Dear Tahoe Getaways,
First I wanted to say thank you for a safe stay in Lake Tahoe. We have been coming up every year for the past 20 years and it's our favorite place on the planet.
A few things I wanted to share about our trip to Jeff's Mountain Chalet on this visit. I also want you to know we have a vacation rental of our own we rent out and make sure our visitors have the best experience ever no matter what conditions we are experiencing. We want our guests to return and have a memorable experience when they stay at our property.
I understand the COVID 19 guidelines have restrictions you need to follow, but we were surprised the house was not furnished with enough essentials for our stay and we were very disappointed. The house had a ½ a roll of paper towels and no additional rolls. We also ran out of toilet paper during our stay and had to purchase both. In the past, the other homes we rented had reserves of both items.
The vacuum cleaner was filled with dirt and no one could come to the clean it out for us, shame on you!
We eat all our meals in and the kitchen had the most beat-up pots/pans/bowls and just a hodge-podge of leftover items to use. It was pathetic and a disappointment since we were paying $400.00 a night.
I took photos of the cobwebs hanging from the kitchen lights and in the corners of the kitchen, which made me feel that the house was not really cleaned. My husband had to scrub the cutting board which was sticky when we touched it.
I would have hoped that because of the tight regulations of COVID 19 the house would be stocked nicely for the guests.
Since we do watch TV in the evenings, being subject to only one in the house was a surprise to us. It was so small in size that it was not enjoyable to watch.
When I called about the spa being too hot, above 102 from our reading on the register the only response was, the lid was probably closed and it was very hot outside which brought the temp up. We would have liked someone to check it out for us.
We may have higher expectations than other people, but we have been renting houses in Lake Tahoe for the last 15 years and before that stayed at Rustic Cabins for years and have never been disappointed.
Wishing the experience was better.