AVA 度假村是否設有泳池？

是，此住宿設有6 個室外泳池及兒童泳池。

入住AVA 度假村需要多少錢？

截至 2026 年 1 月 4 日，2 位成人於 2026 年 1 月 5 日入住AVA 度假村 1 晚的價格低至 HK$4,082.61，未連稅及其他費用。價格為過去 24 小時內搜尋未來 30 日住宿的每晚最低房價，可能隨時變動。請選擇日期以查看最準確的價格。

AVA 度假村是否寵物友善住宿？

否，此住宿恕不接待寵物。

AVA 度假村的泊車位收費多少？

此住宿提供免費代客泊車服務。

AVA 度假村的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：任何時間。

AVA 度假村是否提供全包式禮遇？

此度假村部分收費計劃屬全包性質。

AVA 度假村位於哪裡？

此海濱度假村位於坎昆，鄰近高爾夫球場，距離坎昆 Riviera 高爾夫球度假村 3 公里，而且距離海豚海灘和月宮高爾夫俱樂部不到 15 公里。拉伊斯拉購物中心和坎昆會議中心亦位於 20 公里內。

AVA 度假村坎昆區 - Expedia.com.hk

Q: AVA 度假村是否寵物友善住宿？

否，此住宿恕不接待寵物。

Q: AVA 度假村的泊車位收費多少？

此住宿提供免費代客泊車服務。

Q: AVA 度假村是否提供全包式禮遇？

此度假村部分收費計劃屬全包性質。

2/10 很差

真實旅客

家人同遊

2025 年 8 月 13 日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

於 2025 年 7 月住了 7 晚

8/10 不錯

Hudson

2026 年 1 月 3 日

讚好：整潔度和住宿狀況

Service was ok room was nice food and drinks were incredible for a fitness girl need more treadmills would wait in the morning for 30 mins to get on one and buffet needs more light fare and berries etc! Salads etc and sugar free desert’s and gluten free items!

於 2025 年 12 月住了 6 晚

2/10 很差

Sunita

家人同遊

2026 年 1 月 3 日

不滿：整潔度、職員與服務和設施服務

Deliberate aggravation at every step from check in to spa to limited food options In 20 Years of visiting Cancun hands down THE WORST vacation

於 2025 年 12 月住了 7 晚

8/10 不錯

Isabela

家人同遊, 多人同遊

2026 年 1 月 2 日

讚好：整潔度、設施服務和住宿狀況

The room was very clean and comfortable, and the amenities were great. The staff was friendly and helpful whenever we interacted with them. Because the hotel is very large and was extremely busy during our stay, there were a few moments where service was slower than expected — for example, snacks in the room weren’t always replenished daily, breakfast could have long lines, and pool service sometimes took quite a while. Overall, it was still a very good experience, just impacted a bit by how full the hotel was.

於 2025 年 12 月住了 7 晚

8/10 不錯

Shayan

2026 年 1 月 2 日

Very clean and beatiful resort. Beach has seaweed and seemed a little short staffed.

於 2025 年 12 月住了 5 晚

10/10 優異

Sudharsana Reddy

家人同遊, 多人同遊

2026 年 1 月 2 日

讚好：整潔度、設施服務和住宿狀況

That stay was great with all included except transportation to airport and room service minor issues. We fully enjoyed with food options- a lot of varieties

於 2025 年 12 月住了 5 晚

6/10 一般

Dipti

2026 年 1 月 2 日

讚好：整潔度、職員與服務和住宿狀況

Check in was easy. The staff is friendly, but busy beyond their capacity. The hotel is not fully open. It’s only 50% open from what I noticed. The restaurants that require reservation, were all booked out. Apparently you can the restaurants via app, which we did not know. T The housekeeping took more half a day to provide napkins which was inconvenient (we called more than 3x and they would continue to say that it will be there in five mins) The food options are ok. I have had better food in other resorts. The salsas are amazing. The room was really nice and the view is amazing. I would not stay here again

於 2025 年 11 月住了 5 晚

2/10 很差

philippe

家人同遊, 親子同遊

2026 年 1 月 2 日

不滿：整潔度、設施服務和住宿狀況

THIS HOTEL — if there is -5 stars, I will put it, not even 1. I am just putting this review to let other people be aware not to be in the same situation that we faced. My family and I came to enjoy, and we paid a lot of money, but unfortunately it was the worst trip ever. We usually travel often and we have seen many other hotels, but like this one, never. Let me tell you from the first day. Check-in was around 7 pm. We went to eat because we arrived late, and after around 9 pm we went to our room because the kids were so tired. We had a king bed and a sofa bed for the kids. When we opened the sofa bed, there was no cover, nothing, just a mattress. So we called housekeeping, no one answered. I went to see the lobby; they told me to go see the concierge. I went and he told me he would send someone. He opened a ticket on his computer. I believed him and went back to the room. After 30 minutes, I called back because the kids wanted to sleep and no one showed up. I called again, the concierge did not answer. Then I went back to see him. I saw 6 other people in line with the same issue. After another 30-minute waiting time, my turn arrived. I re-explained nicely and he said he would request a second time, “don’t worry.” Again, I believed him. Then I went back to my room and on my way I saw the housekeeping room open. I went and took a cover bed and ended up doing the sofa bed myself. The next day I complained; nothing happened. All they said was sorry. The next day we tried to

於 2025 年 12 月住了 6 晚

10/10 優異

Mariusz

2026 年 1 月 2 日

讚好：整潔度、設施服務和住宿狀況

Beautiful

於 2025 年 12 月住了 6 晚

8/10 不錯

DANILO

家人同遊

2026 年 1 月 2 日

讚好：整潔度、設施服務和住宿狀況

不滿：職員與服務

Although very new hotel is overrated. Facilities and restaurants are great (except regular buffet). On the flip side staff is really bad. Absolutely unprepared. Get ready to get conflicting and imprecise information. Lastly, keep ALL your important belongings inside the safe.

於 2025 年 12 月住了 9 晚

2/10 很差

Prakash (Rolling hills est)

親子同遊

2025 年 12 月 31 日

horrific experience. We had a family reunion of 18 coming from across the United Stares. All our rooms that had more than one bed and paid guests, had NO linens. It took a day to get sheets! In the 5 days we were there, we could not get any dinner reservations… we never wanted one for 18 of us, just reservations for groups of 4-6 of us… Impossible!! If we did get a reservation, the restaurant could not find it!! Meals were at the buffet after standing in line for 45 minutes. I realize it was during the holidays, but Ava should have staffed appropriately. Two of the days, the pool ran out of towels.. unacceptable. None of us will come back to Ava nor will we recommend it. It was a chunk of change and did not fulfill our expectations. Anytime we had an issue we were told, “I’ll talk to the manager”… we soon found out these were only words to attempt to tie us over!!

於 2025 年 12 月住了 4 晚

4/10 欠佳

Edith (Mexico)

家人同遊

2025 年 12 月 31 日

讚好：整潔度和住宿狀況

不滿：設施服務

Sus publicaciones no dicen que su playa no está en condiciones, uno va a Cancún pagando un hotel cinco estrellas pensando en disfrutar la playa y no las albercas, y los espectáculos nocturnos pésimos. Nunca regresaría ni lo recomendaría a nadie

於 2025 年 12 月住了 3 晚

6/10 一般

Yang

家人同遊

2025 年 12 月 30 日

讚好：設施服務

Room was good but cleaning service is not: always short of something, i.e. towel, tissues, soap, etc. Called them but never delivered above. So difficult to book the dinner table. We also don't like the resort/company's culture: i.e. pretend to give us gift for schedule mistake but actually want us to attend their sales seminar; asked customers' satisfaction but actually want us to book next vacation with them. I would rate most of the front desk staff a 3.5 star hotel level.

於 2025 年 12 月住了 6 晚

10/10 優異

Luis (Torreon)

家人同遊

2025 年 12 月 30 日

讚好：整潔度、設施服務和住宿狀況

Las personas sobresalientes son Heber González ( Chef ), Antonio en acceso principal central, en atención médica en Alberca Rodolfo y Alejandro. Los músicos espectaculares, en bar de alberca José y su compañero. Todo el personal de meseros y meseras en restaurantes de buffet. Gracias por su hospitalidad

於 2025 年 12 月住了 4 晚

10/10 優異

gaby

家人同遊

2025 年 12 月 30 日

讚好：整潔度、設施服務和住宿狀況

Habitación espectacular S704; su personal de restaurantes, alberca y en especial a Heber González por la cena italiana. Gracias a todos

於 2025 年 12 月住了 4 晚

6/10 一般

Erin M

家人同遊

2025 年 12 月 29 日

讚好：整潔度和住宿狀況

The resort is nice and staff are friendly and helpful. But frankly, they do not have enough staff to manage the resort. If you don’t book your dining options far in advance it’s likely you won’t get a booking due to a lack of staffing, along with poor poolside service and housekeeping. The staff do their best, but they can’t keep up. This resort also lacked outdoor entertainment in the evenings, which was a shame. No swim up bars, unless you’re a resort member - and you also feel like you’re standing in line for an extras for the kids - Like the kayaks and inflatable water park and paddle boards. The teen club is only appealing to boys aged 12-14, your teen girls would be bored and the kids club is only suitable for 8 and under. The resort is great and new but if you’re expecting top tier service you won’t get it.

於 2025 年 12 月住了 4 晚

10/10 優異

Miguel

家人同遊, 商務旅客

2025 年 12 月 29 日

讚好：整潔度、設施服務和住宿狀況

AVA is a beautiful resort. Staff is amazing. The food is great with many different varities. We had an amazing time on our family getaway.

於 2025 年 12 月住了 6 晚

8/10 不錯

Lisa

家人同遊

2025 年 12 月 28 日

讚好：整潔度、設施服務和住宿狀況

The rooms were great, housekeeping seems to be hit or miss tho, had to call for towels etc a few times. The experience with service overall was top notch, by the pools, bars etc. there were a few restaurants that we had below average service. The AC throughout the resort is way too much, bring your sweaters. Also they push the timeshare ( legendary club) hard. Avoid the staff in blue button ups, they are ruthless. Other than that, great place we will be back!

於 2025 年 12 月住了 9 晚

6/10 一般

Dirk Lansing

2025 年 12 月 28 日

讚好：整潔度、職員與服務和住宿狀況

Dinner Reservation process and app don't work well. Kids club was a real let down. Not as much to do for kids as we expected. The pool and room were great and the staff was wonderful. Those were the highlights. The legendary club presentation was too long and they were not honest with us. The Spa was amazing. The golf was over priced and take your own balls they charged $120 for four sleeves of balls. We would go back, maybe. We would make sure dinner reservations are made in advance and avoid the kids club.

於 2025 年 12 月住了 8 晚

10/10 優異

Steven

家人同遊

2025 年 12 月 27 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Bel hotel, Bonne nourriture Bon personnel

於 2025 年 12 月住了 5 晚

6/10 一般

Lory Jane (Las Vegas )

2025 年 12 月 27 日

The place is okay. The staffs are friendly

於 2025 年 12 月住了 3 晚

8/10 不錯

Christina (Ozone Park)

家人同遊, 親子同遊

2025 年 12 月 26 日

讚好：整潔度、設施服務和住宿狀況

Big resort. 10-15 min car ride from airport. Many food options available. Big pool and many pool options. Great for kids. Different activities each day for kids. Rooms are average size. But all have ocean view with outdoor hot tub. Friendly staff.

於 2025 年 12 月住了 5 晚

10/10 優異

Sankarasubramanian (Frisco)

2025 年 12 月 25 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Excellent resort with amazing food/restaurant options. Family friendly environment with great options for kids including pools, fun activities. Beautiful view of Caribbean oceanfront. Very friendly staff, ighly recommend the stay here!

於 2025 年 12 月住了 4 晚

4/10 欠佳

Annabel

家人同遊

2025 年 12 月 24 日

讚好：整潔度、職員與服務和住宿狀況

The property itself is beautiful but the customer service is terrible. My concierge scheduled a dinner on a night the restaurant was closed and front desk was no help getting us into another restaurant. They told us to go see who would take us. One restaurant out of the 17 they have said they would but we had to wait until 9:30pm. Initial reservations were at 7pm. I booked 6 months in advance. When they reached out to welcome us I was told I could book all services at check in. Come week of check in, no service was available. Resort credits went to the trash because I wasn’t able to use any of them. Restaurant’s were all booked Pool closes at 5pm. They don’t serve alcohol until 11am. I have been to several all inclusive resorts and this one does not know what that concept means. At check in they will have you sign up to their membership class for the timeshare. Total redflag because getting asked for this after a long flight is not it when All you want to do is check in and begin your vacation. I wouldn’t pay to go there again.

於 2025 年 12 月住了 3 晚

8/10 不錯

cinthia

2025 年 12 月 24 日

The hotel is beautiful, the staff is great. Only complaint is the need to make reservations for all restaurants. All restaurants are completely booked for dinner and if you don’t have a reservation you have to get food from buffet. This was definitely

於 2025 年 12 月住了 5 晚

AVA 度假村

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