Thank you for the review

Dear Sarah, Thank you for your feedback. While we are grateful that you chose to stay with us during your time in Cape Canaveral, we are truly disheartened to hear your experience was not as seamless as it should have been. While our check-in time is 4PM, we try our best to accommodate early check-ins when possible; however, this is subject to room availability and occupancy. That said, we always strive to ensure our guests feel well-attended, and we deeply regret the shortcomings you encountered with our service and staffing levels and apologize for any delay or lack of updates regarding the status of your room or the apparent lack of assistance. We are constantly working to improve our service, and your feedback is helpful, as it allows us to identify areas for improvement and enhance the overall experience for our guests. Please rest assured that we have noted your concerns and will use your comments to ensure a superior experience for you and other guests in the future. Despite this, it's heartening to learn that your room was nice and clean after all and that you found our bartender friendly and accommodating, and we sincerely appreciate your patience and understanding. Again, we are genuinely sorry for any distress we might have caused you; however, we hope you'll give us another opportunity to make amends and share a more enjoyable and stress-free experience on a future visit. Safe travels!Best Regards,Guest Experience Team

Thanks so much for the fabulous rating, Taylor! It's always great to be at the receiving end of a perfect score, and we hope you had an exceptional experience at Residence Inn by Marriott Cape Canaveral Cocoa Beach. We appreciate you making us your accommodation of choice on this journey and look forward to having you back with us soon for another 5-star experience. Safe travels!Best Regards,Guest Experience Team

Dear Jose, It's a pleasure to read that you are enjoying your stay at Residence Inn by Marriott Cape Canaveral Cocoa Beach, and we are grateful that you took the time out of your busy schedule to write a 5-star review of our hotel. We hope to remain your accommodation of choice here for future visits, assuring you of our continued commitment to keep delighting you with our facilities and services. Thank you for staying with us on this journey. Making you happy makes us happy. Keep exploring & happy staying!!Best Regards,Guest Experience Team

Dear Brenda, Thank you for choosing Residence Inn by Marriott Cape Canaveral Cocoa Beach for your recent stay and awarding us a perfect 5/5 rating! We are delighted to hear you had an excellent stay with us, and it's rewarding to know you noticed and appreciated our hotel's cleanliness and tranquility. We are gratified to have provided you with suitable accommodation for your trip here and hope to remain your preferred choice in Cape Canaveral for future visits. Enjoy your travels, and see you again soon for another memorable experience!Best Regards,Guest Experience Team

Dear guest, Thank you for your review. We understand the importance of functional guest room features for a seamless and comfortable stay experience and hate to let you down in this aspect. While our team performs preventative routines to ensure our guest room features are functioning efficiently, sadly, things do happen between checks, and we are very sorry for the discomfort or inconvenience you experienced. We thank you for bringing these matters to our attention, and we can assure you that our maintenance team has been alerted to your comments so they can take immediate action to address the issues you have highlighted with the bathtub, pullout couch, and toilet. For future reference, please know that our front desk is always available to resolve your concerns promptly, so kindly do not hesitate to contact our team if you encounter any disturbances during your stay. We are here to make your stay as comfortable and enjoyable as possible. Thank you for your valuable feedback. We sincerely hope you'll give us another chance to make things right and provide you with the top-notch stay our guests love and expect from us. Safe travels!Best Regards,Guest Experience Team

Dear Yvette, Thank you for your valuable feedback and for sharing your 5-star experience at Residence Inn by Marriott Cape Canaveral Cocoa Beach with us and the community! We sincerely appreciate both. We are happy to hear that our hotel's walkable distance to restaurants and bars was a highlight of your visit, and we are glad you found the walk pleasant and safe. We are also pleased to read that our complimentary hot breakfast buffet appealed to you, and it's great to know that you consider our hotel a great accommodation option, especially when traveling in the Carnival Cruise Line. Your glowing review of our property brightens our day, and we hope to have the pleasure of welcoming you again soon for another enjoyable experience at our hotel in Cape Canaveral. Thank you for choosing us. Safe travels!Best Regards,Guest Experience Team

Thank you for the review!!

I recognize your time is valuable and appreciate the feedback you have taken the time to provide.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

Thank you for the review!

I recognize your time is valuable and appreciate the feedback you have taken the time to provide.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

Thank you for the review!

Thank you for the review!

I recognize your time is valuable and appreciate the feedback you have taken the time to provide.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

Thank you for the review!

Thank you for the review!

Thank you for the review!

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Thank you for the review!

Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent opportunities of concern from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

Thank you for the review!

Thank you for the review!

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Thank you for the review!

Thank you so much for staying with us and taking the time complete a response regarding your experience. I have shared your feedback with the entire leadership team in efforts to better accommodate our guests needs.

Thank you for the review!

Thank you for the review!

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Thank you for the review!

Thank you for the review!

Thank you for the review!