I have been staying at this location off and on for the past 6 yrs. and have never experienced an issue. That all changed on Fri, Mar.29, 2024. I booked the weekend and was due to checkout on Sun. When I arrived that night I found they gave my paid room away, which left me with no opportunity to cancel or get a refund. I had to accept a king suite. I was told this was my fault for checking in late and for reserving through Expedia!
I ended up having to make a reservation at another location for the weekend for part of my family, which was a huge inconvenience. I tried meeting with the manager on 3 different occasions to no avail. I reached out to her twice via email to no avail. Nothing at all was done to correct this mistake and all I received was an attitude and no accountability from the employees there. Honestly, the only positive thing happened at checkout. I met Ms.Ashley a little too late. She was very pleasant. She wasn't made aware of my issue. After telling her what happened she apologized and didn't play a blame game, nor tried to deflect. It was a little too late though.
There was no reason I should have had to pay double to accommodate my family. The Embassy did offer to reserve another room for me, but wanted to charge my card they had on file. That was suggested by one of the agents, Paige. She listened to my complaint with a smile and after I left she complained to another coworker, who in turn called me with an attitude...still haven't heard from management