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Reviews of WoodSpring Suites College Station

2.5 out of 5
WoodSpring Suites College Station
620 N. Earl Rudder Freeway, Bryan, TX

Reviews

6.6
Rating 10 - Excellent. 133 out of 572 reviews" "
Rating 8 - Good. 150 out of 572 reviews" "
Rating 6 - Okay. 122 out of 572 reviews" "
Rating 4 - Poor. 77 out of 572 reviews" "
Rating 2 - Terrible. 90 out of 572 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nallely

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property smelled horribly. Cigarettes, weed, you name it. The room was very dirty. Everything is broken.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate to say it but this was a terrible place to stay! First they gave us a dirty room. Then assigned us to another room and the key didn’t work. It took over half an hour just to get a working key and a clean room! But it gets worse…the room had literally NOTHING inside. There was no shampoo or even soap to wash our hands. No cups, no hand towels and not even a bath mat for taking a shower. And it gets worse - the light was out in the bathroom. The front desk basically told us too bad we are overbooked. I asked if they could at least get us a light bulb and we would change it ourselves. She said yes but we never heard from her again and anytime we passed by the front desk there was a long line. So we had to take showers in the dark with no bath mat. We did manage to get a broken bar of soap from them. It had to be the worst place I have ever stayed!!!
Stayed 1 night in Apr 2024

8/10 Good

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Maryleeyn

Good
Stayed 1 night in Apr 2024

2/10 Terrible

Olga

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Albert

Stayed 1 night in Mar 2024

2/10 Terrible

Khan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I already left this nasty place.
Stayed 14 nights in Feb 2024
Response from negitive on 9 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from negitive on 29 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Jodie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no towels in the room and I saw a housekeeper and she said towels were getting washed and that she was not a laundry person, the hotel smells like marijuana everywhere, this hotel is more like apartments. If I’d check out manager said I could not get a refund. I do not I repeat I do not recommend this motel at all.
Stayed 2 nights in Feb 2024
Response from negitive on 29 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Lariesa

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from survey on 29 Feb 2024
Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Aloysius

Business traveller
Liked: Staff & service
Response from negitive on 29 Feb 2024
n behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Jenny

Response from negitive on 29 Feb 2024
n behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty sticky floors a dirty used cindom in the restroom one towel was left for me too use the elevator stopped working and thier were roaches in my room!!!
Stayed 2 nights in Dec 2023

2/10 Terrible

Anjelica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 week& throughout it nothing but problems. Wi-Fi only connects to phone devices. No consoles or gaming devices. When I asked the staff they had no idea how to give access to devices nor who to call. after searching the site. I found a 800# for reservation whom were no help fixing the issue nor guiding me to anyone who could fix it. On top of this the elevator broke for 2 nights. There was dog poop&clay trailing from the lobby into the elevator when it was functioning again. The cleaning staff were spraying bleach on handles&floor. The WORST experience of this entire trip was coming back to our room at 12am to find our hotel door security latch was so loose that it stopped the door from being opened fully after accessing it with our room card. After going downstairs to find the lobby closed, I called the personal number printed near the phone for late night assistance being that the #500 number in the office kept ringing with no staff present. After calling 3 times a sleeping staff member (tabitha?) answered and came to help. Upon her arrival she discovered she didn’t know how to unlatch the door. I asked her to call her maintenance team she explained they didn’t have 1. So she called her boss (destiny) who screamed at her through speaker phone that it was late and not her problem and arguing with me. They gave us tools to open the door instead of trying themselves. @2am they gave us another room until the DM came the next morning to open our door!
Stayed 7 nights in Dec 2023

4/10 Poor

Monica

Liked: Staff & service
Disliked: Property conditions & facilities
Property smell like cigarette. I got a headache from the smell
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Unsafe/ Unsanitary
Towels on floor, “king bed” was not king size and only had one pillow, no soap bars or soap at all, dirty everywhere, doors broken. Unsafe. Unsanitary. Unclean. I don’t know how they passed safety inspection.
Stayed 2 nights in Dec 2023

2/10 Terrible

Cody

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got to the property, I checked in and got to my room. There were roaches crawling around, trash left in the room, the hallways were filthy with trash. I tried to cancel for the rest of the week and was told they don’t do cancelations or refunds. The GM was extremely rude and argumentative and does not know how to speak with customers. Lost all my money for one night in a filthy hotel. Don’t waste your time or money with this place.
Stayed 6 nights in Dec 2023

6/10 Okay

Heather

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Ryan J.

Disliked: Cleanliness, property conditions & facilities
The staff was Excellent hands down but my issue was with the room being dirty and sheets were not clean and roaches i told mangement and nothing was done i had to clean the room myself wipe down everything and put clean sheets on the bed.
Stayed 2 nights in Nov 2023

2/10 Terrible

Veronica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Galo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cucaravhas, dirty, bad odors, terrible.
Stayed 7 nights in Nov 2023

2/10 Terrible

Betty

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had one pillow for two people No towels! Took 3 calls to get some! Rusty fridge! Drawer missing in the kitchen! My worst night ever!! That place needs a overhaul! Can’t believe Travelocity would have a place like that on their list!!Was a Dump!!Only thing good thing good was close to places to eat!!
Stayed 1 night in Nov 2023
Response from survey on 2 Dec 2023
Thanks so much for sharing your experience with us. We will use your comments to improve for future visits.

10/10 Excellent

Angelica

Stayed 8 nights in Nov 2023

2/10 Terrible

Aleksys

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. Don’t stay here.
Stayed 2 nights in Nov 2023
Response from survey on 2 Dec 2023
Thanks so much for sharing your experience with us. We will use your comments to improve for future visits.

2/10 Terrible

Diana

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room was not ready . They didn't have another room
Stayed 4 nights in Nov 2023
Response from survey on 2 Dec 2023
Thanks so much for sharing your experience with us. We will use your comments to improve for future visits.

2/10 Terrible

Rebecca

Stayed 14 nights in Nov 2023
Response from survey on 2 Dec 2023
Thanks so much for sharing your experience with us. We will use your comments to improve for future visits.

8/10 Good

Joseph

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023
Response from survey on 2 Dec 2023
Thanks so much for sharing your experience with us. We will use your comments to improve for future visits.

6/10 Okay

Michael

Liked: Staff & service
TV remoted did not work. Floor turned feet black when bare-footed. STaff is good.
Stayed 1 night in Nov 2023
Response from survey on 2 Dec 2023
Thanks so much for sharing your experience with us. We will use your comments to improve for future visits.

10/10 Excellent

Ruby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worker's are very polite
Stayed 11 nights in Oct 2023
Response from survey on 2 Dec 2023
Thanks so much for sharing your experience with us.

4/10 Poor

Cindy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from negitive on 2 Dec 2023
Thanks so much for sharing your experience with us. We will use your comments to improve for future visits.

4/10 Poor

Franshawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to motel 6!
They gave my family rooms away after we reserved them, there was rotten food in the refrigerator hair in the bathtub and the floor was nasty the hallway smells like dogs and cigarettes smoke. Front office was okay but could have been more professional. But don't stay here unless you absolutely have to or just sleep in your car.
Stayed 3 nights in Nov 2023
Response from survey on 2 Dec 2023
Thanks so much for sharing your experience with us.

10/10 Excellent

Mack

Liked: Cleanliness, amenities
Wonderful
Stayed 1 night in Oct 2023
Response from survey on 10 Nov 2023
Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Kent

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible property. More of a flop house than a hotrl
Stayed 2 nights in Nov 2023
Response from negitive on 10 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from survey on 7 Nov 2023
Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
No blinds or curtains in the room. No ice trays in the fridge. I liked the full size refrigerator and kitchen. The bed was not a brick.
Stayed 1 night in Nov 2023
Response from negitive on 7 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Michael

Stayed 1 night in Oct 2023
Response from survey on 2 Dec 2023
Thanks so much for sharing your experience with us. We will use your comments to improve for future visits.

4/10 Poor

Tejas

Disliked: Cleanliness, amenities, property conditions & facilities
The photos are completely deceiving. I should have rather chosen motel 6. The rooms were missing basic toiletries as well as coffee maker. Rooms were stinky and dirty.
Stayed 1 night in Oct 2023
Response from negitive on 7 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Denise

Stayed 2 nights in Oct 2023
Response from survey on 2 Dec 2023
Thanks so much for sharing your experience with us. We will use your comments to improve for future visits.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from survey on 7 Nov 2023
Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

erika

Travelled with family
Liked: Cleanliness, staff & service
good stay
the place is nice, service is friendly, only thing is the mail hall was dirty like they havent vacum in a while, but room was clean they have stove fridge microwave everuthing you need for a good stay.
Stayed 1 night in Oct 2023
Response from survey on 7 Nov 2023
Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room for the price. Staff was lovely.
Stayed 2 nights in Oct 2023
Response from survey on 7 Nov 2023
Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

D'Ann

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Oct 2023
Response from survey on 7 Nov 2023
Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Valerie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
place is gross and definitely against health code
Please dont go here. They dont clean, its really ghetto here and it was the most uncomfortable stay ive ever had. Plus thete was no refunds so i was stuck there. I will never go to one of these again.
Stayed 4 nights in Oct 2023
Response from negitive on 7 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Mack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Oct 2023
Response from survey on 7 Nov 2023
Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Montserrat

Disliked: Property conditions & facilities
It’s okay but I expected more
Response from negitive on 7 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed here before. This is terrible. Dirty floors. Roaches on the ceiling in the hall. One towel in the room. No soap. No batteries in the remote. Dirty shower. I’m not paying for this ridiculousness
Response from negitive on 7 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Taylor

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We immediately left to find a different hotel. The hotel clerk was very rude - had her music on her phone blaring the entire time. Her random friend, who was not an employee, came into the office and demanded a master key. Then her friend proceeded to look at the form we just filled out. Lots of sketchy people everywhere. Did not feel safe & did not feel our vehicle would be safe. Hallways smelled awful. The room was tiny and unclean. Literally just a mattress on a frame.
Stayed 3 nights in Sep 2023
Response from negitive on 7 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accommodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Tressia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Loved having the kitchenette but no pots, pans, dishes, etc., were provided. Bad odor masked with deodorant throughout the floors I was on.
Stayed 1 night in Sep 2023
Response from Management on 29 Sept 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accomodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Bruce

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Management on 29 Sept 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your accomodations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.