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Hotel Hacienda de Castilla

3.0 star property
Hotel with a 24-hour front desk, near Ultramar Ferry Puerto Juárez

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, pool loungers
Lobby
Interior
Exterior
View from property

Reviews

7.2 out of 10

Good

Popular amenities

7.2 out of 10
Guests liked the amenities.
  • Bar
    Bar
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • Pool
    Pool
  • Housekeeping
    Housekeeping
The price is HK$170
HK$241 total
includes taxes & fees
4 Oct - 5 Oct
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Room options

View all photos for Standard Room, 2 Double Beds

1 bedroom, down duvets, in-room safe, desk

Standard Room, 2 Double Beds

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout curtains
Down duvet
Private bathroom
Hairdryer
Cable channels
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down duvets, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down duvets, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive
  • Las Palapas Park - 4 min drive
  • Plaza 28 - 4 min drive
  • Puerto Cancun Marina Town Center - 5 min drive
  • Plaza Las Americas - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Puente Puerto Juárez - ‬9 min walk
  • ‪Taqueria Bonampak - ‬7 min walk
  • ‪Cocina Economica Marbella - ‬10 min walk
  • ‪Donceles 28 - ‬11 min walk

About this property

Hotel Hacienda de Castilla

Hotel located in Downtown Cancun
Take advantage of a library, a bar and a restaurant at Hotel Hacienda de Castilla. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sunloungers
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • Multilingual staff, laundry services and a TV in reception
  • Luggage storage, tour/ticket information and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hotel Hacienda de Castilla boast thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LED TVs with premium channels
  • Daily housekeeping, desks and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–noon: MXN 170 for adults and MXN 130 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • A meeting room

Outdoors

  • Pool sunloungers

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LED TV
  • Premium channels

More

  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 100 per pet, per night
2 total (up to 20 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately MXN 170 for adults and from MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Does Hotel Hacienda de Castilla have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hotel Hacienda de Castilla?

As of 23 Sept 2024, prices found for a 1-night stay for 2 adults at Hotel Hacienda de Castilla on 4 Oct 2024 start from HK$170.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Hacienda de Castilla pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a fee of MXN 100 per pet, per night.

How much is parking at Hotel Hacienda de Castilla?

Hotel Hacienda de Castilla doesn't offer parking.

What time is check-in at Hotel Hacienda de Castilla?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of MXN 250 (subject to availability).

What time is check-out at Hotel Hacienda de Castilla?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hotel Hacienda de Castilla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1000 per room applies.

Where is Hotel Hacienda de Castilla located?

Located in Downtown Cancun, this hotel is 0.2 mi (0.3 km) from Séptimo Día Adventist Church and 1.3 mi (2.1 km) from Ultramar Ferry Puerto Juárez. Mercado 23 and Museo Iconografico de la Carrera Panamericana are also within 1 mile (2 km).

Hotel Hacienda de Castilla Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 183 out of 756 reviews" "
Rating 8 - Good. 263 out of 756 reviews" "
Rating 6 - Okay. 171 out of 756 reviews" "
Rating 4 - Poor. 72 out of 756 reviews" "
Rating 2 - Terrible. 67 out of 756 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 8 nights in Aug 2024

2/10 Terrible

Youcef

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 6night I stayed 2night and I left it was horrible
Stayed 6 nights in Aug 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for family to stay
Stayed 8 nights in Jul 2024

8/10 Good

Frankie

Travelled with partner
Liked: Staff & service
Initially housekeeping was poor but management sought to address the problem in quick time. Overall the experience was average but it was value for the money spent
Stayed 5 nights in Jun 2024

10/10 Excellent

Daryl, Shawnigan Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.
Stayed 2 nights in May 2024

2/10 Terrible

jesus israel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
You can hear through the wall of everyone.
Stayed 6 nights in May 2024

8/10 Good

Rafael

Travelled with family
Liked: Cleanliness
No elevator and no fridge on room. Very clean nice room and very clean.
Stayed 5 nights in Apr 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Stayed 6 nights in Apr 2024

10/10 Excellent

IRMA

Liked: Cleanliness, staff & service, property conditions & facilities
Para mi y mi familia está excelente y excelente precio
Stayed 5 nights in Mar 2024

10/10 Excellent

Emely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was amazing! Place is lovely, just the neighborhood..
Stayed 2 nights in Mar 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

virat

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jan 2024

8/10 Good

WENYU

Travelled with family
Liked: Cleanliness, staff & service
Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

8/10 Good

Manuel

Business traveller
Esta bien
Stayed 10 nights in Dec 2023

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nunca había agua caliente el cable no servía el internet tampoco la alberca siempre estuvo cerrada el cuarto nomás estuvo completamente limpio cuando llegamos después de eso nunca pusieron ni jabón ni shampoo lo único bueno el restaurante y las personas de la recepción pues si es buena la atención allí aunque claro ellos no pueden arreglar nada
Stayed 3 nights in Oct 2023

10/10 Excellent

Augusto

Stayed 1 night in Aug 2023

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden little gem for a good rate
Didn't have a single issue at this place. I don't know why it is rated so low; maybe it's how the surrounding neighborhood looks. I never felt out of place or fearful in any way. The housekeeping did a great job keeping things clean and giving us new towels. The front desk helped me with an order from DiDi's (kind of like ubereats or doordash). I'd totally stay here again!
Stayed 6 nights in Aug 2023

6/10 Okay

Maria

Disliked: Cleanliness
Stayed 6 nights in Jun 2023

8/10 Good

francisco

Business traveller
It was ok for the promotion of my book “Yo solo” Author: Dr. Filipini. You can check it in Amazon.com
Stayed 3 nights in May 2023

10/10 Excellent

Zenon

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.
Stayed 3 nights in Apr 2023

6/10 Okay

Enrique

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ok
Stayed 3 nights in Mar 2023

2/10 Terrible

Christina Marie

Travelled with group
I felt so unsafe and uncomfortable as our hurtle pulled up to this hotel that we refused to get out. We had to find another hotel while driving back to the hotel zone. I am disappointed Expedia even lists a hotel like this on its site. I could not, in good conscience, recommend for any American. Especially in the political climate of Mexico. Even our shuttle driver said this hotel was “muy peligroso”.
Stayed 2 nights in Mar 2023

10/10 Excellent

Fabian

Stayed 1 night in Jan 2023

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and clean. I enjoy staying there. Close to public transportation.
Stayed 7 nights in Jan 2023