I am writing to formally report a theft that occurred during my recent stay at Courtyard by Marriott Chicago Downtown River North. On July 6, 2025, we entrusted our bags to the hotel’s bell desk while we were away from the premises. When we retrieved our bags, we discovered that money had been stolen from them.
We are extremely disappointed and concerned that our belongings were not securely protected while under the hotel’s responsibility. We trusted the hotel’s staff to safeguard our property, and this incident has caused us considerable distress and inconvenience.
Charika
2025 年 7 月入住 2 晚
10/10
Great stay
Robert
2025 年 7 月入住 1 晚
10/10
All time favorite
Ashok
2025 年 6 月入住 1 晚
8/10
The hotel location was very good, we didn’t use our car the whole stay!!
Staff are friendly, rooms are clean.
However the area is a little bit noisy.
Isabella
2025 年 6 月入住 3 晚
8/10
Great location at a reasonable price.
Alessandro
2025 年 5 月入住 3 晚
2/10
Dice en la aplicacion que te pueden cobrar en efectivo a la llegada y no es asi,te piden tarjeta de crédito no aceptan efectivo
Liliana
2025 年 6 月入住 4 晚
8/10
Great location and very friendly staff.
Molly
2025 年 6 月入住 2 晚
10/10
Kathrine
2025 年 6 月入住 3 晚
8/10
There was a few bars nearby that seemed pretty fun!
Kim
2025 年 6 月入住 3 晚
10/10
The front desk staff was great when we arrives on Thursday and throughout our stay. I forgot the young ladies name I think it starts with an S. She was great.
Latoria
2025 年 6 月入住 3 晚
10/10
Garima
2025 年 5 月入住 2 晚
10/10
Great location and staff!
Courtney
2025 年 5 月入住 2 晚
10/10
Great location!
Courtney
2025 年 5 月入住 1 晚
8/10
Location was great. Room was nice. Water pressure in the shower was not great, could barely feel cleaned off after. Other than that, we appreciated how welcome we felt staying with a pet.
adalberto
2025 年 5 月入住 4 晚
8/10
.
Alejandro
2025 年 5 月入住 3 晚
10/10
Enjoyed the location. Initially the person that helped us was a little cold but warmed up to us.
Lizette M
2025 年 5 月入住 3 晚
8/10
Michael
2025 年 5 月入住 3 晚
10/10
It was a very nice place
Sherry
2025 年 5 月入住 1 晚
6/10
Hotel pictures listed on Expedia did not match what was advertised. The area was really noisy specially after 2 a.m.
Juan
2025 年 5 月入住 2 晚
10/10
Staff greeted us by name! They were very friendly!
James
2025 年 5 月入住 2 晚
10/10
Nice and friendly staff, nice rooms, the whole building itself is very nice. Will be back