Both the listing and the reviews did not give a clear picture of the premises current state. The listing mentioned that there is nearby construction, but failed to mention that this is an active construction site. In fact, when the construction crews are not around, the entire place is abandoned and downright creepy. There are no staff on-site to accommodate you. In one instance, we did not have the laundry detergent that was promised and I t took over 24 hours to be rectified. The laundry machines only take coins and are $2.50 per load, but there is nowhere to exchange coins unless you go to a local shop to ask for change. Overall our stay was very inconvenient and has this listing been clear that the entire property is a construction zone, instead of just having construction “nearby,” I never would have booked my stay.
I reached out to the management for my money back. They said the only chance I could have at that was to have someone else book my room. Considering there was nobody else staying on the entire site, the chances of that happening were slim to none and they knew that.