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Reviews of The Crash Pad - An Uncommon Hostel

2 out of 5
The Crash Pad - An Uncommon Hostel
29 Johnson Street, Chattanooga, TN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 87 out of 102 reviews" "
Rating 8 - Good. 11 out of 102 reviews" "
Rating 6 - Okay. 1 out of 102 reviews" "
Rating 4 - Poor. 2 out of 102 reviews" "
Rating 2 - Terrible. 1 out of 102 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

4/10 Poor

Gary

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst overnight stay ever.
I have no idea how this place has such high ratings. Although initially the check in clerk was kind and somewhat helpful, my stay at this hostel was disgustingly bad. I opted for a private room which was actually not even close to what the misleading ad boasted. It was very hot with no thermostat to adjust the temperature and it was also very dirty. The entire place smelled like the combination of a filthy college dorm room and a musty locker room. It was rather disgusting. I booked the room to get a good nights sleep and got none at all due to the combination of several disheartening matters. First of all, as I stated, the room was very hot with no thermostat. Then there was the continual noise from an entry/exit door next to my room which had a loud clanking lock mechanism that sounded off constantly throughout the night as people went in and out. The room was not sound proof at all. Worst of all, after lying on the bed for a while I began to feel itchy bites from something (bed bugs maybe?) all over my body. After a full sleepless night of this ridiculousness, around 6am I eagerly rushed take a shower to wash off whatever was biting me in my bed and in less than five minutes the shower water was ice cold. I sincerely do not care to write such a critical review but the truth is that this place was terribly misrepresented online and it was so bad that I honestly would have been happier to have slept outside in a tent at a local campground.
Stayed 1 night in Jun 2023
Response from Manager on 29 Jun 2023
Hello Gary,We are very sorry you had an unsatisfactory stay with us. I just checked the room, bed frame, and mattress and saw no evidence of bed bugs (would see blood spots and droppings if they were present).The air conditioning is always set at 68 degrees for the downstairs and the control for that is just outside of the room you stayed in, above the door handle, and always unlocked for guests to adjust if for some reason it was too warm.The showers run on a tankless hot water system, as stated on the signs in all the bathrooms the first person to use the showers just has to run some water for a few minutes from the faucets before the tankless system kicks in to provide endless hot water.As for the noise, with any Hostel, we utilize compact shared accommodations so we also provide ear plugs and personal fans to drown out the noises of Hostel life. Our entire Hostel is professionally cleaned and sanitized daily by a hired cleaning crew. Very sorry if we missed the mark that day, could you provide more details as to what we missed cleaning wise so we can address the issue in the future?Again very sorry the stay was not what you expected and thanks for the feedback.-The Crash Pad Team

10/10 Excellent

Sara

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Chattanooga's action area
Great location, facilities, and free complimentary stuff they offer such as Coffee, and earplugs to sleep. The beds are clean and comfortable, shared bathrooms are clean. The only missing thing with this hostel is free parking, but there are plenty of options nearby to park, of course, you need to pay for it - I spent between 4 pm on the arrival day to the next day around 11 AM $30.
Stayed 1 night in May 2023

10/10 Excellent

Mark, Schofield Barracks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service
It was ok for the price.
Stayed 2 nights in May 2023

10/10 Excellent

Jessica-Pearl

Stayed 1 night in Apr 2023

10/10 Excellent

Triana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this hostel! It’s nice and clean and the staff is really friendly and helpful ! I’ve stayed here a few times since the 1st time. As a solo female traveler I would say 10/10 recommend!
Stayed 2 nights in Jan 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight crash
Traveling with a family of five this couldn’t have been more perfect. Great location with excellent restaurants within a short walk and room set-up was perfect for our group.
Stayed 1 night in Dec 2022

10/10 Excellent

Henri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, Elegant, Awesome
Overall really awesome place. The building is just a few years old and has a modern, simple and elegant design to it that I liked. Service was good, though bear in mind they leave at 9pm. It was a little hard to find at first. It's behind the Flying Squirrel restaurant. You want the gravel driveway off Passenger St.
Stayed 1 night in Nov 2022

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host Elliott was absolutely delightful to talk with and learn about hiking the local trails. Really a good local find.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Home away from home comfort
CrashPad felt like home away from home. Simple but bright and airy, great location next to Flying Squirrel also owned by CrashPad. We would have loved to use the Fire ring outdoor area but we’re in town for a race with limited time. Somehow concrete floors seem so much cleaner than carpet… there was some stray crumbs and confetti from prior guests but minimal. We like the LEED certified simplicity and design - bathroom could use a new coate of paint but not a big deal. Thank you for the fun and unique stay, a welcomed concept which made our Chattanooga experience much better than prior visits to this town.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good time!
Came to the Crash Pad for a climbing competition and was not disappointed! The place is very clean and the staff are very friendly
Stayed 1 night in Oct 2022

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, no free breakfast
The location was perfect, it was very clean, bed was comfortable. But, they no longer offer free breakfast or a manager’s reception.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Ana Carolina

Liked: Cleanliness, amenities, property conditions & facilities
The place is awesome. Hard time to do check in. They are never around there.
Stayed 1 night in Sep 2022

10/10 Excellent

Marilyn

Stayed 1 night in Aug 2022

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean.
Stayed 1 night in Jul 2022

10/10 Excellent

CRAIG

Stayed 3 nights in Jul 2022

10/10 Excellent

Vismadeb

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, great location. Definitely recommend.
Stayed 2 nights in Jun 2022

10/10 Excellent

Kien

Stayed 1 night in Jun 2022

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hostel I have ever stayed at. I had one of the bunk beds but had loads of space plus the curtains if I wanted privacy. (I felt likeI was staying on an overnight train!) The common areas, both inside and outside, were really nice. As far as the location -- it couldn't have been better. There were restaurants and bars right there. And, if I wanted to head into town, it was easily walkable or I rented a bike. I will stay there again for sure!
Stayed 4 nights in Jun 2022

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at this property and it was my first stay at a hostel. The Crash Pad offers bunk style beds and private room options. It’s located in a great area with lots of great restaurants in walking distance. I would definitely stay here again.
Stayed 1 night in Jun 2022

10/10 Excellent

Mariann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms clean. Bed comfy. Outdoor patio nice for socializing.
Stayed 1 night in May 2022

10/10 Excellent

Kindell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to crash for the weekend!
This place is definitely one of a kind! It was my first hostel experience and I enjoyed it even though I was reluctant when booking. I needed an affordable and safe place to stay and this was exactly what I needed. I loved having dinner next door at the Flying Squirrel and the surrounding area is absolutely amazing. It’s a fantastic location! Which consequently makes parking a bit of a headache, but it’s worth it. I had to park in a nearby parking garage the first night, but got a free spot behind the building the second night. Comfortable, clean, and love how eco-friendly it is! Definitely recommend!
Stayed 2 nights in May 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Taylor

Stayed 1 night in Mar 2022

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crashpad was very nice. My only complaint is, my room was hot. Other than that, it's a great place. I'd stay again.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive experience
Wife and I were in town for one night to see son and his family. Crash Pad was close by and perfect for us. Good accommodation. Will stay at the "Pad" during my next stay in Chattanooga. Good job!
Stayed 1 night in Dec 2021

10/10 Excellent

Marnnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
The Crash Pad was my first hostel experience ever - and I loved it! From the moment of checking in, I felt comfortable and welcomed. The bunks are very comfortable & the curtains provide nice privacy. The bathrooms are super clean. Each guest I encountered was pleasant & nice to talk with and had respect for others. Unlike at a hotel environment, at The Crash Pad, it felt relaxing and normal just to chat with others as if it’d been planned we were all there together. Not once did I feel unsafe about staying there on my own. It’s a very secure building and the bunk quarters are secure as well. The staff is extremely kind, helpful and friendly with excellent customer service! (A+ for sure! I teach in a high school & this was very appreciated!😃) They have a lot of information available on things to do in the area and if you can’t find it, just ask. My only regret - I didn’t notice the hats for purchase earlier! I saw them on my last night as I headed out for a wedding dinner & thought I’d return early enough to purchase. My loss! ***You honestly can’t go wrong choosing to stay at The Crash Pad!
Stayed 2 nights in Nov 2021

10/10 Excellent

Jason

Stayed 1 night in Oct 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

2/10 Terrible

Eva

Stayed 1 night in Sep 2021

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in a hostel, probably not the last.
Fantastic location, little funky figuring out the doors and parking and foyer and etc, but a good experience overall. The showers ran out of hot water and maybe it was just cooties, but they seemed dirty. Nothing serious. As I said, overall, it was a good experience.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cute hostel! We loved our stay here! The located was great, close to many dinings and shops. The staff was helpful and welcoming. Our room was very clean, the beddings are comfy. Only thing worth to mention is that the room was not very sound proof, we can hear our next door neighbor talking and walking. Other than that, it was great!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient to everything.
Stayed 1 night in Jul 2021

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hostel Stay
Friendly staff and very clean and quiet. Better than most hotels!
Common Area
Computer Area
Front of Hostel
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Crash Pad is in a fabulous location — several great restaurants within walking distance. For lower budget travel, the Crash Pad is a great option.
Stayed 1 night in Jun 2021

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Chattanooga
I stay here often whether I'm just passing through or spending a few days. The beds are very comfortable and private for a hostel. Free storage and locks. Very secure. Walking distance to food, drinks, and things to do. Free parking. There are larger private rooms available for couples or families. The onsite, outside grilling area and fire pit is amazing.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is really a hostel, with hallway baths and everything. However it is advertised as such so that should not be a surprise. It was very quiet and very clean. The mattresses were comfortable. But if you need amenities this is not the place to go. My only real complaint was there was no staff on site in the morning when we were leaving to assist if we needed anything. We wanted to purchase a couple of things and couldn’t. And having access to some coffee would have been a plus.
Stayed 1 night in Jun 2021

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Location is awesome! We walked everywhere and enjoyed the city!
Stayed 1 night in Jun 2021

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Cool place to stay in a great location in Chattanooga. Free parking in the small gravel lot behind the Flying Squirrel restaurant. Cool outdoor space too. Took one hot shower and one cold one. Second one started out hot and just gave up on me halfway through. Not sure what that was about, as they have a tankless water heater, but no big deal. I’ll stay there again for sure.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient.
Stayed 1 night in Apr 2021

10/10 Excellent

Jentry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun stay!
Great place to stay! It’s very clean and in a great location.
Stayed 1 night in Apr 2021

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular experience!
The Crash Pad was a wonderful surprise. We booked it after reading the reviews and seeing it was a hostel! We have never stayed at a hostel and felt like trying something new, an adventure. This place was so hospitable in every way. We stayed in the Super Queen room which is a private room. We loved it. The room was spectacularly clean! We had a loft and and a queen bed, plus a sink. We loved the gas lit fireplace outside. The Flying Squirrel gives guest a %20 discount, too (make a reservation for NO wait and delicious food)! We will stay here again. Great, walkable location.
Hallway
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not used to sharing living space no privacy, showers even tolietries could not get used tp that
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful stay in a wonderful neighborhood. Stayed in a private room and felt at home.
Stayed 2 nights in Nov 2020

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Chattanooga digs
I was in Chattanooga with a trail running camp and it was an awesome place to Crash. Sat by the fire a couple of nights. Some great eateries close by. I enjoyed my first ever hostel stay.
Stayed 3 nights in Oct 2020