Sun-loungers

Reviews of Canyon Lake Luxury | Pool | Games | Stunning Views


Reviews

7.6

Good

Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 2 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

6.4/10

Cleanliness

Reviews

6/10 Okay

Julie S.

Great location
Property needs maintenance attention but great views.
Stayed 3 nights in Apr 2024

8/10 Good

Zach G.

Liked: Cleanliness
Reunion Weekend
This house was great for thirteen 40+ year olds to spend the weekend. Plenty of beds and bathrooms for everyone and amenities were nice. House definitely hasn't been updated in a while, but you are not lacking anything that you need and the location is fantastic. Would rent again for sure.
Stayed 3 nights in Feb 2024
Response from VrboOwner on 21 Apr 2024
Thank you for your feedback, Zach. We're delighted to hear that your group enjoyed the spacious layout and amenities of the house. We understand the charm of a well-loved vacation home and are glad it met your needs. We appreciate your review and look forward to hosting you all again soon. Best, Cozi Vacation Rentals.

6/10 Okay

Wally W.

Disliked: Cleanliness
Canyon Lake rental
In my opinion, this is not a “luxury” vacation home but rather an old home that had a hastily done flip recently and is nicely decorated. This house was a good fit, bedroom layout wise, for our family get-together. The beds were comfortable and there was ample soap, shampoo, and towels in the bathrooms. There is a great view of Canyon Lake from the deck. However, the house was not very clean and there were many maintenance issues. There was a lot of broken and loose floor tile on the main floor. Before using them, we had to rewash some of the silverware, several coffee cups, and some of the pans because they were dirty. We found a handful of long hair and bloodstains(?) on the sheets of one of the beds. The 2-burner gas grill is too small for a house that sleeps 17. The grill was very dirty and was missing a catch pan for the grease. The coffee pot had a problem in that after 1.5 hours it still hadn’t finished brewing a 12-cup pot of coffee. The refrigerator ice maker didn’t work at first. The sliding glass door in the dining area was very difficult to open. Wood trim around the sliding glass doors kept falling off the wall because it was just held up with double stick tape. The ping pong table only had two paddles with broken handles and no ping pong balls. Some wanted to play Karaoke but there was no power cord for the Karaoke machine. The hose on the shower head in the master bath leaked badly. The list goes on. We were not happy with this property or the rental agency.
Stayed 3 nights in Oct 2023
Response from VrboOwner on 23 Nov 2023
Dear Wally, Thank you for taking the time to share your feedback about your recent stay at our vacation home. We sincerely apologize for the challenges you encountered during your visit, and we understand how important a seamless experience is for our guests. We appreciate your positive comments about the comfortable beds, ample amenities, and the stunning view of Canyon Lake from the deck. However, we are genuinely sorry to hear about the cleanliness issues and maintenance issues you faced. We take these concerns seriously and will work diligently to address them with our cleaning and maintenance teams to ensure that future guests do not encounter similar issues. Your detailed feedback regarding the condition of the silverware, coffee cups, and pans is invaluable, and we will implement additional quality checks to prevent such oversights in the future. We are also addressing the issues with the floor tiles, the gas grill, the coffee pot, the ice maker, and the sliding glass door, as well as the deficiencies with the ping pong table and Karaoke machine. We understand how these issues impacted your stay, and we want to assure you that we are taking immediate steps to rectify them. Your experience does not align with the high standards we strive to maintain, and we are committed to making the necessary improvements to enhance the overall quality of our vacation home. Best, Cozi Vacation Rentals

10/10 Excellent

Lucia S.

Liked: Cleanliness
Beautiful and spacious
Great house. Awesome spaces perfect for teenagers. And lots of room for everybody
Stayed 4 nights in Jul 2023
Response from VrboOwner on 6 Aug 2023
Thank you, Lucia, for your feedback! We're delighted to hear that you enjoyed your stay at our great house, particularly the awesome spaces that are perfect for teenagers. We understand the importance of having lots of room for everyone, and we're glad that our property met your needs. We look forward to hosting you again soon! Cozi Vacation Rentals

8/10 Good

Gustavo C.

4th July
The actual house was great had to called maintenance to come on and unplug drains in master bathroom and we could not use the pool for the first two days of our stay due it being dirty.
Stayed 3 nights in Jul 2023
Response from VrboOwner on 22 Jul 2023
Hey Gustavo, thanks for sharing your feedback! We apologize for the inconvenience you experienced with the drains in the master bathroom and the pool. We have taken note of your concerns and would like to assure you that we have addressed the maintenance issues promptly. Moving forward, we will also make sure to keep the pool consistently clean for your enjoyment. We appreciate your understanding and hope you had a great overall stay with us. Cozi Vacation Rentals