鄰近美國芝加哥行政機場酒店(PWK) | 熱門美國芝加哥行政機場酒店限時優惠每晚可低至 HK$375

"This was my second time attempting to stay at this hotel, and I had previously stayed here for a period of time, so I had a certain level of trust in this property. However, this experience was very disappointing. Due to a necessary name correction on the reservation, Expedia assisted in updating the guest name, and I presented the updated information to the front desk upon arrival. Unfortunately, due to a system synchronization delay on the hotel’s side, the updated information was not visible to them in time, and I was refused check-in. In this situation, I neither checked in nor used the room, yet the hotel initially treated the booking as “checked in / late cancellation” and attempted to charge a full night’s stay, which I found unreasonable. Even more concerning, during the follow-up communication, I was informed that I would no longer be welcome to stay at this hotel in the future. This was very unexpected and disappointing. Although I eventually received a refund after multiple rounds of communication through the platform, the process was time-consuming and frustrating. I would strongly suggest the hotel improve how they handle situations involving system delays, and provide more flexible and reasonable solutions instead of outright refusal and charging guests. As a returning guest, this experience was particularly disappointing and has made me reconsider staying here again."

"免费停车，位置方便"

"Everything is good."

"Some tools are broken."

"room is clean, and receptionist is friendly"

"I found a bug on the bed of the hotel. After calling the customer service, I got a pillow at 11 p.m. an hour later. The room is not clean, and there are still paper towels used by previous guests in the trash can. Breakfast and Wi-Fi are charged separately, and mineral water is not provided in the room."