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Reviews of Hotel Oceania Cartagena

3 out of 5
Hotel Oceania Cartagena
Calle 1 No. 3-231, El Laguito, Cartagena, Cartagena

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 28 reviews" "
Rating 8 - Good. 6 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 6 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Leslie

Travelled with family
Hot water very slow to arrive in the room. Extenal noise-very poor No hairdryer No coffee/mugs no drinking glasses-had to ask We liked the breakfast
Stayed 3 nights in Feb 2024

10/10 Excellent

FRANCISCO

Stayed 1 night in Feb 2024

4/10 Poor

laura

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Unlike what the description says, there’s no hairdryer, rooms smell bad and accommodations remain in poor condition
Stayed 2 nights in Oct 2023

10/10 Excellent

Aquiles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location: near the beach, restaurants, supermarket, laundry, money exchange, etc. Great service and safe area. A few minutes drive from the colonial/historical area. Breakfast is ok. Needs improve: more fruits and better breads.
Stayed 3 nights in Aug 2023

8/10 Good

john

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Andres

Disliked: Cleanliness, staff & service
Pésimo servicio
Muy malo el servicio. Desde el check in hasta la salida. Nada de colaboración, déspotas y cero interés por negocios ya que tengo un grupo grande y no me dieron ni siquiera la información adecuada. Nada que ver con la excelencia cuando perteneció a la cadena Estelar. Descuidados y cero profesionales del sector. Troste decirlo pero así es.
Stayed 1 night in Feb 2022

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, affordable hotel
The location is good. Near the beach and nany places to eat. The hotel has an elevator but the wont let you use it due to covid. Which is odd. We were on the 4th floor so thst was inconvenient. The hotel room over all was nice, spacious and clean. The toilet took a long time to fill but other than that the room was comfortable. The daily breakfast was simple but good
Stayed 2 nights in Dec 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Extremely Disappointed....
Though there is alot of potential for the Hotel leftover from the previous ownership either management or current ownership don't care about customer service and occupant comfort.. The elevator did not work during my entire stay, breakfast was a sham with the ants eating better than me as they crawled all over the table and all common areas offered no relief from outdoor humidity while the A/C remained off.. The only bright spots where the spacious rooms and exemplary front desk stewards both day and night...
Stayed 2 nights in Sep 2021

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was not in operation and could not get a clear answer from staff if it would be accessible in the future. The elevator was not working and we were placed on the 3rd floor and had to carry our bags up 3 flights of stairs. The room smelled funky.
Stayed 6 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
Good location but staff was rude. There was no hot water.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel many times before the new owners bought it. I love the hotel it has a lot of character. It has the best location in Boca Grande. Many restaurants a lot of wildlife on the lake. And steps to the beach. The breakfast was excellent the Housekeeping did an excellent job at keeping my room clean with fresh bedding. The front desk staff went out of their way to make sure I got everything I desired. I want to give a special thanks to Karina Marimon edgar jorge
Stayed 6 nights in Apr 2021
Response from Yhina Martinez on 10 Jun 2021
Thank you for all,we expect see you soon

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Bien. Me he quedado varias veces. Solo recomendar utilizsr toallas chicas en la habitación. Solo tenía grandes
Stayed 1 night in Feb 2024

10/10 Excellent

yohana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

JACQUELINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Mariana

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Gilberto

Business traveller
Stayed 3 nights in May 2023
Response from Yhina Martinez on 26 Jun 2023
Buen Dia Sr GilbertoMe gustaria conocer en detalle su experiencia con nosotros durante su estadia y poder resarcir la imagen negativa que se ha llevado de nosotros.

6/10 Okay

Walgan M

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Favor renovar el hotel
El hotel hay que renovarlo mucho ruido en las calles y la ubicación es buena Las cortinas hay que cambiarlas por blackcaouts ya que entra mucha luz
Stayed 1 night in Jan 2022

10/10 Excellent

Beatriz

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 2 nights in Dec 2021

8/10 Good

Sorayda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El cambio de habitación debió ser a una simolar
Stayed 2 nights in Sep 2021

4/10 Poor

Juan Fernando

Stayed 1 night in Aug 2021

10/10 Excellent

fredy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente servicio
Stayed 4 nights in Jul 2021

6/10 Okay

victor hugo

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Apr 2021