坎昆皇家頓荷里活星球全包式度假村是否設有泳池？

是，此住宿設有4 個室外泳池及兒童泳池。泳池 07:00–20:00 開放。

入住坎昆皇家頓荷里活星球全包式度假村需要多少錢？

截至 2025 年 12 月 14 日，2 位成人於 2025 年 12 月 15 日入住坎昆皇家頓荷里活星球全包式度假村 1 晚的價格低至 HK$2,789.97，未連稅及其他費用。價格為過去 24 小時內搜尋未來 30 日住宿的每晚最低房價，可能隨時變動。請選擇日期以查看最準確的價格。

坎昆皇家頓荷里活星球全包式度假村是否寵物友善住宿？

否，此住宿恕不接待寵物。

坎昆皇家頓荷里活星球全包式度假村的泊車位收費多少？

坎昆皇家頓荷里活星球全包式度假村不設泊車位。

坎昆皇家頓荷里活星球全包式度假村的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：00:00。延遲入住服務限時提供。

坎昆皇家頓荷里活星球全包式度假村的退房時間是？

退房時間為 12:00。此住宿有提供延遲退房服務，並酌量收費 (視乎客房供應情況而定)。

坎昆皇家頓荷里活星球全包式度假村位於哪裡？

這間穆赫雷斯海岸住宿位於海灘，距離Playa Mujeres 高爾夫俱樂部 4.5 公里，而且距離女人海灘和Punta Sam Beach不到 10 公里。Ultramar 渡輪 Puerto Juárez和埃爾尼諾海灘亦於 15 公里內。

坎昆皇家頓荷里活星球全包式度假村穆赫雷斯海岸區

Q: 坎昆皇家頓荷里活星球全包式度假村是否寵物友善住宿？

否，此住宿恕不接待寵物。

10/10 優異

Tracy

家人同遊, 伴侶同遊, 多人同遊

2025 年 12 月 11 日

讚好：整潔度、設施服務和住宿狀況

Overall, the resort was very nice. Luis and David made our trip! If it wasn't for them, our experience would have been far less enjoyable. Our room smelled very 'wet'. We were delivered a dehumidifier, which helped. We started with a clock and scale, and by day 2, they took our scale, and by day 3, they took our clock. The same thing happened with others that we traveled with. No one ever said that they would be taking these from our room. It was very odd for it to happen to every single room our group had (6 rooms) Food overall was average. It was tough to get reservations, which made it disappointing. There is only the buffet for breakfast, which got old on day 3. Pools were great! The swim-up bar was AWESOME! Drinks- plentiful and very sweet. Plenty of bars open in the evening as well. The pictures they took was a very nice touch! Overall, I would recommend this resort. The people were so so accommodating and nice! This was my first trip booking through Expedia with air, hotel, transfers and I would do it again!

8/10 不錯

Dustin R

家人同遊, 多人同遊

2025 年 12 月 11 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Overall property was great! From The moment we walked in I felt welcomed (love the clapping). Let me say if it wasn’t for Luis and David my rating would’ve been much different. They made our trip. Very knowledgeable and so nice. They are truly the ambassadors of your resort. Food: overall good. There needs to be more later night options to eat. Room service was terrible and nothing else was open. Very disappointing Dining- if it wasn’t for Luis getting us reservations we would’ve been eating the buffet every night. The app didn’t work to make reservations and dining for us is an important factor when choosing a resort. We couldn’t get into anything. Pools- very nice. Temps were good - very clean. We rented the private cabanas for our group and received top notch service. So much we rented one every single day. Room- clean and no frills. Never had an issue with the room. Spa- did 2 treatments and was worth it. Every one was very nice Coffee shop- good but they need more workers. Typical wait time for a coffee was over 30 mins if you went after 7:30 am. It was a nice option at the resort. Workers- every single one of the workers were so nice so so nice. Always smiling, always helpful, and willing to make our trip extra special. I’d come back To this resort because of the workers ( especially Luis and David) Finally let’s talk about the smell they pump into the resort- I need it :). The hotel smells so clean.

於 2025 年 12 月住了 5 晚

10/10 優異

Shawn Allen

家人同遊, 多人同遊

2025 年 12 月 11 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

We have been to Cancun a dozen times. We've always used Expedia. This is the first time that we have had Expedia contact/concierge on Planet Hollywood staff. José Luis Pérez and David Albahari greeted us and were extremely friendly and helpful! We had a group of 15 and they set up a WhatsApp account group chat so we could all communicate with them for whatever we needed. One or both responded immediately every time and they were so helpful for our large group that we couldn't thank them enough! They made dinner reservations. Cabana reservations. Organized our transportation. And answered every questionwe had. It saved us so much time and was so easy and we appreciate them so much. Normally you have to go to guest services but José Luis and David were just a message away without having to stop what you're doing to have a question answered. Their services were free. There was never anything they were trying to sell just extremely friendly and super cool! José even knew what kind of Monster Energy drink my wife was looking for and no kidding he stopped at a store on his way to work and brought them to us! We even had a few minor room service issues and they were on it, rattling cages for us, fixing it. Expedia liaison is an absolute must when it comes to convenience and peace of mind. The complex is massive the only downside is no rooms on the beach. Its a 100yd walk. There is main pool, lazy river, Flowrider, younger kids water slide park and ton more.

於 2025 年 12 月住了 5 晚

10/10 優異

Heather M (Polk City)

2025 年 12 月 11 日

讚好：整潔度、設施服務和住宿狀況

I love that they clean your room and fill your fridge everyday and the room is spotless

於 2025 年 12 月住了 5 晚

2/10 很差

Joseph

2025 年 12 月 8 日

不滿：整潔度、設施服務和住宿狀況

Staff was useless, food was mostly bad, front desk people were horrible to deal with. There were too many hidden costs. The complex was pretty dirty. room service went multiple days before being picked up. The restaurants also couldn’t manage the crowds.

於 2025 年 12 月住了 4 晚

10/10 優異

Abdelrahman

2025 年 12 月 8 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Amazing resort and an even more amazing staff. The place is clean, vibrant, and perfect for families. Every staff member we met was kind, helpful, and genuinely cared about making our stay great. Their service alone makes the trip worth it. Highly recommended!

於 2025 年 12 月住了 6 晚

8/10 不錯

Araceli Fuentes

家人同遊

2025 年 12 月 4 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

La comida en general, desayuno, almuerzo, cena, snack, es buena. Lo que no me gusto es que no tienen mas que un restaurante para el desayuno almuerzo, si no llegas antes de las 11, te toca ir a una cafeteria que esta muy basica. El problema fue en los cuartos, 2 dias no hicieron la limpieza, otro tuvimos que hablar para que la hicieran. 2 dias sono una alarma que no pedimos. Tampoco ponen agua mineral, que porque debes de tener un nivel de habitación o algo asi, eso si es la primera vez que me pasa en un todo incluido. El teato al aire libre no fue muy disfrutable cuando cantan, otro tipo de espectaculo se disfruto

於 2025 年 10 月住了 6 晚

10/10 優異

Jun Daniel Hagid

多人同遊

2025 年 11 月 30 日

讚好：整潔度、設施服務和住宿狀況

Good overall. Appreciated the assistance from the Expedia reps at the resort, David and Luis, during my stay, with helping with answering my questions, dinner resos and confirming my shuttle pickup to the airport. David and Luis also kept checking in with me on the daily basis to ensure if I need anything.

於 2025 年 11 月住了 5 晚

6/10 一般

Octavio Valencia

家人同遊, 親子同遊

2025 年 11 月 28 日

不滿：整潔度和設施服務

La pepsi y refrescos en general sin gas, pura cerveza 2x, tuve que hablar varias veces para que hucieran la limoueza, y para que surtieran el mini Bar, en el restaurante la misma comida estuve 6 días y siempre lo mismo en el desayuno comida y cena, espectaculos muy jodidos, habia bodas y ocupaban restaurantes bares y no se podia entrar, lo unico bueno para mi gusto fue la concierge Adriana Liseth Angel le doya ella 5 estrellas, olvide mi computadora, la recupero y me la enviaron, gracias a ella, el hotel creo que pague una buena cantidad y hay otros hoteles mejores para mi gusto

於 2025 年 11 月住了 5 晚

4/10 欠佳

Vue

親子同遊

2025 年 11 月 24 日

不滿：住宿狀況

The overall experience was disappointing for what is supposed to be a 5-star resort. It certainly did not feel like 5 stars at all. The rooms and overall facilities were very rundown (broken old drawers in the rooms) and everything was just very outdated. Service is extremely slow. Getting coffee from the coffee shop took forever considering there is usually only one barista taking and making orders for the entire resort. Room service takes about 2 hours (30 min to process an order and another 1.5hours to deliver). Food was mediocre considering that the best meal I had was at the airport during my entire trip. It was also not the easiest to secure restaurant reservations with there being very little availability. Staff were all very kind and welcoming, and the shows were great to watch. The lazy river was enjoyable, but was usually quite busy and took some time to secure a donut. The overall resort did not meet my expectations especially not for a 5-star hotel. I've stayed at 4-star hotels that were better than this one. Amenities were pretty good for kids, but I probably would not recommend this to anyone looking for a luxury 5-star hotel experience.

於 2025 年 11 月住了 4 晚

10/10 優異

Denia Berenice Ochoa

家人同遊, 親子同遊

2025 年 11 月 23 日

讚好：整潔度和住宿狀況

El servicio espectacular.

於 2025 年 11 月住了 2 晚

4/10 欠佳

jitesh

家人同遊

2025 年 11 月 23 日

不滿：整潔度和住宿狀況

I checked in on 16th of November and when I went to room one queen bed is broken and we cannot sleep. I requested to fix that bed as I went with my two of kids, but three days nobody fixed that raised multiple complaints as well as the lady come to clean the rooms. She already did complaints multiple time but nobody fixed after three days. They fix the bed and I’m sleeping with one of my kid on the couch for three days. really bad experience I had.

10/10 優異

adam

家人同遊

2025 年 11 月 22 日

讚好：整潔度、設施服務和住宿狀況

Shout out to Super Javi and Mafer! Best star class Staff! Francisco at the pool was boss status great!. The trip was fantastic and we couldnt ask for more. Been the cancun once a year or more for 30 years and this stay was the best!

於 2025 年 11 月住了 8 晚

6/10 一般

ADAM C

家人同遊

2025 年 11 月 22 日

讚好：職員與服務

不滿：整潔度和住宿狀況

By far the best part about this resort was the staff. Maurice, our concierge, started and WhatsApp group with our party and took care of us the entire trip. The only reason I’d go back is because of him!!

於 2025 年 11 月住了 7 晚

6/10 一般

bridget

2025 年 11 月 20 日

讚好：整潔度

Everyone was very nice. The pools, and grounds were beautiful. Restaurant food was decent, although I really wanted to get into the Mexican place bc I had been there before- but they never had space for us. The one bd thing about the resort, was the room. Every door was hanging off the hinge, just dangling from the frame. Our bathroom sliding door would only open about 24inches so we had to shimmy through to use the bathroom and had limited privacy.

於 2025 年 11 月住了 3 晚

2/10 很差

Wilson

2025 年 11 月 17 日

於 2025 年 11 月住了 5 晚

10/10 優異

Shubham

2025 年 11 月 16 日

讚好：整潔度、職員與服務和住宿狀況

Clean Room Excellent service

於 2025 年 10 月住了 5 晚

10/10 優異

Ana Cristina

家人同遊, 親子同遊

2025 年 11 月 16 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Por reservar con expedia nos dieron una trato súper padre y preferencial para muchas cosas. Lo único malo fue que en el día del cumple de mi hija no nos dieron el restaurante que habíamos pedido, pero fuera de eso fue una estancia muy agradable. Deberían tener alguna opción de snacks cerca de las albercas, y mucha más disponibilidad en los restaurantes. Es súper imposible conseguir lugar para grupos grandes como el nuestro.

於 2025 年 11 月住了 4 晚

2/10 很差

Mari

家人同遊

2025 年 11 月 14 日

不滿：整潔度、設施服務和住宿狀況

20 family members joined this yearly trip. My husband, teen child, and myself had reserved a 2-bed junior suite. At arrival I was given a 1 king bed with a pullout sofa bed and was told the following day they would switch me out to a 2-bed suite, which didn't happen. When I pulled out the sofa bed, the sponge mattress was so old and full of hair, particles, and yellow stains. There were no bedding items, which usually they are in the closet. When I called to get the bedding, I was brought 2 sheets. I asked for pillows the lady told me they didn't have any. She later brought me one pillow and said that's all they had. I was so apprehensive of even laying on this sponge even with sheets on it, that I had our teen sleep with us on the bed. It was a very uncomfortable night. That same night we asked for waters in our room, they knocked on our door once and let themselves in when we were walking towards the door to open it. we also had the "Do Not disturb sign one the door". Now who does that!! That was a violation of our privacy! The room was dirty with stains on the floor, dead bugs by the bed, and the toilet was not thoroughly cleaned. One of the "clean" bath towels had stains. The filtration system is not good, the shower water smelled bad. It had a sewer water smell. This was a complaint from all our family. We all had room issues. It was windy and the wind was whistling through the cracks on the door all night. I could add more, but I'm only allowed an amount of characters.

於 2025 年 11 月住了 3 晚

2/10 很差

Jacob Anthony

家人同遊

2025 年 11 月 13 日

讚好：整潔度、設施服務和住宿狀況

不滿：職員與服務

Bars and food selections are great, staff at the front desk is super unprofessional, we upgraded to star class and I paid. The money came out of my account and they said it didn’t go thru yet it wasn’t there, called my bank in the us and they said the vendor was holding my funds on the Mexico side and I couldn’t despite the transaction until they process the payment, then the people up front said they “can’t” call the merchant from our side which is totally ridiculous, stayed for a few days and still haven’t received my 650$ back

於 2025 年 11 月住了 3 晚

10/10 優異

Karen

家人同遊

2025 年 11 月 10 日

讚好：整潔度、設施服務和住宿狀況

Everything was excellent

於 2025 年 11 月住了 7 晚

10/10 優異

Navin K

2025 年 11 月 10 日

於 2025 年 10 月住了 4 晚

10/10 優異

Sylvester

2025 年 11 月 7 日

讚好：整潔度、設施服務和住宿狀況

Yes courteous service

於 2025 年 10 月住了 7 晚

2/10 很差

Asim

家人同遊, 伴侶同遊, 多人同遊

2025 年 11 月 7 日

不滿：設施服務和住宿狀況

Bad service from front counter attendants bad restaurant services

於 2025 年 11 月住了 5 晚

10/10 優異

Jarvie

家人同遊

2025 年 11 月 6 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

The spa was spectacular.

於 2025 年 10 月住了 8 晚

坎昆皇家頓荷里活星球全包式度假村

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

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