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Reviews of Fairfield Inn & Suites by Marriott Chattanooga

2.5 out of 5
Fairfield Inn & Suites by Marriott Chattanooga
2345 Shallowford Village Drive, Chattanooga, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1007 reviews" "
Rating 8 - Good. 233 out of 1007 reviews" "
Rating 6 - Okay. 56 out of 1007 reviews" "
Rating 4 - Poor. 34 out of 1007 reviews" "
Rating 2 - Terrible. 20 out of 1007 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Musa Surve on 3 May 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Bed is pretty hard. I liked that they actually do service the room when you ask. It would be so much nicer if they would realize they are a hotel and do it without being asked. The only strange thing is that the older guy breakfast attendant starts putting away the food about 10 minutes before breakfast ends. So we saw people on the days we were there who were not too happy about that. Someone who shows up 1 minute before the end time should still find everything there or else make the end time 8:50 instead of 9am.
Stayed 6 nights in Apr 2024
Response from Musa Surve on 1 May 2024
Greetings for the day, Thank you for the feedback as we really appreciate it. We have already addressed the issue and coached our servers. We aim to provide the best of hospitality and your experience was below our standards. When you are in area again, please do give us a chance to provide you with the hospitality. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Holly, Boise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility.. Neighboring hotel had a party going on in the parking lot that made it hard to sleep.
Stayed 1 night in Apr 2024
Response from Musa Surve on 29 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Arceli

Stayed 1 night in Apr 2024
Response from Musa Surve on 23 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

michael burnett

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice well managed property. Would det stay there again.
Stayed 1 night in Apr 2024
Response from Musa Surve on 19 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great
Stayed 1 night in Apr 2024
Response from Musa Surve on 19 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons: Furniture in room was old, fabric on bed skirt and other furniture had wholes, mattress was ok but springs made loud noises. Pros: staff is nice, breakfast is ok, and room was really clean (priority for me)
Response from Musa Surve on 18 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the feedback as we really appreciate it. We will share the feedback with the team to help us provide better customer service. Please do come and visit us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Musa Surve on 16 Apr 2024
Greetings for the day, Thank you for the time and the feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Christopher, Monash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Musa Surve on 15 Apr 2024
Greetings for the day, Thank you for the time and feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Musa Surve on 13 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff was amazing. From check in to to check out, it was a smooth process. Everyone was so nice and friendly.
Stayed 3 nights in Mar 2024
Response from Musa Surve on 6 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Elvio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, good free breakfast, great breakfast area
Stayed 1 night in Apr 2024
Response from Musa Surve on 2 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Musa Surve on 3 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly efficient welcoming check in. Nice linens. All clean. Great location near highway and restaurants
Stayed 1 night in Mar 2024
Response from Musa Surve on 2 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Douglas, Forest Lake

Liked: Cleanliness, staff & service, property conditions & facilities
New facility. Very clean. Small bathroom.
Stayed 1 night in Mar 2024
Response from Musa Surve on 31 Mar 2024
Greetings for the day, Thank you so much for the time and the review, we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

6/10 Okay

Jessica

Travelled with partner
Our room was by elevators and very loud. Bed was comfortable.
Stayed 1 night in Mar 2024
Response from Musa Surve on 31 Mar 2024
Greetings for the day, Thank you so much for the time and the review, we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

6/10 Okay

Fredrick

Travelled with family
Disliked: Staff & service
The property was in a very busy, noisy area. Our room was nice, and the bed was comfortable- but it was hard to get to sleep with all of the noise. The front desk people, on both shifts- were not real friendly, helpful or hospitable. The breakfast host was great, as was the breakfast. I guess you need to choose what is important to you, and decide….
Stayed 1 night in Mar 2024
Response from Musa Surve on 2 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review. We are really sorry that you had such an experience. We will certainly investigate for the duration of you stay and coach our team accordingly. Please do give us an another chance to provide you with the best of hospitality. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Musa Surve on 29 Mar 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Therese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, staff was very friendly!
Stayed 1 night in Mar 2024
Response from Musa Surve on 27 Mar 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

8/10 Good

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Musa Surve on 27 Mar 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

8/10 Good

Antonio

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a pleasantly stay
Stayed 1 night in Mar 2024
Response from Musa Surve on 27 Mar 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly employees
Stayed 1 night in Mar 2024
Response from Musa Surve on 2 Apr 2024
Greetings for the day, Thank you for taking the time and giving us the review as we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Mar 2024
Response from Musa Surve on 21 Mar 2024
Greetings for the day, Thank you for the time and review as we really appreciate it. We aim to provide the best of hospitality and will keep working towards to make the most comfortable stay possible. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
‘
Stayed 1 night in Mar 2024
Response from Musa Surve on 18 Mar 2024
Greetings for the day, Thank you for the time and the review we really appreciate it. Providing the best of hospitality is our true aim. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Rick

Liked: Cleanliness, property conditions & facilities
A nice stay over all. The free breakfast was not as good as most. Not a lot of selection, mostly breads and cereal.
Stayed 1 night in Mar 2024
Response from Musa Surve on 17 Mar 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is everything as listed and promised clean friendly staff up to date very comfortable beds,But not in the best of location.
Stayed 1 night in Mar 2024
Response from Musa Surve on 17 Mar 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Dale W

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Clean and comfortable room. Good breakfast.
Stayed 1 night in Mar 2024
Response from Musa Surve on 17 Mar 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Manbir

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Musa Surve on 17 Mar 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

John, Waterford

Stayed 1 night in Mar 2024
Response from Musa Surve on 27 Mar 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean and staff were very friendly. There is a lot of garbage/litter in neighborhood around the hotel (not on hotel grounds)
Stayed 1 night in Mar 2024
Response from Musa Surve on 4 Mar 2024
Greetings for the day, Thank you for taking the time to give us the review as we really appreciate you. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Musa Surve on 21 Mar 2024
Greetings for the day, Thank you for the time and review as we really appreciate it. We aim to provide the best of hospitality and will keep working towards to make the most comfortable stay possible. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Musa Surve on 4 Mar 2024
Greetings for the day, Thank you for taking the time to give us a review as we really appreciate you. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

4/10 Poor

Daniella

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionists were very nice! But the hotel smelled like cigarettes, the bathtub had hair and stains on it, so it wasn’t clean. The breakfast buffet layout is not nice, you have to go all around the place to get what you need.
Stayed 1 night in Feb 2024
Response from Musa Surve on 22 Feb 2024
Greetings for the day, Thank you for taking the time and sharing the feedback with us as we really appreciate it. We will inform the Housekeeping Manager to investigate on the subject for better upcoming accommodation. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Joyce

Travelled with partner
Liked: Amenities
Nice clean room, but bathroom was VERY small.
Stayed 1 night in Feb 2024
Response from Musa Surve on 22 Feb 2024
Greetings for the day, Thank you for taking the time and sharing the feedback with us, we really appreciate it. Please do come stay us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and comfortable.
Stayed 1 night in Feb 2024
Response from Musa Surve on 7 Feb 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

6/10 Okay

Raymond

Travelled with partner
Liked: Staff & service
There were homeless folks living around the hotel.
Stayed 1 night in Jan 2024
Response from Musa Surve on 7 Feb 2024
Greetings for the day, Thank you for your time and sharing the experience with us, we as a team really appreciate it. We will forward the comment with the leadership team for further investigation to rectify the situation. Please do come stay with us again. Thanks-Musa Surve.

10/10 Excellent

Julia, Rosemount

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Very clean and updated room. Very comfortable bed with nice linens. Friendly welcome!
Stayed 1 night in Feb 2024
Response from Musa Surve on 7 Feb 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

10/10 Excellent

ilya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Musa SUrve on 7 Feb 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

8/10 Good

AMI

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place. It says it’s pet friendly. While it is allowed. There is a $75 NON Refundable pet fee. So on top of $100 plus for the night you have to pay $75 to allow your pet to stay with you. That’s crazy.
Stayed 1 night in Dec 2023
Response from Musa Surve on 7 Feb 2024
Greetings for the day, Thank you for your time and sharing the experience with us, we are utterly sorry for the experience you had regarding the pet fee policy. We have the information disclosed on the hotel website regarding the policy as regardless we charge the lowest pet fee in the East Ridge East Hotels. We are truly sorry for the miscommunication might have occurred but we believe you will give us another chance to provide you with the best of the hospitality next time you are in town. Thanks-Musa Surve.

10/10 Excellent

Rick, Elizabethton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice for the rate I paid. My room was clean, the bed linens were high grade and there were lots of towels in the bathroom. The shower was strong and hot. I loved that they had chocolate milk in small cartons at the breakfast.
Stayed 1 night in Jan 2024
Response from Musa Surve on 29 Jan 2024
Greetings for the day, Thank you for the feedback, we really appreciate it. Please do come stay us again. Thanks-Musa Surve.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Musa Surve on 21 Mar 2024
Greetings for the day, Thank you for the time and review as we really appreciate it. We aim to provide the best of hospitality and will keep working towards to make the most comfortable stay possible. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Julia, Woodstock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as travelling along I75.
Stayed 1 night in Jan 2024
Response from Musa Surve on 29 Jan 2024
Greetings for the day, Thank you for the feedback, we really appreciate it. Please do come stay us again. Thanks-Musa Surve.

8/10 Good

Wendi, Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the hotel were all very helpful and exceptionally friendly.
Stayed 5 nights in Jan 2024
Response from Musa Surve on 26 Jan 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Musa Surve on 26 Jan 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Kara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Musa Surve on 26 Jan 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

House

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Musa Surve on 26 Jan 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Marybeth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean
Pet friendly although they charge $75 where all others charge $25. Clean
Stayed 1 night in Jan 2024
Response from Musa Surve on 26 Jan 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Sharlonne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Business Stay
My stay here was good. i could tell it is a remodeled hotel bit the room furmire was worn and needed refreshing however they were very clean. The desk attendees were polite amd pleasant.
Stayed 1 night in Jan 2024
Response from Musa Surve on 26 Jan 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Aimee, Sun Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Musa Surve on 26 Jan 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Kathy, kemptville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all amenities at Hamilton Center.
Stayed 1 night in Jan 2024
Response from Musa Surve on 26 Jan 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.