6/10 Okay
Christian R.
11 May 2024
Disliked: Cleanliness
Great Location, Great Price, Average Cleanliness, Cumbersome and Confusing Check-In Process
As noted in title the location and price were great. Things that could be improved are as follows:
1. Check-in process: We had a car, and we followed the instructions on what to do. We were also proactive to ask about instructions (in advance) in an attempt to make the car parking situation straightforward. This process involved picking up a (very small) parking permit and placing it in our car. The small parking permit was to be left on the counter. It was not on the counter so we had no idea what to do with our car (as we didn’t want to get a violation). There was then an emergency line to call, we called, but we got no answer (seems odd to have a 24/7 line only to have no one there to answer). So it was a pretty stressful 1-2 hours after we arrived at ~20:00 pretty tired.
2. The cleanliness of the property was mediocre at best. Examples include: a. Toilet on upper level was not working and we had to mess with it to get it to work b. The plunger (by the toilet) was incredibly dirty and gross c. The bed sheets and floor were generally dirty with hair and dirt. It is clear the place hasn’t been deep cleaned in a while. Livable but pretty poor cleanliness compared to the other VRBOs we stayed in SE England.
Once we were able to get a hold of management they were very helpful. And as noted before the location and price were AWESOME. Place just needs a deep clean and improved check-in logistics (whether that is pictures, or someone on hand to help in event of a car).
Christian R.
Stayed 1 night in Apr 2024