Toronto CF Toronto Eaton Centre Hotels

"Solid and adorable stay downtown. "

"Great hotel, location was good, staff very helpful. Both restaurants were good and staff very helpful. The room was large and very comfortable!! Would highly recommend this hotel."

"I stayed here 2 weekends ago and had a very disappointing experience. After checking in, we went out for dinner and returned around 10:00 PM only to find there was no running water in the room. The front desk said the water would be off until 5:00 AM and that bottled water would be brought up right away. After waiting 30 minutes, I called again and was told someone was on the way. Another 30 minutes passed (now midnight) and nothing arrived, so we went to bed assuming it would be left outside the door. The next morning at 7:00 AM, there was still no bottled water and no running water. I called again and was told water would be back on shortly. Since we had to leave just after 8:00 AM, we waited hoping to shower. The water finally turned on around 7:40 AM, but it was freezing cold and never warmed up, forcing us to leave without showering, which is unacceptable from a basic hygiene standpoint. When checking out, I explained everything and was told I’d be refunded $20 for parking as compensation. That credit never appeared. I called days later and was told it would be fixed — it’s now almost two weeks later, I still haven’t received the refund, and the hotel no longer answers the phone. While maintenance issues can happen, the lack of communication, follow through, and resolution was extremely frustrating. Unfortunately, I would not stay here again or recommend this hotel."

"Breakfast was very good, lots of selections and the staff was excellent. The property is very clean and well maintained. Our only issue was the room was very small, not a comfortable chair to sit on. Maybe it was since we were in a wheelchair assessable room, not requested, the washroom was quite large but without a vanity so we weren’t able to put our toiletries out for easy access for our 3 nights."

"Great value, and great proximity to everything DT. The rooms are huge, clean, and well decent"

"Perfect location. Great hotel."

"A young, hip, fun vibe, even for an 80+ year-old."

"The room was pretty clean, but there were a few long hairs on the floor which was a little off putting. A few things missing from the room, like a pen and notepad, ice bucket, instructions for the coffee maker, a booklet describing hotel amenities and general information from the area. These things were not necessary, but would have been appreciated. Biggest dissatisfaction was the bed and pillows! The mattress was so soft and the pillows, terribly lumpy. I woke up with a sore neck, which a week later is still bothering me! Definitely in need of improvement considering the whole reason for a hotel room- A good night’s sleep! However being able to store our luggage before checkin and after checkout was absolutely wonderful. The front desk staff was very kind and helpful.. it is a lovely old hotel, but modern bathroom. Convenient to the downtown core which is what we were looking for. Just wish the bed had been more comfortable."

"Enjoyed my stay everything was excellent friendly staff and overall very enjoyable experience ."