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Reviews of Springhill Suites by Marriott Chambersburg

2.5 out of 5
Springhill Suites by Marriott Chambersburg
451 Gateway Avenue, Chambersburg, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 282 out of 380 reviews" "
Rating 8 - Good. 69 out of 380 reviews" "
Rating 6 - Okay. 18 out of 380 reviews" "
Rating 4 - Poor. 3 out of 380 reviews" "
Rating 2 - Terrible. 8 out of 380 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love SpringHill properties!!! Love the details of the design. Everything is simple clean updated, bathroom is perfect- plenty of towels, hooks in the right places, good lighting, great mirror, shower has the pump toiletries…. Its the best hotel group for travelers!!!
Stayed 1 night in May 2024
Response from FOM on 15 May 2024
Dear Pam,Thank you for taking the time to leave a review. We are so glad to hear you enjoyed your stay and we hope you will visit again!

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check innstaff was very friendly and willing to help accommodate my family.
Stayed 1 night in Apr 2024
Response from FOM on 30 Apr 2024
Dear Melissa,Thank you for taking the time to leave a review. We are so glad to hear that you had a nice stay and that our front desk staff was welcoming. We hope you will visit again should your travels bring you our way!

8/10 Good

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and restaurants close by. Our only complaint was noise from the room above us. It sounded like a gymnasium up there til late in the night.
Stayed 2 nights in Apr 2024
Response from FOM on 25 Apr 2024
Dear Shelia,Thank you for taking the time to leave a review. We sincerely apologize for the disturbance you experienced during your stay. We are happy to hear the rest of your stay was enjoyable and hope you will visit again despite the noise issue.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from FOM on 25 Apr 2024
Dear Kathleen,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a goodnights stay
Stayed 1 night in Apr 2024
Response from FOM on 15 Apr 2024
Dear Rita,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again.

8/10 Good

Rebecca

Stayed 1 night in Mar 2024
Response from FOM on 25 Apr 2024
Dear Rebecca, Thank you for taking the time to leave a review. It's through guests reviews that we are able to see where and how we can improve. Your experience has been shared with the management team. Thank you again for taking the time to leave a review.

10/10 Excellent

Johanna

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from FOM on 8 Apr 2024
Dear Johanna,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Billy, Beckley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fom on 25 Mar 2024
Dear Billy,Thank you for taking a time to leave a review. We are happy you had a goo trip and hope you will visit again!

8/10 Good

Jeffery

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, clean, and quiet.
Stayed 1 night in Mar 2024
Response from FOM on 18 Mar 2024
Dear Jeffery, Thank you for taking the time to leave a review. We are glad you had a relaxing stay and hope you will visit again!

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. My only complaint would be not super family friendly with a door that is kind of see through for the bathroom and no night light for night time.
Stayed 1 night in Feb 2024
Response from FOM on 4 Mar 2024
Dear Brandi,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Easy to check in, walking distance to shops and dining. Highly recommend and will stay again in the future
Stayed 1 night in Feb 2024
Response from FOM on 12 Feb 2024
Dear Tiara,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Tynicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOM on 7 Feb 2024
Dear Tynicia,We are glad you enjoyed your stay and hope you will visit again.

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was new and really well kept only downside was breakfast over at 9 am
Stayed 1 night in Feb 2024
Response from FOM on 7 Feb 2024
Dear Sean, Thank you for taking the time to leave a review. We are glad you have a great stay and hope you will visit again.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Really nice place to stay and close to lots of restaurants and stores. We took advantahe of the bar and their lite meals were just what we needed after a long day of driving. Room was extremely clean. We will stay there again for sure.
Stayed 1 night in Feb 2024
Response from FOM on 7 Feb 2024
Dear Gerald,Thank you for taking the time to leave a review. We are glad you had a pleasant stay and hope you will visit again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on 7 Feb 2024
Dear Mary,Thank you for taking the time to leave a review. Your experience has been shared with the staff as a way of celebrating the great guest service we provided.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet safe and clean. The only thing I see now we have less options with breakfast
Stayed 1 night in Jan 2024
Response from Fom on 7 Feb 2024
Dear Sandra,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again.

10/10 Excellent

Cathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Everyone at this property was welcoming, helpful and pleasant. The room was clean, the breakfast was great. Kids loved the hot chocolate available in the evening. My son wants to come back even when we have no other reason to visit this city again!
Stayed 1 night in Jan 2024
Response from FOM on 7 Feb 2024
Dear Cathleen,Thank you for taking the time to leave a review. We are glad you and your family had such a pleasant stay and hope you will visit again!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from FOM on 7 Feb 2024
Dear Denise,Thank you for leaving a review. We are glad you enjoyed your stay!

10/10 Excellent

Jeremiah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great
Stayed 1 night in Jan 2024
Response from FOM on 7 Feb 2024
Dear Jeremiah,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Friendly staff. Only issue was breakfast time changed on weekend to weekday and we were not told and missed breakfast second day of stay
Stayed 2 nights in Dec 2023
Response from FOM on 7 Feb 2024
Dear Julie,Thank you for taking the time to leave a review. I do apologize that you were not made aware of the breakfast hours. Your feedback has been shared with our staff to insure this does not happen again. Once again thank you for leaving a review and we hope you will visit again!

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful & plenty of room
As soon as we arrived, I could tell by the cleanliness in the lobby to the caring staff that this was going to be so much better than I expected. Our previous hotel stay somewhere else was a nightmare so this was a welcome change. In our room, I never heard any noise throughout the hotel and almost thought it was empty even though it wasn’t. Staff responded to all our needs and were always polite. The room was clean and smelled fresh. Beds and linens were fresh and clean. The suite we got was beautiful and plenty of room for a family of 5. I’ve already decided any time I come here again, this hotel is my first choice.
Stayed 5 nights in Dec 2023
Response from FOM on 7 Feb 2024
Dear Sonia,I'm so happy to hear that you had a great stay. Our staff strive to provide guests with a welcoming and relaxing stay. Thank you for leaving a review and we hope you will visit again!

10/10 Excellent

Tracy

Travelled with family
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from FOM on 7 Feb 2024
Dear Tracy,Thank you for leaving a review. It's through guests reviews that we are able to see where we can improve. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Dana

Stayed 1 night in Dec 2023
Response from FOM on 7 Feb 2024
Dear Dana, Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Dana

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! I always pick this hotel when passing the area..
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
The front desk staff were so friendly and kind
Stayed 1 night in Oct 2023
Response from FOM on 26 Oct 2023
Dear John,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Russell, Massapequa Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel looked as if it were brand new. It may have been. Everything was excellent. Would definitely stay here again.
Response from FOM on 10 Oct 2023
Dear Russell,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Chelcey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet. The room was very comfortable. The beds were comfortable
Stayed 1 night in Sep 2023
Response from FOM on 28 Sept 2023
Dear Chelcey,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk ladies were amazing! So kind , friendly and very engaging.
Stayed 1 night in Sep 2023
Response from FOM on 20 Sept 2023
Dear Lorie,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

6/10 Okay

Linda

Travelled with family
Liked: Staff & service
Stayed here last year and all was EXCELLENT! This year was not so great. The room had a smell when you walked in. The bed pillows also smelled funky. The lights over the bed area and in the closet didn’t work and the bottom of the shower had a lot of mold.
Stayed 2 nights in Aug 2023
Response from FOM on 24 Aug 2023
Dear Linda,Thank you for taking the time to leave a review. I sincerely apologize that we did not meet your expectations. I have notified the housekeeping team so that we can make sure this is an isolated incident. Thank you for bringing this to our attention.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Hotel was very nice. Rooms very modern, clean and comfortable! Staff was helpful. Very good breakfast.
Stayed 1 night in Aug 2023
Response from FOM on 16 Aug 2023
Dear Chris,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from FOM on 10 Aug 2023
Dear valued guest,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Usually love Marriott but disappointed.
Very clean. Front desk excellent. Disappointed at breakfast selection and was told “breakfast was done at 9:00am” however the sign on the wall says 9:30am. Thinking they just do not make more food after 9:00 am on a weekend??! You get what you get?
Stayed 1 night in Aug 2023
Response from FOM on 7 Aug 2023
Dear Anonymous,Thank you for taking the time to leave a review. We sincerely apologize for your experience and your experience has been shared with the management team.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping was very helpful.
Stayed 1 night in Jul 2023
Response from heather on 2 Aug 2023
Thank you for your positive feed back!

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2023
Response from FOM on 7 Aug 2023
Dear Rebecca,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Travis

Stayed 1 night in Jul 2023
Response from FOM on 16 Aug 2023
Dear Travis,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Cynthia

Stayed 1 night in Jun 2023
Response from FOM on 20 Jul 2023
Dear Cynthia,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Great hotel for a fair price
Stayed 1 night in Jul 2023
Response from FOM on 12 Jul 2023
Dear Steve,thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from FOM on 6 Jul 2023
Dear Michelle,Thank you for taking the time to leave a review. we are glad you enjoyed your stay and hope you will visit again!

8/10 Good

Flavio

Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stop by on my way to Georgia.
Stayed 1 night in Apr 2023
Response from heather on 3 Jul 2023
Thank you for your feedback and hope to see you on your next visit!

10/10 Excellent

Chuck

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always love staying in Chambersburg because of all the dining options and convenient location. This is our first time in this Spring Hill Suites. I am impressed with its cleanliness. I take stairs a lot in hotels as you can check their level of cleaning. These stairwells are very clean. The whole hotel feels modern and aesthetically pleasing.
Stayed 1 night in Jun 2023
Response from Heather on 27 Jun 2023
We apprechiat your kind words and are very happy you were pleased with your stay! Hope to have you back soon.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom barn doors were not great. Ours you had to close very slowly for it to stay shut and it did not lock. Someone else got stuck in their bathroom and had to have maintenance come get them out. However, the staff was amazing when this happened. Absolutely amazing. Hooray for good staff!!!!
Stayed 1 night in Jun 2023
Response from Heather on 22 Jun 2023
Thank you for your feed back and kind words for the staff here at Springhill Suites by Marriot in Chambersburg PA. We apologize for any inconvenience, and i am happy we were able to get the issue resolved. We hope to see you again in the future! Have an amazing day!

8/10 Good

Bethany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Met our expectations. No complaints. Nice they had a bar area.
Stayed 1 night in Jun 2023
Response from FOM on 14 Jun 2023
Dear Bethany,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room.
Super nice location and roomy hotel room. The pool is very small and the T.V. is in an odd place but could've easily stayed a few days and been comforable! Appreciated that the hotel had a small continental breakfast.
Stayed 1 night in Jun 2023
Response from FOM on 8 Jun 2023
Dear Cristina, Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from FOM on 7 Jun 2023
Thank you for taking the time to leave a review. It's through guest reviews that we are able to see where we can improve. We hope you choose to stay again!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from FOM on 5 Jun 2023
Thank you for taking the time to leave a review. We are glad you enjoyed your stay!

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept like a baby.
It was pleasant and comfortable… family enjoyed the pool! Quiet and affordable. Will stay again on my next visit.
Stayed 2 nights in May 2023
Response from FOM on 5 Jun 2023
Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again soon!

10/10 Excellent

carmela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was outstanding
Stayed 1 night in May 2023
Response from FOM on 29 May 2023
Dear Carmela,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again soon!

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was smoking right on the patio by thr firepit so you could smell it also i was told 630 to 930 for breakfast and it ended at 9
Stayed 1 night in Apr 2023
Response from FOM on 29 May 2023
Dear Nicole,Thank you for taking the time to leave a review. Its through guests reviews that we are able to see where we can improve. I apologize for how your stay went with us and we will be looking into this. Thank you for bringing these concerns to our attention.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and stabbed was very friendly. No complaints at all about our stay . Would definitely get ready to shut up recommend to a friend and families
Stayed 1 night in Apr 2023
Response from FOM on 29 May 2023
Dear Tracy,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you will visit again!

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is beautiful nice and clean hotel and staff also. I highly recommend I have family in the area and my husband and I use visiting as a mini vacation
Stayed 1 night in Apr 2023
Response from FOM on 29 May 2023
Dear Anita,Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope you visit again soon!