Canary Islands Family Hotel

"Room was great. Very clean. Paid for a double, got a twin with beds pushed together. NOT GOOD! We were charged €1 for four cubes of ice at the bar. Never been charged for ice ever at a hotel. Reception was always crowded and understaffed. Staff apart from Angel were rude and sarcastic if and when you got to talk to them. Breakfast was quite good. Omelette bar was very nice. Decent food throughout. The bacon was reconstituted bacon loaf cut into slices. Not disgusting, it’s bacon; but not as you know it. Real bacon would be far better and they claim to be a four star hotel. Real bacon would be more fitting at a four star hotel. No amenities around the hotel. One local shop didn’t sell drinks, only water and it’s very over priced. Rather than be ripped off, I bought anything I needed through a delivery app. Pool was nice. Pool area nice and clean. I think later in the year you would have sun-bed wars!!"

"3rd stay and the hotel is still in excellent condition - lovely spacious rooms, drinks quality is unbeatable especially compared to other all inclusive. However the à la carte dining options had changed (condensed into one restaurant) and the food quality was significantly worse in the sports bar and Asian fusion. Buffet remained excellent. "

"Fantastic hotel in s beautiful city! Loved the spa, restaurant, staff. Everything! Highly recommend!"

"Pack & Ernest were professional, helpful & delightful! Thank you!"

"Great pool and friendly staff, nice big rooms and great stay "

"Balcony view onto a side street. Breakfast was fine. Very dated hotel. Booked very last minute due to a missed flight. Fine for an emergency. Had to ask for pillow cases and was only one sheet on the bed, this could have been due to arriving 20 minutes after booking . . . . Pancakes at breakfast were a joy"

"yes we had a sea view although it was partially obstructed."

"We’ve just returned from a 7-night stay at Secrets Lanzarote Resort & Spa and it was an absolutely fantastic experience. The hotel itself is beautiful, peaceful, and perfectly suited for a relaxing getaway. As a vegan couple, we were especially pleased to find dedicated vegan menu options, which made dining easy and enjoyable throughout our stay. Puerto Calero, just nearby, is a lovely marina area with great scenery and a calm atmosphere — perfect for a stroll or a sunset drink. We did have a small room service issue during our stay, but once we raised it, the team handled it promptly and professionally. Being an adults-only resort makes it ideal for couples looking to unwind, and the nightly shows provide great entertainment without disrupting the tranquil atmosphere. We would definitely recommend Secrets Lanzarote Resort & Spa for couples seeking relaxation, great service, and a memorable stay."

"yes"