美人魚灣酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

美人魚灣酒店的泊車位收費多少？

此住宿提供免費自助泊車服務。

美人魚灣酒店的登記入住時間是？

登記入住開始時間：14:00；登記入住結束時間：00:00。延遲入住服務限時提供。

美人魚灣酒店位於哪裡？

此公寓大樓位於布特鎮，距離卡迪夫灣、千禧球場和卡地夫城堡不到 2 公里。步行 15 分鐘即可到達全天候玩耍樂園和煤炭交易所大樓。距離卡迪夫海灣站只有 10 分鐘路程，卡迪夫中央車站則只有 14 分鐘。

美人魚灣酒店加的夫區

Q: 美人魚灣酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

Q: 美人魚灣酒店的泊車位收費多少？

此住宿提供免費自助泊車服務。

10/10 優異

Michael

多人同遊

2020 年 2 月 26 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Perfect location

Perfect location for a night out. Lovely size apartment. Very clean. Only negatives being a few missing lightbulbs and one sofa leather was tired and worn. Regardless of that would definitely book again.

於 2020 年 2 月住了 1 晚

2/10 很差

Richard J

商務旅客

2019 年 9 月 14 日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

AVOID!!!!

shabby rundown place which we left after just one night , having paid for 5! No hot water , broken bed, no light in bathroom, mould in shower , incredibly stained white sofa ( covered up with a blanket) etc.. Brrrr.., don’t even want to think about it any more .., 👎👎👎👎

於 2019 年 9 月住了 5 晚

2/10 很差

真實旅客

商務旅客

2019 年 9 月 13 日

不滿：整潔度、職員與服務、設施服務和住宿狀況

I thought the used condom under the bed was uniquely disgusting. As was the £25 cleaning fee charged on top of the price. The place is grubby and one has to walk through a bad neighborhood if you come from Central Station. Navis will take you down Bute street which has a number of shelters and homeless on the streets. Walking in I saw 2 drug deals go down in broad daylight and then a stabbing! yes a stabbing at the Christina steet projects shut down the entire area with police. Apparently that is a known drug dealing area. Lastly, and best of all, the room is located directly across from an elderly shelter. Fine but the staff come out every two hours for a smoke break all night and talk loudly. You cant open a window. And I was there during a heat wave. It all ended with deliveries at 6.30am on metal carts over cobblestones. It was the worst place I have EVER stayed in. I woudl avoid this grubby hole at all costs. Oh - and the beds are of dismal quality. Thin mattresses. It was so bad it was actually funny. It is clearly only good for a flop house for people in town for rugby who are too pissed to care.

於 2019 年 7 月住了 1 晚

2/10 很差

Syed H.

2019 年 8 月 14 日

不滿：整潔度

Never Again. Terrible Experience

Booked online and enquired if Lift?Elevator available. Did not know so wait for Property Manager to contact. On contact, found out that no lift available. Told him about my COPD, Breathing difficulties, Diabetes, and difficulty in climbing stairs. Assured that apartment will be on first floor with hardly 8 steps. Received text with info about entry to apartment, but said 2nd floor. Contacted again and received re-assurance text that it should read 1st floor, On arrival, contacted cleaner as found out that apartment was on 2nd floor, with more than 32 steps. Told SORRY, nothing else available. Parking Bay not marked so had to wait to find out. (Asked a resident there but he told me that these are private apartments and cannot be rented out???). Anyway, reached the top, after a few stops. Checked out the facilities. Found out the following, considering that this is CLAIMED/advertised as 4 star accommodation: 1. Although we had booked for 5 people, ONLY 3 forks and no serving dishes 2. 4 Pillows and 2 Duvets 3. Toilet flush tank not filling up. ( Complained a few times but not repaired till we left) 4. Shower holder broken so shower hanging down. ( Complained a few times but not repaired till we left) 5. The bedroom blinds were broken. Got them fixed but then kept falling down every time used. ( Complained a few times but not repaired till we left) 6. The Lounge blinds kept falling down. ( Complained a few times but not repaired till we left) 7. Large Flat screen TV shown online, but only found a small ALBA TV, without remote, so could be used. Complained. Received a remote After 3 days. 8. Was told that fans will be available but none found. Complained. Got fans after 4 days. 9. The cleaner lady arrived on Saturday expecting us to leave, but we had bookings till Sunday. When we arrived the first day, she did not know about our booking either. 10. No cleaning done by anybody all the week. We cleaned it ourselves and left the apartment absolutely clean. DESPITE THAT, WHEN WE RECEIVED OUR SECURITY DEPOSIT BACK, we still had to pay CLEANING CHARGE???????? NOW FOR THE SERVICE; (A JOKE) Complaints had to be made several times, both to the Property Manager and the Cleaner, by phone and text. Not once the phone was answered, and always had to leave a message, but unfortunately, with NO RESPONSE to either of the communication. Overall, extremely disappointed, and a very bad experience for all the money we paid. NEVER AGAIN.

於 2019 年 7 月住了 6 晚

2/10 很差

真實旅客

家人同遊

2019 年 8 月 3 日

不滿：整潔度、職員與服務、設施服務和住宿狀況

Do not like at all..... There is no detail of the address. hard to find it....

於 2019 年 7 月住了 1 晚

8/10 不錯

Fernando

2019 年 7 月 19 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

great location, very close to both the bay and the city center

於 2019 年 7 月住了 2 晚

2/10 很差

真實旅客

商務旅客

2019 年 7 月 8 日

不滿：整潔度、職員與服務、設施服務和住宿狀況

These people are cheats, the price advertised on Expedia is clearly wrong. The owner will cut £25 from your deposit as a hidden “cleaning fee” which is not mentioned anywhere when making the booking. To me that’s unlawful competition as people are misled into thinking they are booking the cheapest apartment around. I’m greatly disappointed.

於 2019 年 7 月住了 2 晚

4/10 欠佳

Wendy

2019 年 7 月 4 日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

Mermaid Bay Apartment 7

Unable to get any information up to 24hrs before our stay. Asked to pay £200 deposit of which £25 was to be kept for cleaning. The place was stinking dirty. Disgusting!! Had to clean ourselves. Hole in wall of bathroom, bathroom amenities were filthy. Blind in main bedroom broken and didn’t fit. Took over a week to my deposit back. And to top it off I was told where to park by owner and was given a parking fine which the owner told me he would sort out but to date has not. Will be taking it further. Do not bother. Not worth the money, total con. The pictures show it all.

於 2019 年 6 月住了 1 晚

4/10 欠佳

Steve

2019 年 6 月 22 日

不滿：整潔度

Misleading advertisement

I booked apartment and arrived with no access to start with or email. I then had to chase up and then submit a deposit of £200 which I was not aware off. I did this expecting to receive this back as stated in 24 hrs. I'm now being told I had a cleaning charge of 25 quid which is poor as most places of rent it's included. I arrived late used the shower went to bed and left. No utensils used at all. I also had to chase up the refund...what kind of system hace we got here that the customer has to do all the chasing to deposit and refund.when arriving g in property the bathroom had been used and toilet not flushed which us awful considering I now see you're charging me a cleaning charge. Very poor professionalism and needs to he included in initial charge and set up better. I will not use again, and also as previous customer had said the room was co.pletly different to one on the pics

於 2019 年 6 月住了 1 晚

2/10 很差

Daniel

2019 年 6 月 16 日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

Not the same flat as the one advertised

Completely false advertisement, not an up market flat at all. Food and spit up the wall, no WiFi, tv didn’t work, two broken double beds (not the king advertised) and a broken sofa, the kitchen equipment has never been cleaned properly we ended up eating out every night. Adam completely lies and blamed it on a previous tenant. I promised to rebook just to get my deposit back, avoid at all costs.

於 2019 年 6 月住了 4 晚

4/10 欠佳

Will

2019 年 6 月 10 日

讚好：職員與服務

不滿：整潔度

Good location, bad appartment

於 2019 年 6 月住了 1 晚

2/10 很差

真實旅客

2019 年 6 月 2 日

讚好：設施服務

不滿：整潔度、職員與服務和住宿狀況

於 2019 年 5 月住了 6 晚

6/10 一般

真實旅客

2019 年 5 月 1 日

不滿：整潔度和住宿狀況

Room For Improvement

Local Area - hostel nearby - industrial estate nearby + 10 minute walk to city centre + 15 minute walk to Cardiff Bay + police station nearby + shop nearby + cash point nearby Condition - loose unit in lounge - broken slat on lounge blind - tatty corner sofa in lounge - loose smoke detector in kitchen - some blinds missing rods - some lightbulbs missing in rooms + new two seater sofa in lounge + everything else in good condition Comfort + comfortable beds + comfortable two seater sofa Cleanliness - unclean ensuite shower cubicle - unclean bedroom mirrors - cup rings on dining table - cup rings on bedside table - damp wooden chopping board + everything else looked clean Service - no face to face contact - all contact done over phone - calls sometimes not answered - no pass for private car park - told to contact cleaner ourselves - had to pay a cleaning fee + free parking on main road nearby + responded to texts/missed calls + deposit returned promptly Overall - strange smell in boiler cupboard - old fashioned hot water system - unclear heating system + reasonably priced apartment

於 2019 年 4 月住了 2 晚

2/10 很差

Rizwanullah

2019 年 4 月 19 日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

Very people and hidden charges

This people are not professional and ripped off customer too much hidden charges Don’t book these apartments in any occasion I have very bad experience They charge me for nothing even I didn’t go to these apartment

於 2019 年 4 月住了 1 晚

2/10 很差

Keri

2019 年 3 月 19 日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

Avoid avoid avoid

Okay so firstly this is not a hotel or corporate apartment but what appears to be someone’s flat that they let out. There were two TVs in the lounge on the wall, one of which did not work. The leather sofa was old and clearly past it! The worst thing though was to do with parking - it was meant to be free !! But only if the owner had left permit ! He didn’t and lied about it. We had to drive round the barrier too as code didn’t work. Now have £65 fine and had to park off site second night.

於 2019 年 2 月住了 2 晚

2/10 很差

Ryan

2019 年 3 月 15 日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

Scam don't pay deposit

Took a deposit and never refunded and now I can't get hold of them

於 2019 年 2 月住了 1 晚

2/10 很差

Matthew

2019 年 3 月 2 日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

Dirty

Dirty apartment with loose wiring,extra costs

於 2019 年 2 月住了 2 晚

6/10 一般

真實旅客

2019 年 2 月 24 日

不滿：整潔度、住宿狀況和客房舒適度

於 2019 年 2 月住了 1 晚

8/10 不錯

真實旅客

多人同遊

2019 年 2 月 17 日

讚好：整潔度和設施服務

不滿：職員與服務

The layout of the apartment Communication with apartment owner

於 2019 年 2 月住了 1 晚

10/10 優異

Daehwi

2019 年 2 月 7 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2019 年 2 月住了 1 晚

10/10 優異

真實旅客

2018 年 10 月 27 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

The location of the property was extremely handy as it was close to Cardiff Bay and also the city centre. Both less than a mile away. The owner was very helpful and was quick to respond to my texts. The apartment was also easily accessible and secure. Would use it again. Thanks.

於 2018 年 10 月住了 2 晚

8/10 不錯

Helen

2018 年 10 月 13 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Great Apartment

Booked this apartment as an alternative to a 3 night business stay in a hotel. It’s a lovely big flat with lots of space. Well appointed with tv, WiFi facilities. Two bathrooms, one with a bath. Kitchen & lounge area a little worn but really comfortable. Overall cleanliness is good. Comfy stay & excellent value for money!

於 2018 年 10 月住了 3 晚

6/10 一般

Rabiena

2018 年 8 月 31 日

Good location, great customer service

於 2018 年 8 月住了 1 晚

2/10 很差

Ellen

2018 年 8 月 25 日

Discusting dont bother

Apartment was pretty big but hadnt been cleaned, cutlery, plates etc were dirty, things were broken, ie drawer inside freezer, Microwave, pots and pans were also dirty, dishwasher was minging it stunk and the filter had not been cleaned out, main bathroom toilet was dirty and towel heater hanging off the wall, there were no blinds in the living room, windows were dirty, Onsuite bathroom shower unit had black mould at the bottom and shower holder was broken, not much bedding, matress looked like a mattress topper and was really uncomfy and drawers in bedrooms were dirty, broken curtain poles etc were found in the wardrobes, basically it was descusting and the still took £25 deposit out of my £200 deposit that i had to give for the key and damages. Angry is an understatement, Stevie Wonder could have done a better job

於 2018 年 8 月住了 3 晚

10/10 優異

CONSTANTIN (West Sussex, Crawley)

2018 年 8 月 15 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Very nice spacious flat

When all the hotel rooms were occupied during the peak of August, I found this perfect apartment for my family, two adults + two children, at a very good price, a very clean place, located in a residential area, with a free parking, a lot of tranquility, perfect for rest after a busy schedule to visit the wonderful Wales. Highly recommended !

於 2018 年 8 月住了 3 晚

美人魚灣酒店

Mermaid Bay

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