Mumbai Chhatrapati Shivaji Maharaj Museum Hotels

"Clean room and very friendly staff"

"The quanlity of the service was overall excellent. My constructive feedback is towards the concierge department. They mentioned they connected with another TAJ hotel restaurant on my request to make dinner reservations. This restaurant did not accept reservations but i was told they registered my name so the restaurant was aware i was to arrive with my guests. However, the restaurant did not register my name and the manager there confirmed thisby showing me the guest list. I sought clarification upon returning to the Taj Palace but again no explanations were provided. I found this lack of communication from their end rather disheartening. I would have appreciated an explanation. The service of Amrita, the management trainee was good. Th restaurant sea lounge was amazing boh for the food and service. The waiter staff Goydi and Kavya were excellent.Th constructive feedback that I provided to the manager Sagnik was well received. The service at the poolside was rather slow and my partner had to physically get up from our table and ask for a aiter after waiting about 10 mins. The interesting part was that it wasn't even busy in appearance and a few of the staff were horsing around by themselves. I hope that the training program for these youngsters improve as it reflects poorly on the hotel brand. The pool staff and the health club staff were all amazing notably Appa, Parmeswer and Yogesh who went above and beyond to provide amazing service. The shamiana restaurant needs an upd"

"Fully recommend. Staff are incredible, polite. In such a busy city this is the perfect hotel to go back to and relax. The high tea is not as great as it is talked about - better off having dinner at some of the restaurants in the hotel. Will definitely come back."

"Clean rooms with great views and perfect location. The amenities are top notch and the staff very courteous and well trained"

"Great hotel in an excellent location. The rooms and common areas were clean, tidy, and well maintained throughout our stay. What really made the experience stand out was the staff — everyone from reception to dining and housekeeping was genuinely friendly and helpful. A special mention to Pan Singh, Ballu, and Rasjesh, who truly went out of their way to make our stay comfortable. Nothing was ever too much trouble, and their warm hospitality made a big difference. Highly recommended."

"Nice little hotel in am ideal location for those willing to explore Colaba and SoBo. Rooms are well done and staff is courteous "

"Very nice room, excellent staff. "

"This is the place to stay if you are looking for a great location, easy access to local historical sites, kind and professional service on every level, a generous breakfast, and a comfortable bed. We stayed for six nights at the Diplomat and will definitely return. Highly recommended."

"Clean room, great breakfast, good room service, good location "