We have mixed feelings regarding our week at Stay-A-While on Captiva. The house was large and accommodated our family of 10 adults and 3 children. The pool and slide was a highlight for the trip. The location was excellent and we could easily walk to local restaurants. The lowlight was that we had rented the 6-person golf cart - and confirmed its availability the week before the trip - only to arrive and have no golf cart. If you’ve been to Captiva, you understand why a golf cart is a must. I spent the evening Saturday and several hours on Sunday communicating with the site managers, and was finally told that the owners of the property had changed their minds and retained the golf cart. It was then suggested that I contact a local vendor (Salty Adventures-who were great, btw!) to try to rent a cart. Great idea, but without having any prior notice, there were no 6-person carts available. Salty Adventures was able to help us out but I spent the first 1-1/2 days of our vacation on the phone making calls and texts. I asked Stay-A-While to cover the cost of the Salty rental and they agreed to cover the cost of if I provided them a receipt at the end of the trip. I was satisfied with this agreement and planned to leave a super positive review, except, the reimbursement did not come through. I reached out to the managers and they are now “re-reviewing” the agreement to reimburse us for the extra time and inconvenience. I will update if the reimbursement is received.