Exterior

Reviews of Comfort Inn & Suites Carbondale on the Roaring Fork

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 457 out of 963 reviews" "
Rating 8 - Good. 342 out of 963 reviews" "
Rating 6 - Okay. 94 out of 963 reviews" "
Rating 4 - Poor. 44 out of 963 reviews" "
Rating 2 - Terrible. 26 out of 963 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Claudine

Comfortable!
Stayed 1 night in May 2024

10/10 Excellent

Ben

Stayed 2 nights in Feb 2024

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and quiet property. Enjoyed the breakfast very much
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Apr 2024
Hello. Thank you for choosing to stay with us. We are pleased that you enjoyed your visit and hope that you will stay with us again soon. Have a great day.

10/10 Excellent

Regina, Torrance

Stayed 1 night in Apr 2024

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Hello.Thank you for choosing to stay with us and for your review. We are pleased to see that you enjoyed your visit and hope that you will stay with us again the next time you are in this area. Have a great day.

8/10 Good

Richard

Stayed 2 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Hello.Thank you for choosing to stay with us and for your review. We are pleased to see that you enjoyed your visit and hope that you will stay with us again the next time you are in this area. Have a great day.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice updated hotel .
Stayed 2 nights in Feb 2024
Response from Robert on 17 Mar 2024
Hello. Thank you for the excellent review and for choosing to stay with us. We hope to see you again soon.

8/10 Good

Janet, Chandler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced place to stay while skiing Aspen.
Stayed 4 nights in Mar 2024
Response from Robert on 15 Mar 2024
Hello. Thank you for choosing to stay with us and for leaving a review about your recent stay. We are happy to see that you enjoyed your visit and hope that you will stay with us again the next time you are in this area. Have a good day.

8/10 Good

Ashley, Centennial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Robert on 15 Mar 2024
Hello. Thank you for choosing to stay with us and for leaving a review about your recent stay. We are happy to see that you enjoyed your visit and hope that you will stay with us again the next time you are in this area. Have a good day.

10/10 Excellent

Nevena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very clean and the host is amazing! All recommendations for this place!
Stayed 10 nights in Feb 2024
Response from Robert on 8 Mar 2024
Hello. We are happy that you enjoyed your stay. Thank you for the great remarks. We hope that you will choose to stay with us again the next time you are in this area. Have a great day!

10/10 Excellent

Joe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lemon water at the front desk.
Stayed 1 night in Feb 2024
Response from Robert on 8 Mar 2024
Hello. We are happy that you enjoyed your stay. We hope that you will choose to stay with us again the next time you are in this area. We'll have the lemon water ready for you! Have a great day!

4/10 Poor

Kathryn

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Robert on 9 Mar 2024
Hello. Thank you for taking time to leave your comments. We are sorry to see that you did not completely enjoy your stay with us. We hope that you will choose to stay with us again the next time you are in the area so that we can provide you with an excellent stay. Have a good day.

10/10 Excellent

Charles (Bradley)

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Emily on 7 Feb 2024
Thanks for staying with us!

10/10 Excellent

Anna

Stayed 4 nights in Jan 2024
Response from FD on 31 Mar 2024
Thank you for the review and for choosing us for your stay in Carbondale!

8/10 Good

Martin, Golden

Liked: Cleanliness, staff & service, property conditions & facilities
Good location near my daughter
Stayed 1 night in Jan 2024
Response from Rober on 9 Mar 2024
Hello. Thank you for choosing to stay with us and for leaving your great review. We hope that you will stay with us again each time you visit your daughter! Have a great day.

6/10 Okay

lisa

Travelled with family
No elevator. I stayed for multiple days and it was hard to get someone to pick up the trash.
Stayed 5 nights in Jan 2024
Response from E on 18 Jan 2024
Our charming little mountain lodge doesn't have an elevator, but we have just two floors and are more than happy to help with luggage! Not sure what you mean by hard to get someone.... we are available to you 24/ 7 at the front desk! Happy to help!

10/10 Excellent

Keith

Stayed 1 night in Jan 2024
Response from E on 10 Jan 2024
Thank you!!

10/10 Excellent

Grace

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay. We will surely come back.
Stayed 3 nights in Jan 2024
Response from E on 10 Jan 2024
We appreciate you! Thank you!

8/10 Good

tracee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Primitivo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
120 the first room was really nasty , room 133 the some
Stayed 1 night in Dec 2023
Response from E on 10 Jan 2024
Hello, reach out to us, we'd like to hear more about your experience!

10/10 Excellent

Bharathiraja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cinthya on 26 Dec 2023
Thank you for staying with us and for the great review, hope to see you again.

2/10 Terrible

Kamlesh

Stayed 1 night in Dec 2023
Response from Emily on 18 Jan 2024
Please let us know why you are so unhappy, we wish to help!

6/10 Okay

Kacy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Deepak

Stayed 2 nights in Dec 2023
Response from Robert on 9 Mar 2024
Hello. Thank you for choosing to stay with us and for taking time to leave this great review. We are pleased that you enjoyed your visit with us and hope that you will visit again each time you are in this area. Have a great day.

2/10 Terrible

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from E on 10 Jan 2024
We're surprised to hear you didn't enjoy your time with us! Let us know what we can do better!

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from E on 18 Dec 2023
Thanks for staying with us!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emily on 18 Dec 2023
Thank you, thank you, thank you!

10/10 Excellent

Loyd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Emily on 7 Feb 2024
Thank you, thank you, thank you!

2/10 Terrible

William

Stayed 1 night in Nov 2023
Response from Emily on 10 Jan 2024
Please let us know what we could have done better!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Van

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually try to stay here when visiting my family. They have decent breakfast options and the rooms are kept up well.
Stayed 1 night in Nov 2023
Response from E on 4 Dec 2023
Thank you for choosing us! We love taking care of people!

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Leave The lights on at night from the street to the stairwell. Need USB ports
Stayed 8 nights in Nov 2023
Response from Emily on 29 Nov 2023
Thanks for staying with us! Reach out to us directly to fill us in on which lights.. we value your opinion! USB ports can be found on the desk, bedside lamps, everywhere in the lobby etc. Take care!

10/10 Excellent

Sarah

Liked: Amenities
I’ve stayed here a handful of times over the last year and it’s always been a nice, convenient and cleanly place to stay. The staff is very welcoming and helpful, especially JoJo who went out of her way to help me with something, and did it with a great attitude and a smile, much appreciated, thanks JoJo!! I plan to continue to stay here when I come once in a while, thank you.
Stayed 2 nights in Nov 2023
Response from Cinthya on 26 Nov 2023
Hi Sarah,Thanks for the great review, we appreciate your feedback and look forward for your next visit.

6/10 Okay

Laura

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Or was ok. There were hairs on the sheets of both beds & the bathroom smelled obviously moldy. The bed was comfortable & the room was quiet. I was there for work.
Stayed 2 nights in Oct 2023
Response from E on 24 Oct 2023
Thanks for staying with us! We checked out the bathroom and didn't find anything amiss - all of the bathrooms in the hotel were fully renovated just a few months ago! Please always let us know if there is something we can help with during your stay!

2/10 Terrible

Lucki

Disliked: Staff & service, amenities, property conditions & facilities
They have hidden fee
Stayed 5 nights in Oct 2023
Response from Emily on 19 Oct 2023
We have no secret fees, you are referring to the authorization placed on credit cards at check-in. There is a 25 authorization hold placed on a guest's credit card upon arrival and released immediately upon checkout. This is done to ensure we have payment for any incidental charges and/ or possible damage to our property. As you travel, you will find this practice at every hotel, car rental agency etc. Take care -

8/10 Good

Deepak

Liked: Cleanliness
Disliked: Property conditions & facilities
They have very limited resources. There is no marketplace in hotel
Stayed 1 night in Oct 2023
Response from Emily on 16 Oct 2023
Hi, we offer complimentary bottled water and a snack of your choice upon arrival. Additionally, the hotel has vending options and several restaurants within walking distance - with a gas station/ car wash one block away! Plus of course, our complimentary hot breakfast each morning!! Thanks for staying!

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Updated amenities, but poor service.
I went to check in at 10PM (not that late) and no one was at the front desk, just a sign saying someone would be back soon. I ended up waiting an hour and no one came until I dialed the front desk number of the hotel to get someone to come. My second night, the room got so hot I couldn't sleep and the window cooling unit wasn't doing a very good job. What I will say is the property and the rooms are very nice and spacious. If you check in early and run the room AC ahead of time, you'll probably have a nice stay.
Stayed 2 nights in Oct 2023
Response from Emily on 16 Oct 2023
Oh my goodness, we are so sorry there was a wait! All of our AC units are very new, let us know if you need assistance next time! Take care!

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 5 nights in Oct 2023
Response from E on 19 Oct 2023
Thanks for staying!

10/10 Excellent

J DAVID

Stayed 1 night in Oct 2023
Response from E on 29 Nov 2023
Thank you, thank you, thank you!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Emily on 16 Oct 2023
Thank you for staying with us!

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot.
Stayed 2 nights in Sep 2023
Response from E on 3 Oct 2023
Thank you!! We appreciate you!

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay! Friendly and accommodating!
Stayed 2 nights in Sep 2023
Response from Emily on 3 Oct 2023
We love taking care of people! Thank you!

6/10 Okay

Susan, New Gloucester

Disliked: Staff & service
The positives are the staff were friendly and it is a convenient place to stay.
Stayed 1 night in Sep 2023
Response from Emily on 3 Oct 2023
Our team is friendly because they love what they do! Taking care of you! Thanks for staying!

6/10 Okay

JOHN, Grand Rapids

Liked: Staff & service, property conditions & facilities
Response from E on 16 Oct 2023
Thanks for staying! Let us know what we could have done better!

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable
Stayed 1 night in Sep 2023
Response from Emily on 5 Sept 2023
Thank you, thank you, thank you!

10/10 Excellent

Susan

Stayed 1 night in Aug 2023
Response from Guest Services on 2 Sept 2023
Hello. Thank your for choosing to stay with us and for the great review. We hope that you will visit again soon. Have a great day.

10/10 Excellent

Jim

Stayed 1 night in Aug 2023

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Quiet with very nice outdoor seating areas surrounded by beautiful flowers. Rooms are comfortable but are dated. Could use a refresh.
Stayed 1 night in Aug 2023
Response from E on 19 Aug 2023
Thanks for staying with us! We love our beautiful surroundings as well, thank you for the compliment! We recently completed a renovation, we sure are sorry to hear that you didn't love! Take care!

10/10 Excellent

Vicki

Stayed 1 night in Aug 2023
Response from Emily on 5 Sept 2023
Thank you for staying with us!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was wonderful and helpful.
Stayed 1 night in Jul 2023
Response from Guest Services on 3 Aug 2023
Hello. We are pleased to see that you enjoyed your visit with us and hope that you will choose to stay with us again the next time you are in the area. Have a great day!