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Reviews of Hilton Club Liberty Place Charleston

3.5 out of 5
Hilton Club Liberty Place Charleston
475 EAST BAY STREET, Charleston, SC

Reviews

9.8

Exceptional

Rating 10 - Excellent. 493 out of 558 reviews" "
Rating 8 - Good. 49 out of 558 reviews" "
Rating 6 - Okay. 9 out of 558 reviews" "
Rating 4 - Poor. 5 out of 558 reviews" "
Rating 2 - Terrible. 2 out of 558 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was impressive, staff was excellent and accommodating. Highly recommend this location without hesitation.
Stayed 3 nights in May 2024
Response from Melissa Front Office Supervisor on 21 May 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Alesia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room very spacious and clean!
Stayed 4 nights in Apr 2024
Response from Andrew Griffin - Club Director on 16 May 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable accommodations and I didn’t have to do the dishes!
Stayed 6 nights in Mar 2024
Response from Andrew Griffin - Club Director on 12 May 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Very high tech
Stayed 4 nights in May 2024
Response from Andrew Griffin - Club Director on 12 May 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Andrew Griffin - Club Director on 12 May 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Dorothy, kinnelon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, modern, spacious rooms. Fully equipped kitchen. Large bathroom and shower. Comfortable king size bed. Friendly, helpful staff. Nice lobby bar. Easy 10 minute walk to all the sights, shops and restaurants. Will definitely stay here again when visiting Charleston!
Stayed 3 nights in Apr 2024
Response from Melissa Front Office Supervisor on 8 May 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Annalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Melissa Front Office Supervisor on 8 May 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

8/10 Good

Vikki

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great room, hotel, service was lacking
Stayed 4 nights in Apr 2024
Response from Sydney, Front Desk Manager on 4 May 2024
Thank you very much for taking time out of your day to give us much valued feedback. Your thoughts have been reviewed for training purposes and we will continue to make adjustments based on your input. Once more, we truly appreciate you bringing these concerns to our attention. We hope to see you again soon. Enjoy your day!

10/10 Excellent

Lynda

Stayed 4 nights in Apr 2024
Response from Andrew Griffin - Club Director on 20 May 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrew Griffin - Club Director on 12 May 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel - immaculate room - close to everything with a short walk - quiet area.
Stayed 2 nights in Apr 2024
Response from Melissa Front Office Supervisor on 30 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create memorable experiences for our guests. We are ecstatic to hear you enjoyed your time in Charleston with us. We hope to see you again real soon, have a wonderful day!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay for our 20th Wedding Anniversary. Great accommodations, clean, and helpful staff.
Stayed 3 nights in Apr 2024
Response from Melissa Front Office Supervisor on 30 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create memorable experiences for our guests. We are ecstatic to hear you enjoyed your time in Charleston with us. We hope to see you again real soon, have a wonderful day!

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back!
Stayed 4 nights in Apr 2024
Response from Melissa Front Office Supervisor on 30 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create memorable experiences for our guests. We are ecstatic to hear you enjoyed your time in Charleston with us. We hope to see you again real soon, have a wonderful day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic suite and bathroom and kitchen facilities. Very clean and new. Easily walkable to wherever you want to go in the historic neighborhoods of downtown Charleston.
Stayed 4 nights in Apr 2024
Response from Andrew Griffin - Club Director on 26 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Melisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 5 nights in Mar 2024
Response from Andrew Griffin - Club Director on 23 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a one bedroom suite with a balcony. Unfortunately, it was raining when we were here. Otherwise, the balcony would’ve been magnificent. The room was well appointed, everything was in immaculate condition, and it had a lot of fun technology extras. My husband is a sucker for a lot of lighting options. There were dimmer switches, and lots of different mood lighting options. I know it’s silly but we thought it was awesome that they were two different types of ice stocked in the freezer. Large cubes perfect for his scotch and, regular ice cubes. The kitchen appliances looked like they’d never been used. Overall, a very enjoyable stay.
Stayed 1 night in Apr 2024
Response from Andrew Griffin - Club Director on 23 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We very excited to see you had a great stay with us. We truly appreciate the kind words regarding our accommodations. We do wish there was more we could do with the weather so you could have enjoyed that beautiful balcony.

10/10 Excellent

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Close to the new museum, the pier and a 15 minute short walk to King street.
Stayed 1 night in Apr 2024
Response from Andrew Griffin - Club Director on 21 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed so much about this property. The room itself was clean, a great size and had high-tech extras. Space for luggage and lots of drawers if you like to unpack. We parked in the garage across the street as it was cheaper than valet. Very easy to walk to some sites and close to drive to others.
Stayed 3 nights in Apr 2024
Response from Andrew Griffin - Club Director on 21 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family, and we truly appreciate your kind words about our property and accommodations. We hope you and your family will be back to see us again soon.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and pleasant. Very helpful about the area.
Stayed 4 nights in Apr 2024
Response from Andrew Griffin - Club Director on 18 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. The entire hotel was pristine. The amenities were way over any other hotel I’ve ever been to. Would absolutely stay here again. Our room was large and beautiful.
Stayed 3 nights in Apr 2024
Response from Andrew Griffin - Club Director on 16 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room amenities are outstanding. Very nearby shopping, sites, and restaurants of note.
Stayed 4 nights in Apr 2024
Response from Andrew Griffin - Club Director on 15 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Shelley

Stayed 3 nights in Apr 2024
Response from Andrew Griffin - Club Director on 3 May 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone at this property was absolutely wonderful. The hotel is beautiful, our room was perfect, and it’s close to everything you want. Bradlee and Quentin were exceptional.
Stayed 3 nights in Apr 2024
Response from Andrew Griffin - Club Director on 10 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful place to stay. Staff very friendly and room was very clean.
Stayed 4 nights in Mar 2024
Response from Andrew Griffin - Club Director on 10 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Hilton Club Liberty Place. The room exceeded our expectations, had everything we needed and more. Would recommend and come back again.
Response from Andrew Griffin - Club Director on 10 Apr 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best bathroom and hotel ever❤️
Stayed 1 night in Apr 2024
Response from Bradlee on 6 Apr 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

Haley, Kokomo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very updated property, beautiful rooms, safe area.
Stayed 3 nights in Mar 2024
Response from Bradlee on 6 Apr 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and wonderful staff! We felt welcomed and taken care of throughout our stay. I would highly recommend and hope to stay here again in the future.
Stayed 3 nights in Mar 2024
Response from Bradlee on 29 Mar 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

Meloney, Glenside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 had a beautiful stay in a 1Br King Plus. It just made me love Hilton properties, and I can’t wait to come back.
Stayed 3 nights in Mar 2024
Response from Bradlee on 29 Mar 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property with all of the possible amenities in a room that is your domain while on vacation. Great kitchen facilities, bath facilities and spacious rooms.
Stayed 5 nights in Mar 2024
Response from Bradlee on 29 Mar 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bradlee on 26 Mar 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Bradlee on 25 Mar 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Bradlee on 23 Mar 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Bradlee on 17 Mar 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sydney, Front Desk Manager on 10 Mar 2024
Thank you so much for leaving your review. We are thrilled to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay!
Stayed 4 nights in Feb 2024
Response from Sydney, Front Desk Manager on 10 Mar 2024
Thank you so much for taking the time to leave your feedback. We are so happy to hear you enjoyed the property. We hope to see you again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom unit was huge, and clean. The hotel location was within walking distance of everything downtown.
Stayed 5 nights in Feb 2024
Response from Sydney, Front Desk Manager on 10 Mar 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Ken, Point Pleasant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and building, walking distance to the marketplace and waterfront. Will definitely stay here again
Stayed 2 nights in Feb 2024
Response from Sydney, Front Desk Manager on 10 Mar 2024
Thank you so much for your feedback regarding your stay with us. We are so pleased to hear you enjoyed your stay with us. We appreciate your time in submitting your review. We hope to see you again soon!

10/10 Excellent

Tiera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I ever been to up to date appliances felt very comfortable the bed and pillows was heaven
Stayed 1 night in Feb 2024
Response from Sydney, Front Desk Manager on 10 Mar 2024
Thank you so much for your feedback. The team is so happy to hear you enjoyed your stay and the property. We appreciate you choosing to stay with us, and we hope to see you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful luxury property. We had a huge king suite, 1bdrm, with stunning g kitchen. Stay here!!!
Stayed 5 nights in Feb 2024
Response from Sydney, Front Desk Manager on 10 Mar 2024
Thank you so much for your feedback regarding your stay with us. We are so pleased to hear you enjoyed your stay with us. We appreciate your time in submitting your review. We hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sydney, Front Desk Manager on 10 Mar 2024
Thank you so much for taking the time to leave your review, we truly appreciate it. Come back and see us again soon!

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean hotel with a great and helpful staff. I would definitely stay here again!
Stayed 2 nights in Feb 2024
Response from Sydney, Front Desk Manager on 10 Mar 2024
Thank you so much for your feedback regarding your stay with us. We are so pleased to hear you enjoyed your stay with us. We appreciate your time in submitting your review. We hope to see you again soon!

10/10 Excellent

Lou

Travelled with partner
Great
Stayed 3 nights in Feb 2024
Response from Sydney, Front Desk Manager on 10 Mar 2024
Thank you so much for your feedback regarding your stay with us. We are so pleased to hear you enjoyed your stay with us. We appreciate your time in submitting your review. We hope to see you again soon!

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations. If you didnt know it was a hotel you would think you were in someone's higher end apartment. The hotel is very close to King street as well as the market. The Gaillard Center parking garage is right across the street and only charges $18.00 per 24 hours and is a much better deal than the $40 the hotel charges for theirs. I highly recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Sydney, Front Desk Manager on 10 Mar 2024
Thank you very much for taking time out of your day to give us much valued feedback. We truly strive to create the best experience for you and your family. We are glad you chose to stay with us and hope to see you again real soon. Enjoy your day!

10/10 Excellent

Willia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pro & Cons: Pros: Beautiful property, with luxurious hotel suites that offer a full kitchen with high end appliances, coffee machine, and lots of storage space. Bathroom: Luxurious bathroom, large walk-in rain head shower, heated towel rack & heated toilet seat. Location: The property is within walking distance to both Meeting and King Street, with many restaurant & bars. Cons: (No public parking)Parking is Valet only, costing a flat $45.00 per day, in addition to tipping the valet guys. Even after providing a decent tip to the valet guys, We received an automated text message which stated: " Your valet is hustling for your car, make sure you tip". Cons: Below our balcony was a beautiful memorial water fall fountain. The fountain was dry without water, had lights that continuously blinked red and green. It would have been nice to actually hear the relaxing sounds of the waterfall. Overall: Beautiful property, Tina at front desk was awesome. Bartenders were awesome!
Stayed 2 nights in Jan 2024
Response from Sydney, Front Desk Manager on 10 Mar 2024
Thank you very much for taking time out of your day to give us much valued feedback. Your thoughts have been reviewed for training purposes and we will continue to make adjustments based on your input. Once more, we truly appreciate you bringing these concerns to our attention. We hope to see you again soon. Enjoy your day!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Service, accommodation were very comfortable
Stayed 4 nights in Jan 2024
Response from Bradlee on 12 Mar 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

Renee, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional property. Exquisitely designed and maintained. The young man cleaning the floors had a smile on his face & looked up to say hello. . Everyone was super friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Bradlee on 12 Mar 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

KEITH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very up scale modern and comfortable
Stayed 2 nights in Jan 2024
Response from Bradlee on 12 Mar 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

Terry, JOPLIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal property! Everything you need including many things you didn't know you wanted. The bidet seat was over and above! Perfect location to walk to everything in the historic district.
Stayed 4 nights in Jan 2024
Response from Bradlee on 12 Mar 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.