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关于开罗拉姆西斯希尔顿酒店的点评

5 out of 5
开罗拉姆西斯希尔顿酒店
1115 Corniche El Nile, Cairo

点评

7.0

还可以

10 分 - 超赞。306 条好评，共有 1001 条点评" "
8 分 - 还可以。250 条好评，共有 1001 条点评" "
6 分 - 一般。189 条好评，共有 1001 条点评" "
4 分 - 很差。122 条好评，共有 1001 条点评" "
2 分 - 糟糕。134 条好评，共有 1001 条点评" "

7.2/10

清洁度

7.4/10

员工和服务

7.4/10

服务设施

6.6/10

住宿条件和设施

6.6/10

环保

点评

6/10 一般

CHRISTINA YUMEI

满意：客房舒适度，清洁度
不满意：员工和服务
經理反應很糟，有待加強
吹風機故障，打了五通電話等了半個小時，我的頭髮都快乾了，找經理也愛理不理，客訴也沒用，服務很爛，不過客房很乾淨舒適，景觀佳
2018 年 11 月入住 1 晚
Sherin Gamal 于 2018年12月17日 的回复
Dear Christina, Thank you for choosing to stay at Ramses Hilton and for taking from your time to review us on Expedia - Kindly know that all the concerns that you have mentioned had been discussed with our concerned managers to take a severe action and avoid that from recurrence. Moreover, please note that we have renovated some of our floors and the process is ongoing to the rest of the hotel to keep all of our guests satisfied on their stays. We hope this visit won’t prevent you from staying with us the next time, looking forward to welcome you soon  Best Regards,

6/10 一般

Xiangqian

埃及开罗环境很差。酒店相对比其他国家差点。感觉在酒店安全性不错。
Dear Xiangqian, Thank you for choosing to stay at the Ramses Hilton and thank you for taking the time to review our hotel on Expedia. We are delighted to hear that you were pleased with the hotel security. We look forward to welcoming you back in the near future. Kind regards, Sarah eCommerce Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度

2/10 糟糕

Eliot

不满意：住宿条件和设施，清洁度
2024 年 4 月入住 6 晚

2/10 糟糕

Dhari

2024 年 4 月入住 5 晚

10/10 超赞

Qingnan

2024 年 4 月入住 1 晚

10/10 超赞

amro

2024 年 4 月入住 2 晚

2/10 糟糕

Amrou

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Reception staff at check in was very poor they took passport and took copy and then just kept walking away talking to other other doing other stuff and left us for more than half an hour when we got to our room the bathroom was dirty everything falling apart. No mini bar in room with this service I am not happy after I paid more to stay here as meant to be nice and am very disappointed with this I have the pictures of how dirty the bathroom and unhygienic the room was
2024 年 4 月入住 1 晚
Tantawy Moawad 于 2024年04月27日 的回复
Dear Mr. Amrou,Warm greetings from Ramses Hilton.Please accept our sincere apology for any inconvenience you might face during your stay with us. Please note that we have mini bar in all the hotel rooms. Our guests can call the room service to fill the mini bar. We shared your valuable comments with the concerned departments either to fix or retrain the staff.Looking forward to welcoming you soon.Best regards,

10/10 超赞

amro

2024 年 4 月入住 1 晚

4/10 很差

Rebecca，Fernandina Beach

团体旅客
不满意：住宿条件和设施，服务设施
Updating to room and bath are needed. Hair dryers must be requested; however there was no outlet in the bathroom for the dryer. At check in I was given a discount for breakfast but the clerk failed to put it in the computer. I was hounded throughout my breakfast to pay for it. I had to go back down to reception to advise them of this issue. There was no apology or willingness to compensate for the shame it caused me.
2024 年 4 月入住 2 晚
Tantawy Moawad 于 2024年04月24日 的回复
Dear Ms. Rebecca,Warm greetings from Ramses Hilton.Please accept our sincere apology for any challenges you faced during your stay with us.We shared your comments with the executive team in order to fix it.Looking forward to welcoming you soon.Best Regards,

6/10 一般

Pablo，Chelsea

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Good location, but subpar for a Hilton.
2024 年 4 月入住 3 晚
Tantawy Moawad 于 2024年04月22日 的回复
Dear Mr. Pablo,Warm greetings from Ramses Hilton.Thank you for staying with us. we are looking forward to welcoming you soon.Best regards,

6/10 一般

muhammed zafer

满意：员工和服务
الفندق قديم كثيرا يحتاج إلى تجديد
2024 年 4 月入住 5 晚
Tantawy Moawad 于 2024年04月16日 的回复
Dear Mr. Zafer,Warm greetings from Ramses Hilton.Thank you for choosing our hotel for your previous stay.We shared your comments with the senior team..Looking forward to welcoming you soon.Best Regards,

10/10 超赞

Sayamon

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
-
2024 年 4 月入住 2 晚
Tantawy Moawad 于 2024年04月7日 的回复
Dear Mr. Sayamon,Warm greetings from Ramses Hilton.Thank you for choosing our hotel for your stay.Looking forward to welcoming you again and again.Best regards,

10/10 超赞

Mahmoud

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Many thanks Ramsis Hilton is really excellent place
2024 年 3 月入住 5 晚
Tantawy Moawad 于 2024年04月6日 的回复
Dear Mr. Mahmoud,Greetings from Ramses Hilton Thank you very much for choosing to stay at the Ramses Hilton and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always prided itself in ensuring that our guests have the feeling of it being a home away from home. Our main aim is guest satisfaction and quality delivery. We do take our guests and their wellbeing very seriously and always hope to meet the guest's expectations. Thank you for appreciating our service. We are glad to know of your satisfaction.Looking forward to welcoming you back to Ramses Hilton in the near futureBest regards,

6/10 一般

Mike，Dearborn

团体旅客
满意：员工和服务
It’s OK
2024 年 3 月入住 2 晚
Tantawy Moawad 于 2024年04月1日 的回复
Dear Mr. Mike,Warm greetings from Ramases Hilton.Thank you for rating us.Best Regards,

10/10 超赞

Neil，fort myers

满意：员工和服务，清洁度
great very great staff
2024 年 3 月入住 6 晚
Tantawy Moawad 于 2024年04月1日 的回复
Dear Mr. Neil,Warm greetings from Ramses Hilton.Thank you for rating us. we are delighted that you enjoyed your stay with us.Best regards,

10/10 超赞

Kurumi

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
スタッフの皆さんが本当に親切でフレンドリーでした。これぞ高級ホテルの一言に尽きます。心からおすすめできるホテルです。
2024 年 3 月入住 2 晚
Tantawy Moawad 于 2024年03月16日 的回复
Dear Mr. Kurumi,Warm greetings from Ramses Hilton.Thank you for your nice comment. We share it among the team.Looking forward to welcoming you soon.Best regards,

8/10 还可以

faissal

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
whouai
2024 年 2 月入住 7 晚
Tantawy Moawad 于 2024年03月10日 的回复
Dear Mr. Faissal,Warm greetings from Ramses Hilton.Thank you for your recent stay with us.Best regards,

2/10 糟糕

Silvia

商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
They were remodeling the hotel and it had so much noice and dust
2024 年 2 月入住 8 晚
Tantawy Moawad 于 2024年02月24日 的回复
Dear Ms. Silvia,Warm greetings from Ramses Hilton.Please accept our sincere apology regarding any concern you faced during your stay.We have multiple renovation projects, and we alerted all booking channels.We do appreciate welcoming you back and we will follow up on your stay personally.Best regards,

4/10 很差

Kshitiz

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Stayed here a year ago and it was an amazing experience. Returned back expecting the same, was a terrible experience. Old rooms, in desperate need of repairs. Bathrooms, the furniture, everything is in dire condition. Stayed on the 10th floor first, the room was UNLIVABLE, to which the reception gave us another room on the 9th floor, which was almost the same. Not impressed at all. This will be out last stay here, and hopefully the hotel will keep this notes into consideration and works on improvement. Good luck.
2024 年 2 月入住 3 晚
shaimaa 于 2024年02月20日 的回复
Dear Mr. Kshitiz,Please accept our sincere apology if the service didn't meet your expectation.Kindly be noted that we will take all this comments into our consideration and hope to see you soon to try to make it right.

2/10 糟糕

Michael，Las Vegas

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Most likely the worst Hilton property in all Hiltons world wide. The Hotel has few if any amenities available, no spa, gym, pool, the restaurants have partial menus, you will not be able to connect to basic internet services. The hotel is filthy and dirty like you might imagine a 1 star or no star hotel. What an utter disappointment. They do not recognize Hilton Honors Gold members, they charge $15 USD for a breakfast worth $3, the entire hotel needs cleaning, they should not get more than $20 USD a night in its condition with its staff and missing any of the services that make a multi star hotel. Horrific experience, highly recommend skipping Cairo Hilton and head for Nile Towers or Sofitel.
2024 年 2 月入住 1 晚
Tantawy Moawad 于 2024年02月18日 的回复
Dear Mr. Michael,Warm greetings from Ramses Hilton.We have different outlets present multiple food and drinks experience. We do appreciate receiving your comments regarding the internet to fix it on spot.Please note that, we could not add your membership due to the terms and conditions of the Hilton Honors however my collogues upgrade your booking to corner Nile view as loyal guest.Terrace Cafe restaurant has open buffet breakfast with wide range of food and fresh drinks.We hope that what happened will not prevent you from staying with us again and look forward to welcoming you to Ramses Hilton. In the meantime, if we can be of any assistance, please do not hesitate to contact us.Thank you and best regards,

4/10 很差

Iman

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Only staff and food is good the rest sucks!
Vi ble først sjekket inn i et rom på 14 etasje. Her var det utdaterte og gamle slitte møbler, skittent teppe og hår og buser på vegger gulv og badekar! Kjempe ekkelt. Landet midt på natta etter lang forsinka reise så la oss og sov og når vi stod opp viste vi de ansatte hvor møkkete det er. Her var de raske med å endre rom til 20 etasje der alt var nytt og rent og Ranovert. Alle som jobber på hotellet er fantastiske service innstilte og hyggelige! Fantastisk gjeng. Resten av hotellet, resepsjon og uteområde er gammelt og møkkete. Hele gaten utenfor er stengt for corneish vedlikehold og det var ingen fotgjenger felt og utrolig kaotisk og møkkete og farlig å gå ut. Kun 300 meter opp Nilen er alt ranovert og ryddigere. Her burde hotellet oppgi informasjon om at den er midt i bygge helvette utenfor og at det er umulig å gå ut! Eneste positive med hotellet er mat og ansatte! 5 stjerners ansatte i 3 stjerners hotell
2024 年 2 月入住 6 晚
Tantawy Moawad 于 2024年02月14日 的回复
Dear Ms. Iman,Warm greetings from Ramses Hilton.Thank you for your comments. We share it with the concerned departments.Thank you and best regards,

6/10 一般

Jorge，Longview

不满意：住宿条件和设施
My impression the building is old the rooms are old same with furniture. Staff is friendly, the area is a messed but that is life there everyone is busy. Too much smoking cigarettes every where. Always better too pay more to stay in a good hotel
2024 年 2 月入住 4 晚
Tantawy Moawad 于 2024年02月14日 的回复
Dear Mr. Jorge,Warm greetings from Ramses Hilton.Thank you for your comments. We share it with the concerned departments.Thank you and best regards,

8/10 还可以

Kéli Ursula

2024 年 1 月入住 4 晚
Tantawy Moawad 于 2024年02月5日 的回复
Dear Ms. Ursula,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you soon.Best Regards,

10/10 超赞

MUNIR

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
NICE LOCATION ON THE NILE RIVER, 8 Minute Walk to the MUSEUM and not too far from the PYRAMIDS. The staff was very friendly and 24HR GOVT BANK OF EGYPT was inside the hotel.Also It is very safe to book a Taxi from the hotel to the Airport at their counter.
2024 年 1 月入住 4 晚
Tantawy Moawad 于 2024年01月27日 的回复
Dear Mr. Munir,Warm greetings from Ramses Hilton.We are delighted that, you enjoyed your stay. Thank you for your nice comments.Looking forward to welcoming you soon.Best regards,

2/10 糟糕

Shaikha

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A Mix of Discomfort and Disappointment
My recent visit to Ramses Hotel in Egypt was quite a letdown, to be honest. When I walked into the lobby, I was immediately struck by how small and plain it looked – not at all what I expected. The biggest issue for me was the bathroom. It just didn’t cater to the needs of an Arab guest like me, especially with no water for cleaning – a basic necessity. Plus, the whole hotel was a construction zone with renovations going on, which meant there was constant noise disrupting my peace. And don’t get me started on the elevator! Every ride felt like a scene from a thriller, where it seemed like it could just stop working any second. Showering was another ordeal, with the ancient fixtures and poor water drainage. I’m a big fan of Egypt and its rich culture, but staying at Ramses Hotel was definitely the low point of my trip
2024 年 1 月入住 3 晚
Tantawy Moawad 于 2024年01月19日 的回复
Dear Ms. Shaikha,Warm greetings from Ramses Hilton.We shared your comments among the concerning department. We do appreciate to contact us during your stay in order to make it right on spot.Looking forward to welcoming you soon.Best regards,

10/10 超赞

Sam，Markham

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Very close to Egypt Museum which is one of major tourist attractions in Cairo. Restaurants are within walking distance. Nice view as the hotel is by the river.
2024 年 1 月入住 1 晚
Tantawy Moawad 于 2024年01月19日 的回复
Dear Mr. Sam,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you soon.Best regards,

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent service
A comfortable hotel with excellent service. The location seems perfect as it's by the Nile and near the museum of Egypt. However the hotel is surrounded by a network of dual carriageways which are almost impossible to cross unless you are a confident local.
2024 年 1 月入住 3 晚
Tantawy Moawad 于 2024年01月19日 的回复
Dear Mr. David,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you soon.Best regards,

4/10 很差

Mohamed

不满意：住宿条件和设施，清洁度
2024 年 1 月入住 4 晚
Tantawy Moawad 于 2024年01月19日 的回复
Dear Mr. Mohamed,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you soon.Best regards,

6/10 一般

Natarajan

与家人出行
不满意：员工和服务
This is a very old property that badly needs some renovation work. The air conditioner was barely working and we found it uncomfortable even though our stay was in Jan. Beware if you book this property in summer. Super slowww check in and check out process, they seem to be severely understaffed and you may end up waiting long if you happen to be when a tourist bus is there. The bellboys,security and other staff near reception are more keen in getting some tips than anything else. Do not book unless thee are no other options with rooms available. The only good thing is the location is good near Cairo museum and with easy access to old Cairo.
2024 年 1 月入住 2 晚
Tantawy Moawad 于 2024年01月19日 的回复
Dear Ms. Natarajan,Warm greetings from Ramses Hilton.We shared your comments among the concerning department. We do appreciate to contact us during your stay in order to make it right on spot.Looking forward to welcoming you soon.Best regards,

10/10 超赞

MARCELA

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Tantawy Moawad 于 2024年01月19日 的回复
Dear Ms. Marcela,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you soon.Best regards,

8/10 还可以

Shayona

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff took very good care of us, the room clean and completely functional. We had everything we needed for a goods night sleep. We were warned about eating food at local restaurants, so ate most of our meals at the hotel and did not get sick. The portions were very generous. The only reason I did not give this property 5 stars is it sits on the corner of a very busy intersection, so crossing the street to walk the two blocks to the museum is like playing "frogger". I recommend, crossing with a group of locals until you get a hang of it. There are no street lights, or pedestrian crossings in Cairo and it's especially bad around this hotel. But once you get across this street, the neighborhood is easy to navigate and felt safe; after my heart stopped pounding from the crossing.
2023 年 12 月入住 2 晚
Tantawy Moawad 于 2024年01月3日 的回复
Dear Mr. Shayona,Warm greetings from Ramses Hilton.We are thrilled that, you enjoyed your stay with us. We shared your valuable comments among the team. Looking forward to welcoming you soon.Best regards,

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Tantawy Moawad 于 2023年12月29日 的回复
Dear Sir,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you again.Best regards,

4/10 很差

Tomoo

2023 年 12 月入住 1 晚
Tantawy Moawad 于 2023年12月29日 的回复
Dear Mr. Tomoo,Warm greetings from Ramses Hilton.Thank you for rating us. We shared it with the management team in order to enhance the service.Thank you and best regards,

10/10 超赞

Rana

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very lovely staff and nice location.. clean.. excellent service
2023 年 12 月入住 3 晚
Tantawy Moawad 于 2023年12月29日 的回复
Dear Ms. Rana,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you again.Best regards,

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 7 晚
Tantawy Moawad 于 2023年12月24日 的回复
Dear Sir,Warm greetings from Ramses Hilton.Thank you for rating us. We are looking forward to welcoming you soon.Best regards,

4/10 很差

Damien

商务旅客
不满意：住宿条件和设施
Experiencia no muy positivia. Habitación antigua, muy mal insonorizada. Daba a la calle, en la planta 14 y los 3 días que me hospede me despierte a las 5 por el ruido de los coches.
2023 年 12 月入住 2 晚
Tantawy Moawad 于 2023年12月19日 的回复
Dear Mr. Damien,Warm greetings from Ramses Hilton.We are so sorry for any concern you faced during your stay.Looking forward to welcoming you soon.Best regards,

4/10 很差

Hassan

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 5 晚
Tantawy Moawad 于 2023年12月19日 的回复
Dear Mr. Hassan,Warm greetings from Ramses Hilton.We are so sorry for any concern you faced during your stay.Looking forward to welcoming you soon.Best regards,

4/10 很差

Souad

团体旅客
不满意：员工和服务，清洁度
2023 年 12 月入住 2 晚
Tantawy Moawad 于 2023年12月16日 的回复
Dear Mr. Souad,Warm greetings from Ramses Hilton.We are really sorry for any inconvenience you faced. Looking forward to welcoming you soon.Best regards,

6/10 一般

Sushil

商务旅客
不满意：住宿条件和设施
2023 年 12 月入住 5 晚
Tantawy Moawad 于 2023年12月14日 的回复
Dear Mr. Sushil,Warm greetings from Ramses Hilton.Thank you for taking time to rating us.Looking forward to welcoming you soon.Best regards,

10/10 超赞

Mohamed，FREDERICTON

2023 年 12 月入住 1 晚
Tantawy Moawad 于 2023年12月14日 的回复
Dear Mr. Mohamed,Warm greetings from Ramses Hilton.Thank you for taking time to rating us.Looking forward to welcoming you soon.Best regards,

10/10 超赞

liane

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Tantawy Moawad 于 2024年02月5日 的回复
Dear Ms. Liane,Warm greetings from Ramses Hilton.Thank you for rating us. We are looking forward to welcoming you soon.Best Regards,

10/10 超赞

Feroz

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property is in the heart of downtown but crossing the street is a challenge. Staff at this hotel is very welcoming, friendly, polite and will go out to serve you. I really enjoyed the hospitality.
2023 年 12 月入住 4 晚
Tantawy Moawad 于 2023年12月14日 的回复
Dear Ms. Feroz,Warm greetings from Ramses Hilton.Thank you for taking time to rating us.Looking forward to welcoming you soon.Best regards,

10/10 超赞

Amit

2023 年 12 月入住 3 晚
Tantawy Moawad 于 2023年12月9日 的回复
Dear Mr. Amit,Warm greetings from Ramses Hilton.Thank you for rating us. We are thrilled that you enjoyed your stay with us.Looking forward to welcoming you soon.

10/10 超赞

Stephen

2023 年 12 月入住 1 晚
Tantawy Moawad 于 2023年12月7日 的回复
Dear Mr. Stephen,Warm greetings from Ramses Hilton.Thank you for rating us. We are looking forward to welcoming you soon.Best regards,

6/10 一般

Sally Atif Mohamed

2023 年 11 月入住 2 晚
Tantawy Moawad 于 2023年12月5日 的回复
Dear Ms. Sally,Warm greetings from Ramses Hilton.Thank you for rating us. We are looking forward to welcoming you soon.

8/10 还可以

claudio

满意：清洁度、住宿条件和设施、客房舒适度
Razoável
Funcionários nao muito gentis. Quarto com carpete. Muito ácaros
2023 年 11 月入住 2 晚
Tantawy Moawad 于 2023年12月5日 的回复
Dear Ms. Claudio,Warm greetings from Ramses Hilton.Please accept our sincere apology for any inconvenience happened during your stay.We are looking forward to welcoming you soon.Best regards

8/10 还可以

OSMAN

满意：清洁度、员工和服务、客房舒适度
2023 年 11 月入住 3 晚
Tantawy Moawad 于 2023年12月5日 的回复
Dear Mr. Osman,Warm greetings from Ramses Hilton.Thank you for rating us.Looking forward to welcoming you soon.Best regards,

10/10 超赞

Mutsumi

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel but nearly impossible to cross any street
2023 年 11 月入住 1 晚
Tantawy Moawad 于 2023年12月5日 的回复
Dear Mr. Mutsumi,Warm greetings from Ramses Hilton.Thank you for rating us.Looking forward to welcoming you soon.Best regards,