4/10 Poor
Sara H.
27 Dec 2019
Liked: Check-in
Disliked: Cleanliness, communication
Probably wouldn’t stay again
We arrived the day before Thanksgiving late to spend the week with our family. This was a meeting place for us. Upon arrival we realized there was no toilet paper in any bathroom. Some of the beds had sheets folded up on top for us to make them and one bunk room had a pile of dirty sheets wadded up in a basket in the closet. The towels were only in one bathroom. We had to search for them and disburse them to each floor. The carpets had some staining. The location was very unique in this community. It was on the lake and had a nice view. The only downside to the location was that there is a 30 minute drive to town for anything. We had to drive back into town the night we got there around midnight so we could get toilet paper. We finally got a reply back from the manager after we had already went to the store to get some that toilet paper was under the bed in the upstairs bedroom. Also, there was no cable and internet was very iffy and slow. There was also no cell service so we weren’t able to use our phones either. Another issue we had was that the dishes in the cabinet were dirty. We had to clean everything before we could use them.
The worst part of this stay was when we expressed our concerns about the cable, dirty dishes, and the sheets, the manager never returned our message. We even contacted HomeAway and they contacted them for us, still with no reply. Very disappointing to feel like our concerns didn’t matter. I would probably stay at this resort again but not this unit.