We had booked the whole weekend to celebrate my husband's birthday so it was a huge disappointment to me when I saw the shabby room we had been allocated and wished I'd asked to upgrade.
However, when we had to complain about the TV not working to the Receptionist, and was told "that was it" and "we were lucky to have a smart TV in our room, not everyone has," it set the tone for the whole of the weekend.
The bathroom I have to say was spotless, if a little tired and old. The shower was a leaky mess that refused to budge, the shower curtain - inadequate - barely reached the top of the bath. There was old, badly applied mastik in areas I didn't wish to see.
The TV, as I said, didn't pick up any of the apps on the remote and we had Freeview or nothing, so that was annoying because why advertise smart TVs if you then can't supply wired internet or decent wifi to run them?
It was also very old and so small that we couldn't see it from the bed, which was shoehorned into the opposite end of the L-shaped room.
The storage would have been adequate but there were hinges hanging off that banged when the doors were closed and zero hangers. The carpet was old, tired and badly marked.
There was a definite lack of electric sockets for chargers, kindles, etc and the curtains weren't lined, so we woke at dawn with the sun.
These things might seem picky but the ads for Cave Castle boast luxury, and this wasn't it.
There was more but this awful website only gives me 1500 characters.
