「Was disappointed with my stay I specifically booked this property because it has two pools we were told at the front desk that we would be able to use them when we headed up. We were told by one of the pool receptionist that it was closed for the season later on I walk to see the pool just to see it and saw that some sort of event was taken place. Did my room did not have a bathtub and I was located on the sixth floor when I went to reception to inquire about receiving a room with the bathtub, I...
「The service was very good and the staffs were very nice. It was so good that we could use the rooftop pool and jacuzzi of Splendid Hotel just near by. However, seems there was no air-conditioner although I am not sure if it was due to we didn't know how to operate it or not. The big problem was located in bathroom. We have big expectations to take a bath in such a big and beautiful bathroom. However, seems the bathtub stopper was damaged so all the water was flow away. We could only take...
「Overall, the hardware and facilities of the hotel are satisfactory and met my expectations. However, I encountered a couple of service issues that I believe are worth noting.
Firstly, during check-in, the amount quoted by the staff was €300 higher than my confirmed booking rate. It was only after I presented my booking receipt that the correct price was applied. It is disappointing to have to manage such billing discrepancies personally.
Secondly, the service at the front desk was inconsistent....