「A nice stay overall but everything is a bit dated
Limited help from some staff, training could be better our welcome wasn't great.
Went in the gym, water dispenser broken, TV remote didn't work, 1 treadmill broken 1 working, cross trainer broken otherwise ok
The suite I booked wasn't a suite it was a cottage away from the hall and facilities didn't really feel part of it. facilities were ok and very spacious but I would have taken a normal room in the hall if I'd known
I'd say 3* was enough for...
「Went to a friends wedding lovely venue & stayed for the night lovely clean spacious room breakfast was beautiful also checking in & out was easy with nice polite well presented staff we will definitely visit here again」
「The outlook, surrounding and location is good. The hotel lobby and corridors to guest rooms are good decorated, however the interior of guest rooms are quite old fashion and seems haven't gone through any renovation of modernisation. The furnitures and TV are very old fashion. The cleaniness of carpet and armchairs are not up to hotel standard that causing you reluctant to step on the carpet and rest in the armchairs.
Moreover, due to the dirty carpet in the room, I needed to request for a pair...
「This is the worst hotel I’ve ever stayed so far by hotel.com bookings!
No customer service at all!!! We all had to wait so long for someone to come out of the front office for checking in! And they were not in mood of helping their customers, everything were turned down and ‘NO’! One of the guests had no choice but changed to Double-tree immediately after checked in!
The frost desk simply doesn’t answer any calls fm rooms, they just said ‘will call u back’ and hanged up, but never called back....