Daily cooked-to-order breakfast for a fee

Reviews of Aloft Chicago Mag Mile

3 out of 5
Aloft Chicago Mag Mile
243 E. Ontario, Chicago, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 1255 out of 2195 reviews" "
Rating 8 - Good. 481 out of 2195 reviews" "
Rating 6 - Okay. 222 out of 2195 reviews" "
Rating 4 - Poor. 112 out of 2195 reviews" "
Rating 2 - Terrible. 125 out of 2195 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alexis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a fun vibe in the lobby!
Stayed 4 nights in Apr 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about the great staff you have at Aloft Mag Mile. I had some extenuating circumstances that made my stay a little challenging. In the process I became "best friends" with your staff. They were so accommodating, helpful and made me feel welcome in spite of needing to as for favors and special accommodations. Parking and front desk staff is outstanding. Thanks to all of them!
Stayed 1 night in Apr 2024

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full recommended
Stayed 4 nights in Apr 2024

6/10 Okay

KEMAL

Liked: Cleanliness, amenities, property conditions & facilities
Very good.
Stayed 1 night in Apr 2024

8/10 Good

JASMINE

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Friendly staff. Pet friendly hotel.
Stayed 4 nights in Apr 2024

8/10 Good

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, the staff is really nice and helpful, we run out of some toiletries but the response was very quick. Close to everything, you can walk to really nice restaurants and shopping places.I recommend this place
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Marco, it's fantastic to hear you enjoyed your stay at Aloft Chicago Mag Mile. We're pleased our team members impressed you with their helpful and fast service. It's also great to know that our central location helped you explore the nearby restaurants and shopping avenues easily. Your recommendation means a lot to us. Looking forward to welcoming you back on your next visit to Chicago.

2/10 Terrible

Flacko 2

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Apr 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NEED ACTUAL WARM POOL AND HOT TUB
Stayed 3 nights in Apr 2024

8/10 Good

Lorrie, Morrisville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Diamond was exceptional! The only thing is that I paid for the expensive city view and received the lower city view room. This was a 108.00 difference to my pocket. Otherwise everything was excellent. Don’t pay for the extra city view.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Lorrie, it's wonderful to know that you found our team member, Diamond, to be exceptional at the Aloft Chicago Mag Mile. We're sorry to hear there was some confusion regarding your room view. It's typically one of the aspects guests enjoy most. It's lovely to know that, overall, you found everything to be excellent. We value your feedback and are always striving to improve our guest experience. Thank you for your comments regarding the city view, and we're looking forward to welcoming you back in the future.

6/10 Okay

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
stay was nice and hotel was cute
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Caleb, it's wonderful to hear that your stay at Aloft Chicago Mag Mile was pleasant and you found the hotel to be quaint. We anticipate your return for an even more satisfying experience.

6/10 Okay

Montana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
We appreciate the feedback, Montana.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Hailey

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Hailey, it's wonderful to hear that you had a great stay at Aloft Chicago Mag Mile. We're elated your experience was a positive one and we look forward to seeing you again on your next visit to Chicago. Safe travels!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty good my only concern was that some of the towels had some dark gray-ish stains on them, but i figure thats just from wear and tear, but it wouldve been nice to have clean pure white towels. Otherwise it was a good stay.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Rebecca, thank you for taking a moment to share your experience. We regret to learn about the matter with the towels. Though incidental, it still falls below our usual high standards for pristine guest amenities. We're glad to know the rest of your experience was enjoyable at Aloft Chicago Mag Mile. Rest assured, your feedback will be communicated with our housekeeping team for improvements. We hope to welcome you back, ensuring an uncompromised attention to detail on your next visit.

10/10 Excellent

Johnathan, East York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the live music in the lobby and free coffee
Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Johnathan, it's wonderful to hear that you enjoyed the live music in our lobby at the Aloft Chicago Mag Mile. We're glad our complimentary coffee hit the spot! Thanks for your kind words and we can't wait to welcome you back in the future.

10/10 Excellent

neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. I’m planning to stay there again.
Stayed 4 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Neil, it's fantastic to hear you appreciated the prime location of Aloft Chicago Mag Mile. We're thrilled our team members made a positive impression on you and we eagerly anticipate your return for another enjoyable stay.

10/10 Excellent

Annelise

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and property, close walking distance to navy pier and 360 view.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Annelise, it's great to hear you had a fantastic stay at Aloft Chicago Mag Mile! We're thrilled you appreciated our well-maintained rooms and convenient location near top attractions. Your positive experience is always our top priority, and we can't wait to welcome you back soon!

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really loved everything they offered, convenience the valet parking was top-notch The only thing is that I wish the pool was open till 11 PM as posted in the hotel
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Jody, it's great to hear you found everything at Aloft Chicago Mag Mile to your liking and appreciated the quality of our valet parking. We also understand your comments about wanting to enjoy the pool facilities for longer. We value your feedback and hope to welcome you back for another fantastic stay.

10/10 Excellent

Ediltruda

Business traveller
Liked: Cleanliness, amenities
A quiet and very clean hotel! Ill stay with.them again!
Stayed 4 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Ediltruda, it's fantastic to read about your experience at Aloft Chicago Mag Mile! A quiet, pristine environment is indeed crucial for a restful stay. We're elated to hear we'll see you again!

10/10 Excellent

Daniel

excellent service and bar
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Daniel, we're thrilled to hear about your experience at Aloft Chicago Mag Mile, especially your commendation of our excellent service and well-stocked bar. We can't wait for your next visit to create even more memorable experiences for you.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the female bartenders seem put off when asked if I could get a drink. She just didn’t want anything to do with us.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Jeff, it's regrettable to hear about your unwelcome interaction at the bar. We aim to provide top-notch service, and we appreciate your feedback. Future visits should give you the warm Aloft Chicago Mag Mile experience that many of our patrons have grown fond of. We hope for the chance to restore your faith in us.

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Sydney, we appreciate your wonderful feedback! We're thrilled to hear that you enjoyed the magnificent hospitality at Aloft Chicago Mag Mile. We take great pride in our team's ability to make guests feel welcome. We can't wait to see you again in the future!

4/10 Poor

Ruth

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
You can hear neighbors clearly through the walls. They did not make the beds or change the towels. The room service didn't turn off the alarm clock from the prior stay so we were unexpectedly woken up before 6am. Other than bartending staff which was great, other staff were less than impressive with cusomer service. It's in a good location and clean, however, overall experience was poor.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Ruth, we appreciate you offering your feedback on your recent stay. We regret that you experienced disturbances during your stay and the inconsistency with our housekeeping services. Our intention is to always provide our guests with a restful stay. Furthermore, we're sorry if the service you experienced was not up to par. We strive to ensure every one of our guests feels valued and attended to. That said, it's good to know you enjoyed our convenient location and found the cleanliness of our accommodations satisfactory. We hope to have the chance to enhance your experience with us in the future.

10/10 Excellent

Shanell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Thank you for the wonderful rating, Shanell!It's fantastic you enjoyed your time at Aloft Chicago Mag Mile so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenience
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Colleen, we're delighted the prime location of Aloft Chicago Mag Mile contributed to your positive experience. We strive to maintain our hotel's proximity to various attractions as a convenient feature for our valued guests. We appreciate your feedback on Expedia and eagerly look forward to your return.

6/10 Okay

Yohanes

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for taking the time to share your feedback, Yohanes.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Karla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice hotel and everyone was very kind and friendly.
Stayed 7 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Karla, it's wonderful to hear your positive feedback about Aloft Chicago Mag Mile. We're thrilled that our team members provided you with the friendly, welcoming service we aim for. We appreciate your comments and hope to host you again soon.

8/10 Good

Marsha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street noise was an issue. Although manageable if we kept our window closed
Stayed 5 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Marsha, thank you for taking the time to provide your feedback. It's wonderful to know that you still managed despite some disturbances from outside noises. While our location in the bustling city can sometimes contribute to additional sounds, we are always here to assist with any concerns. In your future stays at Aloft Chicago Mag Mile, don't hesitate to let our courteous team members know of any issues you have so that we can make your experience as comfortable as possible. We look forward to welcoming you back.

10/10 Excellent

Humberto

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Humberto, thank you for your rating! At Aloft Chicago Mag Mile, we're thrilled to learn about your satisfaction. We look forward to welcoming you back for another exceptional stay!

8/10 Good

tim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
We appreciate your lovely rating, Tim!The satisfaction of our guests is important to us so we can't wait to see you back again at Aloft Chicago Mag Mile soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Amanda L

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for my stay. No complaints.
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Amanda L, thank you for your feedback. We're pleased to hear you found your stay at Aloft Chicago Mag Mile to be of good value. It's gratifying to hear that your experience was satisfactory. We're looking forward to welcoming you back in the future.

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Jeannine, it's delightful to know you had an excellent stay at Aloft Chicago Mag Mile. We truly value your feedback and look forward to hosting you again in the future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Tim, it's truly rewarding to hear that your stay at Aloft Chicago Mag Mile left such a lasting impression. We're pleased to have had you as our guest and look forward to welcoming you back in the future.

10/10 Excellent

Shamarion

Liked: Cleanliness, staff & service, property conditions & facilities
I property was fun
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Shamarion, we're delighted to hear that you found the Aloft Chicago Mag Mile to be enjoyable. It's always our intention to offer an exciting and engaging atmosphere to our guests. We appreciate your feedback and look forward to your next visit.

4/10 Poor

Timothy

Travelled with family
Disliked: Staff & service, amenities
It’s very loud! You can hear conversations in the room next to you. The staff is not that friendly
Stayed 6 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Timothy, we regret to hear of your dissatisfaction with the level of noise and perceived hospitality. We champion peace and comfort for our guests, and our team always aims to provide friendly, warm service. Be assured your feedback will be noted as we continuously improve our guest experience.

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Even extended our stay a few more days
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Joshua, it's wonderful to hear you enjoyed your stay at Aloft Chicago Mag Mile so much that you decided to extend your visit. We're delighted we could provide a memorable experience for you. Looking forward to welcoming you back in the future!

10/10 Excellent

Hanna

Stayed 4 nights in Mar 2024

10/10 Excellent

Daedae

Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Daedae, thank you for choosing Aloft Chicago Mag Mile and leaving a 5-star rating. It's wonderful to see that you had such an enjoyable experience. We're always thrilled to welcome our guests and aim to curate the absolute best possible experience. Hope to see you again soon for another memorable stay.

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It didn't offer great views of the city, but it was quiet, clean, and comfortable.
Stayed 3 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Meredith, we're thrilled that you found Aloft Chicago Mag Mile quiet, spotless, and plush. While our location may not offer prominent city vistas, we hope you enjoyed the tranquility it offers. We appreciate your feedback and look forward to your next stay with us.

6/10 Okay

Linnelle

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
We appreciate the feedback, Linnelle.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my family was satisfied with the accommodations and staff.
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
George, thank you for choosing Aloft Chicago Mag Mile for your family's stay. We're pleased to hear you found the accommodations satisfactory and appreciated the efforts of our team members. We look forward to welcoming you back in the future.

10/10 Excellent

Paul

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay and great location.
Stayed 6 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Paul, we're thrilled to hear about your enjoyable stay at Aloft Chicago Mag Mile. Your feedback on the comfort levels and superb location is much appreciated. We aim to create memorable experiences for our guests and look forward to welcoming you back.

10/10 Excellent

Alexandros

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Alexandros, thank you for choosing Aloft Chicago Mag Mile and for rating your stay on Expedia. We're thrilled to know you appreciated your time with us and we hope to welcome you back in the future.

6/10 Okay

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Thank you for taking the time to share your feedback, Ariana.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

shannon

Travelled with family
Wonderful room. Valet guys were top notch… I maybe waited 6 mins at the most one time during a peak time, which was still great.
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 Apr 2024
Shannon, it's heartening to hear your compliments about the Aloft Chicago Mag Mile. We're thrilled you enjoyed your room and experienced swift service from our valet team members. Your feedback speaks to our dedication to efficient service even during busy times. We look forward to your return.

10/10 Excellent

Lenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Lenny, it's fantastic to hear that you found Aloft Chicago Mag Mile to be fabulous! We strive to give our guests an exceptional experience and we are thrilled that we were able to do so for you. We hope to welcome you back soon on your next visit to Chicago!

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Christian, it's great to hear you appreciated the convenient location of Aloft Chicago Mag Mile. We strive to offer an ideal base for our guests. We hope to welcome you back soon.

10/10 Excellent

Keyah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time here with the kids
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Keyah, it's splendid to hear that you and your kids had a terrific time at Aloft Chicago Mag Mile! We endeavour to create memorable experiences for our guests of all ages. We're looking forward to welcoming you back soon.

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how clean it was and that it was in a prime location!
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Alexander, we're thrilled to know you enjoyed your stay at Aloft Chicago Mag Mile and appreciated our meticulous attention to cleanliness. It's wonderful to hear that our outstanding location added to your positive experience. Thank you for choosing us and we can't wait to welcome you back in the near future.

4/10 Poor

Ed

Liked: Property conditions & facilities
Barking dog and screaming woman kept us awake more at of the night
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Ed, it's concerning to learn that noise disturbances disrupted your stay. We strive to maintain a peaceful environment for all guests and apologize for any inconvenience. Going forward, our team members will put in more effort to ensure this issue doesn't repeat. We hope you’ll consider us in the future, as we'd love another opportunity to provide the kind of experience you originally booked with us for.

6/10 Okay

Amanda, Centralia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a dog bark for over 2 hours in the room next door. Called front desk and 45 minutes later dog was still barking had to call again. Had a man knock on my door and tell me I was in his room. Lobby area is nice and fun place to hang out. Close to local shopping and within walking distance to lots of restaurants.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Amanda, we regret to hear about the noise disturbances you experienced. Our priority is to provide all our guests with a tranquil environment, and we'll be sure to address your concerns. It's pleasing to know, however, that you appreciated our inviting lobby and convenient location near shopping outlets and numerous restaurants. We hope to have another opportunity to show you an improved stay.