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Reviews of Holiday Villa Beach Resort & Spa Cherating

3.5 out of 5
Holiday Villa Beach Resort & Spa Cherating
Lot 1303, Mukim Sungai Karang, Cherating, Pahang

Reviews

6.8
Rating 10 - Excellent. 13 out of 108 reviews" "
Rating 8 - Good. 45 out of 108 reviews" "
Rating 6 - Okay. 27 out of 108 reviews" "
Rating 4 - Poor. 18 out of 108 reviews" "
Rating 2 - Terrible. 5 out of 108 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

zul

Business traveller
Disliked: Staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Not really value for money - food standard disappointing
Stayed 2 nights in Apr 2022

8/10 Good

Mawarni

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2020

8/10 Good

Junaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent!
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

ahmad arobi

Travelled with family
Liked: Staff & service
Not up to my expectations..the room is not so clean..should have aircond at living area as the weather is hot nowadays
Stayed 1 night in Jul 2020

10/10 Excellent

Izzuddin, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is next to the beach. Resort current undergoing renovation on the pool side.
Stayed 1 night in Jun 2020

6/10 Okay

Muhd Fariq Irrfan Selva

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not really a 4star resort....will not recommend it
Disappointed with the Villa condition.....not worth the money. Need serious cleaning and maintenance
Stayed 2 nights in Jun 2020

4/10 Poor

Adrien

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

SherryAlHabsyi

Travelled with family
Liked: Staff & service
This property is not so user friendly for disable people. I have booked a family suite room unfortunately it is not suitable for disable people so i need to upgrade the room to Villa which cost me almost 40% more. The resort was really rundown i dont feel it is worth it for the cost i have paid. The good thing about this resort is that we have a private beach and only less than 5 minutes walk to the clean beach...except need to be careful with Jellyfish...and thanks to the staff who provided a kind help to my dad who is on wheelchair and thanks to Dhiana for organizing a surprise decoration in the room for my mom.
Stayed 1 night in Feb 2020
Response from G.Sivaram on 10 Mar 2020
Thank you for choosing Holiday Villa Beach Resort & Spa Cherating. We greatly appreciate on your comments with regards to your recent stay with us. We would like to thank you for your kind words about our beach and service rendered by our staff. We have noted on the property not user friendly and our family suite does not suits for disable person, our sincere apologies for all the inconvenience caused. We also noted on the rundown resort, rest assured enhancement work and upgrading of the resort is currently undergoing in order to ensure that room and facilities is up to our guests expectations. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to all our guest. We hope to look forward to welcome you and family in the near future. Warm Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near beach and nice location
Stayed 1 night in Feb 2020
Response from G.Sivaram on 3 Mar 2020
Thank you for choosing your stay with Holiday Villa Beach Resort & Spa Cherating. We greatly appreciate for your feedback on the location and near beach. Our main priority is to be able to offer a very well-maintained comfortable atmosphere to all our guest. We hope to look forward to welcome you back in near future. Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We surveyed the room types and checked in garden villa immediately via Expedia booking.
Stayed 1 night in Jan 2020
Response from G.Sivaram on 3 Mar 2020
Thank you for choosing Holiday Villa Beach Resort & Spa Cherating. We greatly appreciate your kind feedback with regards to your recent stay with us. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to all our guest We hope to look forward to welcome you back in near future. Regards,

4/10 Poor

Sherry, KL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction so the view is not so good. The management shud think of refurbish the hotel.. it’s run down.
Stayed 1 night in Jan 2020
Response from G.Sivaram on 3 Mar 2020
Thank you for choosing Holiday Villa Beach Resort & Spa Cherating. We greatly appreciate your kind feedback with regards on the room view and run down hotel. It's a pleasure to announce that the resort will soon undergo refurbishment work in staggered. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to all our guest. Our sincere apologies for all the inconvenience caused and we hope to look forward to welcome you back in the near future. Regards,

10/10 Excellent

Zulkarnain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything. From Villa to food and pool. Everything awesome. Gonna repeat next time..
Stayed 1 night in Jan 2020
Response from G.Sivaram on 3 Mar 2020
Thank You for choosing Holiday Villa Beach Resort & Spa Cherating. It was delightful to know of your pleasant experience during your stay with us. Your positive comments will indeed motivate us to try harder to exceed our guest expectation. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to all our guest We hope to look forward to welcome you back in the near future. Regards,

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the pool,very clean. Nice beach view. Will come again.
Stayed 1 night in Nov 2019
Response from G.Sivaram on 12 Jan 2020
Thank You for choosing Holiday Villa Beach Resort & Spa Cherating. We greatly appreciate your kind comments during your stay with us. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to all our guest. We hope to look forward to welcoming back in near future. Best Regards,

8/10 Good

Arman

Stayed 1 night in Nov 2019

10/10 Excellent

irwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Irma Intan Ezliena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay and staff.
It was a amazing stayed in Holiday Villa Cherating. Even so we have arrived early but the Receptionist allowed us to check in once the Villa is available. We should thanks to one of very kind and helpful staff, En Ramli. Definitely will come again.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Don't neglect front customer for a phone call
During check in there's a phone call, disrupt my check in process and was on phone for a good 3 to 4 mins. Great location though.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
The beach.. is marvelous
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

6/10 Okay

Rafiza, Alor Setar Malaysia

Travelled with family
Liked: Cleanliness, staff & service
The landscaping not well maintain. My son's was bite by the centipede while dinner at their restaurant. The centipide was dropped from the ceiling and bite my son's neck. No mineral water provided in the room. However i would like to thank you for fullfill my request by decorating my room with flowers and baloon for my wedding anniversary. I hope the management will maintain the hotel well. Dont let the hotel die. Dilapidated. Needs new set of painting and maintenance of landscaping.
Stayed 1 night in Mar 2019

10/10 Excellent

Abd khadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner by the beach
The place is nice. My room facing swimming pool and nearby to private beach. Food is nice. Dont have to eat outside. Dinner by the beach with delicious cuisine. Swimming pool is huge and clean and not too deep for children to swim. Room rate doesnt include breakfast buffet so extra cost to spent. You can order from room and delivery is provided. Paint of the building looks old should be repainted to preserve the looks.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The water supply on the toilet in a very bad. Please more understanding the water pressure supply to the room for Choice the better and suitable water shower the room
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Room comfort
Stayed 1 night in Jul 2018

8/10 Good

Qurratu Aisya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay!
Cherating was AMAZING. Stayed 2 nights here & we truly enjoyed ourselves. We were warmly welcomed upon arriving. Checking in was very swift. Staffs were friendly & smiling. We were brought to our "villa" & our son loved the space as he could run around (after shifting some furnitures). However we didn't like how the tv was located. It was facing the mini sofa & not the bed. So we couldn't lay on the bed to watch tv unlike other hotels. So boring. Perhaps the resort can consider relocating the tv position. The pool was good. We truly love the clean & beautiful beach! Our aircon was not cold & the toilet flush could not be used. After giving feedback, the maintenance team acted immediately on it. Thank you for the fast response! Everything in the resort was good except for the landscapes. Definitely need immediate attention to the plants & flowers. It will definitely change the resort feel.

4/10 Poor

Juliana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yazid

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is old and not worth for the price.
There is nothing much to do around that area, hotel is old and not dirty, you don't feel the price you paid is wort it.
Stayed 2 nights in Jul 2017

8/10 Good

As

Liked: Cleanliness, staff & service, room comfort
''ENJOYBLE''
Always enjoyed our trips to Cherating, Pahang. Booked a Superior room online with Expedia with good rates. Suprised but happily accepted the Deluxe room upgrade. The hotel not so busy probably due to the Ramadan fasting month. We did enjoy the Buffet Buka Puasa since having friends over. Sahur meals was ample as we requested for room service. Did not use the swimming pool though which was well kept and clean.
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice maintained resort
It has been a while since our last trip to Cherating Pahang. The journey from Kuala Lumpur was smooth with clear road signs. Pantai Cherating has retained its charm and the beach kept quite clean. We had booked a Superior room but was upgraded to a Deluxe room. Thank you Miss Diana and Miss Shima for the kind gesture. We were shown the renovated Garden Villas which are modern and comfortable. Would say it is a popular choice with many guest seen enjoying the swimming pool. Will surely consider choosing the Garden Villa on our next visit. Thank you again to all staff for making our stay pleasant.
beach
room at pool front
nice garden

6/10 Okay

Chee Yong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bad hotel for family holidays
Terrible experience when you can hear next door clearly through the non-sound proof door in between rooms. Making this experience worst would be shower with less pressure and TV with lousy channels. Also felt very frustrated when other guests keep smoking at swimming area and no action taken by the hotel.

4/10 Poor

Sam, MY

Disliked: Cleanliness, property conditions & facilities
Old hotel need refurbishment especially for the rooms, the guest facilities etc

8/10 Good

Angeline

Liked: Cleanliness, staff & service, room comfort

8/10 Good

AL JEFRI, Desa Puteri

Just Nice
comfortable

8/10 Good

faizah, Kajang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and good customer service..helpful to change the room within 30 minutes. Good job!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Nurul Ain, Bangi

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is leaking especially when it is heavy rain.

4/10 Poor

tze keong, Klang

Disliked: Cleanliness, property conditions & facilities, room comfort
Took a garden villa at very last minute booking. The pictures are very promising and clean but the actual room are not the exact you get. Old sofa, old bed, old toilet with stains and you see ants crawling in the room everywhere. Breakfast was ok, and the environment was good, near to beach and you hear sea breezing walking along the beach.

8/10 Good

Andrew, UK

Liked: Staff & service, room comfort
Disliked: Cleanliness
Relaxing stopover
Pleasant staff - very helpful. Rooms need updating.

6/10 Okay

mustaffa, Shah alam

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Good

4/10 Poor

dasuki, Kuala lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Umay compare legend just next to your resort
Small room. Expensive. Old furniture. Poor reception requires training

6/10 Okay

Kamarul

Liked: Staff & service

8/10 Good

Sham, Kota Bharu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids was enjoy with the pool and beach.