"Rating: ⭐ (1/5)
I was very disappointed with my check-out experience at Vinpearl Beachfront Nha Trang.
I stood in line for a long time waiting for someone to help me. Not a single staff member acknowledged me or offered assistance. Then, another guest walked up to the counter after me, and the staff immediately helped that person instead — completely ignoring me.
I felt frustrated and disrespected. As a paying guest, I expect fair treatment and basic courtesy. Ignoring someone who has been waiting and helping a newcomer first is unacceptable for a hotel that claims to offer premium service.
Management really needs to train their front desk staff on basic queue etiquette and customer respect. A bad check-out experience can ruin the entire memory of a stay — and that’s exactly what happened here.
Would I come back? No. Not unless things change dramatically."
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