"Great Chicago hotel. I would definitely stay there again. Location was good. The mattress and pillows were comfortable. The building is clean and nice looking. The staff was helpful. I love that they provide decent complimentary coffee in the morning and also teatime was complimentary; scones and tea were served at 2pm.
Only two things stood out as slightly negative. The walls are not very soundproof. I could hear a couple having an argument in one room and in another, people laughing. It didn't keep me from falling asleep and my husband didn't wake up from it so I found it minor.
The other thing that was a minor inconvenience was their restaurant hours didn't work out for me. But in Chicago there's so many restaurant options. So again minor."
"We booked a King Suite and when we came to check in, they said that our room is a sofa bed because they are fully booked and that is the last room left. They also tried to play it off by saying that they will give us a free breakfast voucher instead during our stay. But we also booked the free breakfast option when we booked this stay. We did eventually get our king suite after reaching out to expedia customer service. We also noticed some moulds on the bathroom floor. Overall, the location was nice and the king suite was good."
"Location was great! Right on Michigan Ave, close to lots of stores. Definitely recommend Beatrix restaurant the next block over for breakfast/brunch. It was fantastic. Bar and restaurant on site at hotel were also good. We had a pizza and salad with grilled salmon. Speciality drinks were amazing! Staff was extremely nice. Everyone smiled and greeted us everywhere we went in the hotel. Definitely recommend."
"Rooms were well maintained, the staff, especially Ken was welcoming, kind and very helpful at check in. It was quick and easy to check out. We moved through the building quickly, very nice for a short stay and location is prime!!!"