Breakfast and dinner served, American cuisine

Reviews of Hilton Garden Inn College Station

3 out of 5
Hilton Garden Inn College Station
3081 University Dr E, Bryan, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 943 reviews" "
Rating 8 - Good. 200 out of 943 reviews" "
Rating 6 - Okay. 77 out of 943 reviews" "
Rating 4 - Poor. 39 out of 943 reviews" "
Rating 2 - Terrible. 29 out of 943 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice! Danielle (evening) at the front desk was very helpful, friendly and professional. The bartender, Tina was so friendly and nice we loved coming down and sitting at the bar visiting with others and Tina! Definitely recommend your hotel!
Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Mia, it's wonderful to read about your experience at Hilton Garden Inn College Station. We're delighted Danielle provided you with excellent service at the front desk, and that you appreciated Tina's hospitality at the bar. Thank you for endorsing our hotel! We look forward to having the pleasure of welcoming you back in the near future.

6/10 Okay

Gabriel

Travelled with family
Liked: Cleanliness, amenities
This hotel is clean and since it just opened lately everything’s is still in good condition. There were 2 main issues I noticed. One was the fact that it seems like who ever build this property saved money on the quality of the materials and mainly on insulation. You could literally hear every step from the room above you and every word and sneeze from the rooms around you. You can also see that things start to fall apart like the chalking around the bath counter, cracks above the door and bathroom door that get stuck when you try to open is all the way. The second thing was the fact that the cleaning staff was very loud and made no effort to keep it quiet for the guests that are still sleeping, slamming the doors over and over again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Gabriel, it's disheartening to hear about your experience. We acknowledge your feedback regarding some structural noise and issues with room finishes, which appeared to detract from your comfort. Please be assured, the observation about our team members' noise level is being addressed, as we understand the importance of a quiet environment for our guests. We appreciate your valuable feedback, and please know that we're committed to improving on these points.

8/10 Good

Angela

Travelled with family
Liked: Amenities, property conditions & facilities
Clean!!! Rooms nice, bed comfortable. A little ways down University Drive so if you looking to be closer to A&M campus this might not be the property for you. We would stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Angela, it's delightful to hear that you found the rooms at Hilton Garden Inn College Station to be clean, cozy, and well-appointed. We understand that our location may not suit everyone's needs, but we're thrilled to know that it did not deter you from considering a return visit. Your future stays are most welcome!

6/10 Okay

Carol, Bryan

Liked: Cleanliness, property conditions & facilities
Night tables were dirty The staff at the front desk was not friendly
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Carol, thank you for your feedback. We regret that your room cleanliness fell short of expectations and the service you received at the front desk did not meet our usual high standards. Please rest assured that your comments have been shared with our team members to address these areas of concern. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

10/10 Excellent

Leybin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Safe for cars
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Leybin, it's wonderful to know that you found the Hilton Garden Inn College Station to provide a secure environment for vehicles. Safety of our guests and their belongings is a top priority for us. We hope to welcome you back soon.

8/10 Good

Jack

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly staff
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Jack, it's fantastic to know you appreciated the appealing grounds and welcoming team members at Hilton Garden Inn College Station. We strive to provide an enjoyable experience for our guests, and your comments affirm that philosophy. Your kind words are greatly appreciated, and we can't wait to serve you again in the future.

10/10 Excellent

Chad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful. Clean property.
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Chad, we're thrilled to hear about your positive experience at Hilton Garden Inn College Station. We're particularly pleased you found our team members helpful and the property clean. We can't wait to welcome you back in the future.

10/10 Excellent

Dale D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had all the options appropriate: meeting area, excellent guest office arrangement, lighted parking and superb knowledgeable front desk staff.
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Dale, it's rewarding to hear you had a great experience at Hilton Garden Inn College Station. We're thrilled you found our plentiful amenities, such as the meeting area and guest office, to be excellently arranged. Also, we appreciate acknowledging the brilliant and expertly informed assistance provided by our front desk team members. We hope to welcome you back soon to enjoy our secure, well-lit parking and other on-site offerings. Safe travels!

10/10 Excellent

Andres

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 2 nights in Jan 2024
Response from Customer Service on 26 Jan 2024
Andres, thank you for sharing your experience at Hilton Garden Inn College Station. It's delightful to know you had a fantastic stay with us. We hope to see you again soon!

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Dennis, it's regrettable to know that your experience didn't meet expectations. It's always our goal to provide exceptional service and it appears this was not the case during your visit. Please rest assured, your feedback has been taken seriously and will be conveyed to our team members for further review and necessary improvements.

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thanks for the amazing rating, Mary!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn College Station!

10/10 Excellent

Eric

Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Eric, we're thrilled to see your five-star rating for Hilton Garden Inn College Station! Our team is dedicated to providing a top-tier experience for our guests and we're delighted that this commitment has resonated with you. Looking forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Garden - College Station
I recommend this hotel because we loved it. The location was perfect as it was right across from the park where we had an event to attend. Room was very spacious and clean.
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
We appreciate you recommending Hilton Garden Inn College Station. It's delightful to hear how much you enjoyed the convenient location and found our accommodations spacious and immaculate. We strive to make every guest's stay memorable. Looking forward to welcoming you back for another splendid visit.

4/10 Poor

SERGIO

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 9 Jan 2024
Sergio, it appears you've given us a rating without additional comments. We are committed to providing the best service to our guests and would truly value specific feedback on how we can improve your next stay. Please feel free to share your concerns. We hope for the opportunity to serve you better in the future.

8/10 Good

Jeiza

Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Jeiza, thank you for your generous rating of Hilton Garden Inn College Station. We're delighted you enjoyed your stay with us and we hope to welcome you back soon.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, extremely friendly staff. I will definitely use this location for my next trip to college station.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Sheila, it's wonderful to hear that you had a perfect stay at Hilton Garden Inn College Station. Our team always strives to provide exceptional service, and their friendliness has surely left a lasting impression. Knowing you would choose us again for your future visits to College Station is the highest compliment. We look forward to welcoming you back!

10/10 Excellent

Kristi

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Kristi, thank you for choosing the Hilton Garden Inn College Station. We're delighted to know that you had an enjoyable stay with us. We truly appreciate your high rating and are looking forward to the opportunity to host you again soon.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thank you for the fantastic rating, Jan!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn College Station! We can't wait to see you again soon.

10/10 Excellent

Shanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice employees, great food
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Shanna, thank you for your feedback. We are thrilled to hear that Hilton Garden Inn College Station met your expectations with its cleanliness, friendly team members and quality food. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and helpful!
Stayed 2 nights in Dec 2023
Response from Customer Service on 4 Jan 2024
Bonnie, we are thrilled to know you found our team members at Hilton Garden Inn College Station to be very supportive. Your warm comments about their friendliness and helpfulness are much appreciated. Seeing you again soon would be our pleasure.

6/10 Okay

Camilla

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is a beautiful and comfortable hotel, with very kind staff. The rooms were clean and well stocked. My only complaint is that they are pretty stingy with amenities such as breakfast and parking. I was not aware that they charge for parking on top of your booking until we checked in. Breakfast is available, but not complimentary. For these reasons I just can’t leave a higher rating and will most likely not stay here when we come to visit family again in the future. They charge you for parking but do not give you a parking pass or anything so technically anyone can park there for free… just not the guests.
Stayed 3 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Camilla, we appreciate your positive remarks about the Hilton Garden Inn College Station's ambiance, cleanliness, and our kind team members. We understand your concerns about the additional charges for breakfast and parking. We strive to provide clear communication about such costs and your feedback will guide us in improving this aspect. Please know your satisfaction is important to us and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Vandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Thank you for the wonderful rating, Vandon!It's fantastic you enjoyed your time at Hilton Garden Inn College Station so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Glenda and Scotty

Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Glenda and Scotty, it's a pleasure to see your high rating for Hilton Garden Inn College Station. We strive to ensure all our guests have a rewarding stay. We're delighted we were able to meet your expectations and hope to see you again in the future!

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 16 Dec 2023
Jimmy, thank you for choosing Hilton Garden Inn College Station. It's delightful to see your positive rating. We're thrilled to have met your expectations and we look forward to welcoming you back in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 14 Dec 2023
Robert, it's great to know that you had an excellent stay at the Hilton Garden Inn College Station. We appreciate your rating and hope you'll visit us again soon for another wonderful experience.

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 12 Dec 2023
Alissa, thank you for choosing Hilton Garden Inn College Station. We're thrilled to know you had a satisfying stay. We can't wait to welcome you back in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on 6 Dec 2023
James, we are delighted to hear that your experience at Hilton Garden Inn College Station met your expectations. Our team can't wait to welcome you back for another enjoyable stay soon. Safe travels!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 16 Dec 2023
Richard, it's wonderful to hear that your experience at Hilton Garden Inn College Station aligns with our commitment to excellence. Your high rating motivates us to keep delivering exceptional service. We hope to see you again in your future travels.

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shouldn’t have to pay to park. They reserve the spots closest to the door for ev.
Stayed 1 night in Nov 2023
Response from Customer Service on 26 Nov 2023
William, we appreciate your feedback on your recent stay at Hilton Garden Inn College Station. We're sorry to hear of your concerns about the parking arrangement and acknowledge that the allocation of spaces can affect your overall experience. Rest assured, we take comments from our valued guests seriously as they assist us in improving our services. We hope to welcome you back and ensure a seamless stay for you in the future.

10/10 Excellent

Eric

Stayed 1 night in Nov 2023
Response from Customer Service on 14 Dec 2023
Eric, thank you for your positive rating of Hilton Garden Inn College Station. We're delighted to know that you had a wonderful experience and we hope we can serve you again in the near future. Enjoy your travels!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
Sabrina, thank you for choosing the Hilton Garden Inn College Station and sharing your high approval rating. We're thrilled to infer that your stay was enjoyable. We always aim to create wonderful experiences for our guests and hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 20 Nov 2023
Thanks for the outstanding rating, Kelly!We're delighted your time at Hilton Garden Inn College Station was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and smelled good. Nice room, comfortable bed. Overall nice facility.
Stayed 3 nights in Nov 2023
Response from Customer Service on 14 Nov 2023
Jerry, we're thrilled to hear that you found the Hilton Garden Inn College Station to be impeccably clean, with great aroma, comfortable accommodations, and pleasant ambiance. Your kind words are greatly appreciated and we'd love to welcome you back during future visits.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We got handicap room with bed on floor & open shower. Shower sprayer & bar fell off wall during shower. Bed so uncomfortable and difficult being on ground. (We didn’t request that) Feel like we got bad room because we were Expedia guest. Rate was $300 a night, too expensive for that level.
Stayed 2 nights in Nov 2023
Response from Customer Service on 13 Nov 2023
Andrea, we're sorry to learn that your recent stay fell short of your expectations. We understand the inconveniences you encountered and it is regrettable that your accommodations were not up to standard. Please be assured this does not represent the usual level of comfort provided at our hotel. Making each guest's experience wonderful, irrespective of their booking method, is our central goal. We encourage you to directly share feedback onsite so that we can work immediately to fix any issues you may encounter. We hope to have another opportunity to show you the hospitality and comfort you should always expect from us.

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel and great staff
Stayed 1 night in Nov 2023
Response from Customer Service on 11 Nov 2023
Matthew, thank you for sharing your positive experience at Hilton Garden Inn College Station. It's wonderful to know you found the hotel to your liking and appreciated our team members. We look forward to welcoming you back in the future.

8/10 Good

Earnest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 3 Nov 2023
Earnest, thank you for choosing Hilton Garden Inn College Station and for your rating. It's fantastic to know that you had a good stay with us, showing that we are on the right track. We strive to provide a seamless experience, and we're glad that we were able to provide that for you. Hope to have the opportunity to welcome you again soon.

10/10 Excellent

Jerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great place to stay in College Station.
Stayed 2 nights in Oct 2023
Response from Customer Service on 31 Oct 2023
Jerry, it's fantastic to hear that you enjoyed your stay at Hilton Garden Inn College Station. We're proud to be a top choice for travelers in our area. We look forward to welcoming you back in the future.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, clean, and quiet. Only thing I didn't like is I felt the breakfast buffet was a little high price for what was on the buffet. Otherwise, our stay was wonderful!
Response from Customer Service on 11 Oct 2023
Heather, thank you for sharing your experience at Hilton Garden Inn College Station. We are delighted to hear that you appreciated the serene atmosphere and superb cleanliness. Your feedback on the breakfast buffet pricing will certainly be considered to ensure a satisfactory experience for all our guests. It's wonderful you had such a pleasant stay and we hope to welcome you again soon.

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 5 Oct 2023
Jason, thank you for your positive feedback. It's wonderful to know that you had a favorable experience at the Hilton Garden Inn College Station. We hope to welcome you back on your next visit.

6/10 Okay

mary

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Way overpriced. Not a good value for the stay.
Stayed 2 nights in Sep 2023
Response from Customer Service on 26 Sept 2023
Mary, thank you for taking the time to share your thoughts. While we understand you found the pricing high, we want to assure you that we aim for a balance of competitive rates and quality experience. We hope to provide a better experience on a future stay.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service, Incredibly Nice Staff
Stayed 1 night in Sep 2023
Response from Customer Service on 19 Sept 2023
Susan, thank you! Your top rating of Hilton Garden Inn College Station warms our hearts. We always strive to provide an exceptional experience to all our guests, and it's delightful to know we met that goal for you. We eagerly await your next visit.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 1 night in Sep 2023
Response from Customer Service on 21 Sept 2023
Michelle, we're thrilled to hear that you found Hilton Garden Inn College Station to be a really nice place for your stay. It's our goal to provide a comfortable and enjoyable visit for every guest. Thank you for taking the time to share your positive experience. We look forward to welcoming you back in the future.

10/10 Excellent

Barsha, Euless

Stayed 2 nights in Sep 2023
Response from Customer Service on 29 Sept 2023
Thanks for the perfect rating, Barsha!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn College Station.Have a wonderful day!

6/10 Okay

Burton

Liked: Cleanliness, staff & service, amenities
My mom was having surgery at nearby hospital so location of hotel was good. Room had huge crack in the wall. Worst part room entry door would not close properly was great concern. If I stayed there again I’d want to make sure entry would definitely close!
Stayed 2 nights in Aug 2023
Response from Customer Service on 24 Aug 2023
Burton, it's good to hear our location was convenient for your needs during a critical time. We sincerely apologize for your concerns about the condition of the room and the door. Your safety and comfort are our priority. We assure you that addressing these types of issues are part of our commitment to continuous improvement. Should you choose to visit us again, we will strive to ensure your room meets all your expectations.

10/10 Excellent

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Customer Service on 24 Aug 2023
Thank you for this excellent rating, Rajiv!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Garden Inn College Station! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

James A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Hotel
Close to everything in College Station. Bed was comfortable and ac worked great. Would definitely stay again.
Stayed 1 night in Aug 2023
Response from Customer Service on 23 Aug 2023
James, it's truly heartening to know you found your stay at Hilton Garden Inn College Station so comfortable and convenient. It pleases us that our prime location, cozy bedding, and effective air conditioning all contributed to an enjoyable visit. We are keenly looking forward to your return to provide another delightful stay.

10/10 Excellent

Richard E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Was a nice stay. Have a bar and restaurant to do breakfast and dinner and they are very attentive if a little understaffed.
Stayed 1 night in Aug 2023
Response from Customer Service on 9 Aug 2023
Hello Richard,Thank you for your complementary review of Hilton Garden Inn College Station. We're delighted you had a pleasant stay and appreciated our on-site amenities. We are continuously working on our staffing situation to serve you better. We can't wait to welcome you back in the future. Safe travels!

10/10 Excellent

Bonnie-Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on 8 Aug 2023
Hello Bonnie,Thank you for staying with us at the Hilton Garden Inn College Station! We're thrilled to know you've had a wonderful experience. We hope to host you again in the future.Best wishes.

10/10 Excellent

Kaila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy! We’d just left another property for them having disgusting facilities and Hilton was superb. They saved our night.
Stayed 1 night in Aug 2023
Response from Customer Service on 6 Aug 2023
Thank you for the kind words, Kaila!It's excellent you enjoyed your time at Hilton Garden Inn College Station! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!

10/10 Excellent

Rachel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Response from Customer Service on 4 Aug 2023
Thanks for the perfect rating, Rachel!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn College Station, as we strive to create a full service experience for our guests. We can't wait to see you again soon!