Povoacao Caldeiras das Furnas Hotels

"Staff were very courteous and accommodating. We were given our room on arrival before the alloted time which was superb as we had been traveling over 24 hours. Room was cleaned daily and smelled wonderfully of citrus. Breakfast was awesome, so much choice . Fresh fruit was plentiful. We were sad to leave here and would return. Hire car is probably a good idea. "

"This was our second stay at this hotel. We both agreed that in the nine years since our first visit the hotel did not lose its touch. Everything looked solid and classy. I don't know if they had any renovations but nothing looked tired. The staff were amazing, all very helpful and friendly and always around. We did a lot of hiking every day so we took full advantage of the geothermal pool and the sauna and indoor pool in the spa. The park is very beautiful and we did have several walks there too. The room was very adequate. We used the minibar as a fridge and it was one of the best small fridges. The bed was very comfortable and we had very restful sleep every night. Breakfast was amazing - so much variety and everything so fresh and natural! The staff are vigilant and very responsive to your needs even when not explicitly expressed. I especially liked fresh young cheese and multigrain buns. We also had dinner at their restaurant once. It was an excellent meal. We had three meals with tapas at their Gardener bar and enjoyed them very much. One negative point about staying at this hotel is the price of drinks in the bar is outrageous. Cocktails are between 14 and 18 euros, even for a simplest gin and tonic or porto tonico. We had drinks at reasonable prices every day at a 5-star hotel in Madeira and that place was always very busy. I would encourage the food services management at this hotel to do a research and see if lower prices would boost sales and revenue."

"Clean, comfortable and a great price. Overall a great stay. Staff were friendly and helpful and the spa/pool areas were clean and well maintained. Decent breakfast. Definitely would book again. "

"Beautiful resort. Staff are accommodating and very helpful."

"What really made the stay exceptional was the people. Every staff member we encountered was warm, welcoming, and genuinely helpful. The team went above and beyond to make sure we felt comfortable and taken care of, and their hospitality made the experience feel personal."

"Great staff wanting to make sure we had the best stay, not just in the house but on the island. Fantastic breakfast and the property itself was cozy with many places to sit back and relax or go for a swim"

"The view was absolutely incredible. The staff — especially the man at the front desk — was extremely attentive, professional, and cheerful. The hotel itself was just amazing. The view from the room at the back was breathtaking. What I liked less was that the mattress was, for me, way too firm — or maybe just old and worn out."

"House had everything one could need for a fabulous stay. Jose was quick to answer any questions. Highly recommend "

"Wow! I don’t know where to start. The host was the most welcoming I have ever met. The house was immaculate and very inviting and very clean. Both the house and yard were beautiful. We were close to restaurants and shops so we were able to walk easily. I highly recommend this property. "