Uncomfortable Stay due to AC Issue.
1/24/25- 1/30/25 Room416
The AC only had a cold mode with no way to adjust the temperature, makes the room uncomfortable cold. As a result, I got a cold after six nights stay.
In the first few days, I feel I can get used to it, so I didn’t complain. In the last day of stay, I started to had a running nose. Today is Feb 5th. I’m still in sick.
I hope management address this issue for future guests.
Amanda
於 2025 年 1 月住了 6 晚
10/10 優異
Jianjun
2024 年 12 月 22 日
Jianjun
於 2024 年 12 月住了 6 晚
10/10 優異
julio
家人同遊
2025 年 7 月 25 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is my fourth time in this hotel. Nice property, great beach. Good service.
julio
於 2025 年 7 月住了 4 晚
10/10 優異
Roberto Apaez
2025 年 7 月 23 日
讚好:整潔度、職員與服務和住宿狀況
Great beach and pool-like sea!
Roberto Apaez
於 2025 年 7 月住了 5 晚
10/10 優異
Juan
家人同遊, 親子同遊
2025 年 7 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
buen precio, buena ubicacion, buena playa
Juan
於 2025 年 7 月住了 2 晚
10/10 優異
Rebeca
2025 年 7 月 23 日
讚好:整潔度、職員與服務和住宿狀況
Personal muy amable y comida rica
Rebeca
於 2025 年 7 月住了 5 晚
6/10 一般
JOSE LUIS
家人同遊
2025 年 7 月 21 日
讚好:整潔度、設施服務和住宿狀況
For me this property is not a five stars hotel . In my floor the ice machine it doesn’t work it was out of service
JOSE LUIS
於 2025 年 7 月住了 2 晚
8/10 不錯
Daniel
家人同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is conveniently located, and the staff were exceptionally friendly throughout our stay. The highlight was definitely the cleanliness—the room was spotless and well-maintained every day. However, there weren’t many activities offered, and the on-site food was quite expensive considering the small portion sizes.
Daniel
於 2025 年 7 月住了 3 晚
10/10 優異
Joaquin
家人同遊
2025 年 7 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente lugar para hospedarse
Joaquin
於 2025 年 7 月住了 4 晚
10/10 優異
Nancy
家人同遊
2025 年 7 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
perfect location, great friendly staff.
Nancy
於 2025 年 3 月住了 7 晚
10/10 優異
Mariastella
家人同遊
2025 年 7 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful beach with teams cleaning the sargassum consistently - included non motorized water activities - great food/ ceviche and wonderful service at the beach and pool, and at the restaurants - very friendly staff
Mariastella
於 2025 年 7 月住了 2 晚
10/10 優異
JHANN ANDRES
家人同遊
2025 年 7 月 16 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great experience
JHANN ANDRES
於 2025 年 6 月住了 6 晚
2/10 很差
Marie
家人同遊, 親子同遊
2025 年 7 月 15 日
Hicimos la entrega de todos los documentos a las 12h00 para adelantar el tramite.
Nos pidieron regresar a las 3h00
Aun ninguna habitaciones listas.
Solamente hasta las 3h45 !!!
Marie
於 2025 年 7 月住了 2 晚
10/10 優異
Ronald
家人同遊
2025 年 7 月 14 日
讚好:整潔度、設施服務和住宿狀況
Great location, and great beach restaurants
Ronald
於 2025 年 7 月住了 3 晚
10/10 優異
Gabriela
親子同遊
2025 年 7 月 13 日
Urbano café best food and excellent service
Gabriela
於 2025 年 7 月住了 4 晚
10/10 優異
Qamar (Weymouth)
家人同遊
2025 年 7 月 10 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent
Qamar
於 2025 年 7 月住了 5 晚
8/10 不錯
varsha
伴侶同遊
2025 年 7 月 8 日
讚好:整潔度、設施服務和住宿狀況
Very good hotel amazing breakfast buffet very nice
varsha
於 2025 年 7 月住了 2 晚
10/10 優異
Marcia
多人同遊
2025 年 7 月 7 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was very clean and so beautiful. The staff was super friendly and always willing to help. Amazing pool area!
Marcia
於 2025 年 6 月住了 6 晚
10/10 優異
Kimberly R
家人同遊
2025 年 7 月 7 日
讚好:整潔度、設施服務和住宿狀況
The property was spotless, and the staff were exceptionally friendly and helpful. Ruben, our poolside waiter, was especially attentive and made sure all our needs were met. He went above and beyond to make my daughter feel special for her 18th birthday, showing her so much care and kindness.
Kimberly R
於 2025 年 6 月住了 4 晚
8/10 不錯
SINUHE
家人同遊
2025 年 7 月 7 日
讚好:整潔度、職員與服務和設施服務
Great hotel for families
SINUHE
於 2025 年 6 月住了 6 晚
10/10 優異
Paulina
伴侶同遊
2025 年 7 月 6 日
讚好:整潔度、設施服務和住宿狀況
Lo que vale la pena del hotel es la playa, parece una alberca enorme
De ahí todo bien
Paulina
於 2025 年 7 月住了 3 晚
6/10 一般
Chidiafoma MARIANNE
家人同遊
2025 年 7 月 6 日
讚好:整潔度
不滿:設施服務
The check-in process was smooth. I had booked a room with complimentary breakfast and a $50 USD room credit. This credit was clearly stated on Expedia at the time of booking, and I was also informed about it during check-in.
However, during check-out, I was assisted by a gentleman named Adrian. When I asked if the $50 credit had been applied to my bill, he responded that it could not be used for room service. I was surprised, as this had not been mentioned previously. I explained that the credit was explicitly listed on Expedia and confirmed at check-in. He eventually agreed to apply it, but remarked that it would not be allowed next time.
This was disappointing to hear, as it suggested a lack of consistency or professionalism on his part—especially since he did end up applying the credit. Clear communication and consistent policy enforcement would improve the guest experience.
Chidiafoma MARIANNE
於 2025 年 7 月住了 4 晚
10/10 優異
monica
2025 年 7 月 5 日
讚好:整潔度和住宿狀況
Friendly people , clean , good customer service
The pools and all faculty excel te we back again
monica
於 2025 年 7 月住了 4 晚
2/10 很差
Delia
2025 年 7 月 5 日
讚好:整潔度
不滿:職員與服務
Horrible experience we
Delia
於 2025 年 7 月住了 2 晚
8/10 不錯
Guillermo García Velarde
親子同遊
2025 年 7 月 5 日
讚好:整潔度、設施服務和住宿狀況
El capitan de meseros DANIEL CERVANTES es una maravilla. El esta en restaurante le Cap