「Air conditioning was turned off and windows were opened. We went to two rooms one had mold, one had smoke. We went downstairs got our money back and called an Uber and booked a different hotel.」
「Unsleepable—Loud events and smoke smell
If you actually want to sleep, avoid this hotel. It is located right in the middle of multiple event halls that blasted incredibly loud music until 2:00 AM. Because of the nonstop noise, we couldn't sleep at all, which was miserable since we had to check out at 6:00 AM. To make matters worse, there was a strong smell of smoke throughout the hallway and inside our room.
The only saving grace was the staff—they were very nice and polite, but unfortunately,...
「Camera sporca, bagno non pulito e la doccia piena di polvere.. inoltre per poter tenere acceso l'impianto elettrico della camera, hanno messo uno stuzzicadenti nell'interruttore perché non avevano la chiave!
Peccato perché la struttura è molto carina, per quanto riguarda il personale non tutti erano gentili ...」
「I couldn't sleep because of the noise from the bathtub; it was incredibly annoying. It would startle me every time I tried to sleep. I complained three times, but they didn't change my room. I was only sleeping three hours a day, and it wasn't good sleep because I was going to bed at 4 a.m. Also, there wasn't a balcony as advertised. I wanted to enjoy my vacation and relax; I didn't know I would suffer.」
「I booked this mainly for the location as it was located right next to Napoli Centrale station. I just needed somewhere convenient to get in & out for 1 night. Room was clean and decent in size. Price was a little expensive, but I was OK with it given the above advantages.」