The rooms smell musty, carpet was heavily stained. Even though I had confirmed an easy access room, they gave us a room on the third floor, and the elevator was not working for ALL FOUR DAYS that we were there, room did not get cleaned even though we had requested it the day before. They were supposed to discount the bill for all the hassle, but the manager was never to be found on the property.
shakkar
2025 年 7 月入住 4 晚
10/10 超赞
Hang
2025 年 7 月 23 日
满意:住宿条件和设施,服务设施
I didn’t like the layer of dusts on the air conditioner
Hang
2025 年 7 月入住 4 晚
2/10 糟糕
Michelle
与配偶出行
2025 年 7 月 22 日
不满意:清洁度、服务设施、住宿条件和设施
We should have left when they said the elevator was not working….
Breakfast-terrible
Floors-filthy
Towels- paper thin
Beds-too small for two people… what size are those anyway?
Overall place was worn down and dirty… was there any cleaning staff??? (Something other than the take what you need off the cart at the end of the hallway might be a step up.)
Desk staff… was friendly
Surrounding restaurants were great!
Find another place to stay- my advice to others.
Michelle
2025 年 7 月入住 3 晚
2/10 糟糕
Natalie
与家人出行
2025 年 7 月 22 日
不满意:清洁度、员工和服务、住宿条件和设施
This was by far the worst hotel state I’ve ever had. Elevator was broken. Hallway was dirty room was outdated needed maintenance repairs torn mattress cover stains everywhere refuse to give a refund. I highly recommend not staying here.
Natalie
2025 年 7 月入住 3 晚
6/10 一般
Richard
与家人出行
2025 年 7 月 19 日
满意:员工和服务
不满意:服务设施
I think the whole hotel could use a very serious update. The rooms were clean but in a mild state of disrepair. The wall next to the tub is rotting and has opened up leaving a stain. The headboards should be replaced. They have claw marks in them. No coffee machine in the room. The breakfeast area was clean but one of the machines kept tripping an alarm. That made breakfeast very noisey. We did not have the need to interact with the staff much. I have nothing negative to say about the personal.
Richard
2025 年 7 月入住 3 晚
6/10 一般
meisiwaty
与家人出行
2025 年 7 月 15 日
满意:服务设施,清洁度
The breakfast was good but the elevator was not working. Also, the Wi-Fi was down for much of the first day. They do make these clear upon your arrival and you are allowed to receive a refund.
meisiwaty
2025 年 7 月入住 2 晚
4/10 很差
Talha
2025 年 7 月 14 日
不满意:住宿条件和设施,员工和服务
Poor internet, no room service available.
Talha
2025 年 7 月入住 2 晚
2/10 糟糕
Ruel
与家人出行
2025 年 7 月 14 日
不满意:清洁度、服务设施、住宿条件和设施
staff are friendly but my room is so old including the toilet and it was so dirty including the carpets
Ruel
2025 年 7 月入住 2 晚
4/10 很差
Jeff
与家人出行
2025 年 7 月 13 日
不满意:住宿条件和设施,服务设施
Not like the pictures and needs serious renovations. The bathroom sink has multiple cracks, in room coffee maker, and the room wasn’t cleaned very well.
Jeff
2025 年 7 月入住 1 晚
8/10 还可以
Vinu
与家人出行
2025 年 7 月 12 日
满意:服务设施
Breakfast had decent options. Good for family with kids.
The front office manager during the evening hours - Mr. David was helpful in addressing any concerns immediately
Vinu
2025 年 7 月入住 4 晚
10/10 超赞
Diane
与家人出行
2025 年 7 月 10 日
满意:清洁度
不满意:服务设施,员工和服务
The house keeping part was not good at all. U had to put in for room service just to get it 24 hrs ahead of time . Ridiculous. Room service is everyday. No tub stopper the water smelled to me when it came on.
Diane
2025 年 7 月入住 3 晚
8/10 还可以
euna
2025 年 7 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
euna
2025 年 7 月入住 1 晚
10/10 超赞
Michelle,Knoxville
2025 年 7 月 3 日
Michelle
2025 年 6 月入住 1 晚
4/10 很差
Larry
与配偶出行
2025 年 7 月 2 日
不满意:清洁度、服务设施、住宿条件和设施
Mold. Poor quality pilllows and sheets. Frayed towels, and only 2. Disappointing in too many ways to name. Suggest you skip over this one.
Larry
2025 年 6 月入住 2 晚
10/10 超赞
Gerald,Grayslake
2025 年 7 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
.
Gerald
2025 年 6 月入住 1 晚
4/10 很差
Danylo
2025 年 6 月 30 日
不满意:住宿条件和设施,清洁度
.
Danylo
2025 年 6 月入住 2 晚
10/10 超赞
Myat Thanda
与家人出行
2025 年 6 月 29 日
This is my fourth trip to Chicago area and this is one of the best hotels with its rate. Staff and service are good too.
Thx!
Myat Thanda
2025 年 6 月入住 1 晚
8/10 还可以
Amanda
与家人及幼儿出行
2025 年 6 月 28 日
满意:清洁度、服务设施、住宿条件和设施
We slept well and had a good breakfast the next morning!
Amanda
2025 年 6 月入住 1 晚
6/10 一般
Shantal
与家人出行
2025 年 6 月 26 日
满意:清洁度
不满意:服务设施
Refrigerator was broken, the pillows was dirty, and the ac wasn’t blowing enough
Shantal
2025 年 6 月入住 4 晚
8/10 还可以
Linda
2025 年 6 月 24 日
满意:住宿条件和设施
Wish it had a pool. No hair dryer. Better shampoo and conditioner at others. Was clean, bed comfortable