Burntwood Carole Baker RBSA Hotels

"When I arrived at the hotel I found what looked like a closed down building with no other cars. I then walked round the building where I found a man urinating in the car park and found another entrance. I went to reception and rang a doorbell that was on the desk as there was no one around. 3 rings and 10 minutes later a kind young man turned up and offered to help me with my bags which was the only pleasant experience I had. He informed me that the lift was broken and just to follow the signs. The doors to the floor were wide open and 3 men were stood staring by the entrance. We walked through cigarette smelling corridors, finally found the room and slightly turned the key in a flimsy yale lock that felt unsafe and as if a small child could push it open. The room STANK and was boiling hot even though the radiators were cold. I went to open the window for fresh air and was met with used condoms and cigarette ends and screws on the ledge infront of the window. My friend then got locked in the bathroom from the inside and I had to let her out. We found cloudy water coming from the tap. On further inspection the mattress and curtains had visible blood and other bodily fluid stains on them. I was scared for my safety and decided to leave after 20 minutes and did not come back. To charge £70 for that is absolutely disgusting!!"

"Lovely room, parking & location excellent. Reception staff great. Breakfast not so good and service poor."

"Clean room and helpful staff. Lors of choice for breakfast outside hotel although ours was not included. Large carpark and easy chexk inn. "

"Clean room Helpful staff Buffet breakfast All good although hotel could do with a refurb as rooms are needing paint and refreshing"

"Clean room, excellent buffet breakfast and service. Welcome at Reception was luke-warm and perfunctory."

"The toilet was blocked when we arrived. It was too late in the night for us to change rooms so didn’t mention to the front desk. We kept flushing and eventually it cleared. We mentioned on check up for them to check it and the person just said it was a slow flushing toilet. We know the difference. He wasn’t interested in what we had to say. When we arrived there was no hygiene sticker on the toilet. Also one of the bath towels was filthy on arrival. The bed was clean, no complaint there. It was a shame that we weren’t listened to and apologised to. "

"Clean and warm thank you"

"Clean room ,great central location "

"Nice clean place with all the amenities."