.
Stayed 1 night in Apr 2022

10/10 Excellent

Pete

Stayed 1 night in Apr 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended!!!
Had an overnight stay at Grafton Manor. Tyler checked us in, carried our bag to the room and served our evening meal. He was most courteous and efficient as was the lady who served our breakfast. She was very knowledgeable about the history of the place and even gave us a tour of the chapel. Handy base for Hanbury Hall and garden centre. A much needed break which we really enjoyed and hope to visit again in the future.
Stayed 1 night in Mar 2022

2/10 Terrible

M

Business traveller
Disliked: Property conditions & facilities, room comfort
I fell for the pictures but was fooled!
Nice and welcoming reception but seriousely sub-standard service. Room was large and clean but very cold. Central heating came on after 6pm- no customer control over it. Windows were not double glazed so noise and raft came through all night. Bathroom was clean but water was cold and dripping not suitable for bath even! No tissue in the room, tea and coffee was very very basic and cheap. So was the toileteries. Restauarant was a joke and the bar-- ahhh the bar- they charged vay above 4 star fee for a bottle of Perroni and a pint. I was shocked when I saw the bill!! Breakfast: haven't seen anything as such in my 5o years of age and travelling for 30 years!! Absolute disgrace. Overall, a very unpleasant experience. £99.00 for one night with that level of service would be un-acceptabel to anyone!
Stayed 1 night in Feb 2022

8/10 Good

Deborah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A sublime evening - a great welcome, friendly and engaging staff, excellent dinner, fabulous night's sleep and warm, welcoming, delicious breakfast. Would highly recommend for those who prefer a quiet, tranquil and sumptuous setting.
Stayed 1 night in Jan 2022

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely old manor property. A huge room with en suite. Lovely setting and pleasant staff. gorgeous comfy bed
Stayed 1 night in Dec 2021

10/10 Excellent

Dominic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Lovely place, staff are great and breakfast was freshly made and good. Could not get hot water from the shower for love nor money until morning though. Room was amazing, big and comfy, especially the carpet. Will stay again.
Stayed 1 night in Nov 2021

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place. Friendly staff. Food was spot on. Rooms are huge. Will definitely stay again.
Stayed 1 night in Nov 2021

8/10 Good

desmond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Quick overnight stop, with very comfortable room and a lovely breakfast attended by very friendly helpful staff.
Stayed 1 night in Nov 2021

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a look
A hidden gem near Bromsgrove. Lovely grounds. Lovely historical building. Suffering a little with metal window frames letting cold air in. But great staff the food was fresh and food enough.
Stayed 1 night in Nov 2021

8/10 Good

Ralph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and great place
I love Grafton manor, yes it is a little tried in places, but the building is amazing, and breakfast is out of this world, the egg benedict O wow.
Stayed 1 night in Oct 2021

10/10 Excellent

Michael John

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. I arrived really late in the evening and the guy on reception made me some sandwiches. He didn’t have to. Lovely building. Will definitely stay again when I am in that area.
Stayed 1 night in Sep 2021

8/10 Good

DR K R

Liked: Cleanliness, room comfort
Bromsgrove one-night stay
Excellent value for money overnight stay with breakfast included. Spacious and very comfortable Junior Suite. Delicious modern food for dinner.
Stayed 1 night in Sep 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with character and history
Fantastic historic building in substantial grounds. The staff were very efficient and welcoming. Excellent bar, dinner and breakfast.
Stayed 1 night in Sep 2021

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
A wonderful and very welcoming place to stay. All the hotel staff we met were outstanding. We loved the grounds and the history. Would highly recommend Grafton Manor.
Stayed 1 night in Jun 2021

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021