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Reviews of Found Chicago powered by Sonder

3.5 out of 5
Found Chicago powered by Sonder
613 North Wells Street, Chicago, IL

Reviews

7.6

Good

Rating 10 - Excellent. 56 out of 123 reviews" "
Rating 8 - Good. 25 out of 123 reviews" "
Rating 6 - Okay. 14 out of 123 reviews" "
Rating 4 - Poor. 11 out of 123 reviews" "
Rating 2 - Terrible. 17 out of 123 reviews" "

8.2/10

Cleanliness

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ana

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the fact that everything was close. The hotel was cleaned but I never saw a personal member. The code to enter didn't work and people inside had to help fellow clients to enter.
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
This is a GREAT example of an art deco building restored the right way.
Stayed 3 nights in Apr 2024

10/10 Excellent

Hannah

Liked: Cleanliness
Stayed 4 nights in Mar 2024

4/10 Poor

Hank

Liked: Property conditions & facilities
Disliked: Amenities
This hotel was extremely okay. This was my first time at one of these self check in hotels, very odd experience. It’s a mostly clean hotel, there sure are a lot of oddities to it though. Very tiny living space, no regular room cleanings, no drinking water, fridge or microwave. There were several occasions where I got to my hotel around 4 AM and I legit couldn’t get into the hotel; had to call customer service to give me a working code since mine was on the fritz. The walls are thin and you can hear people walking by during all hours of the day. I’ve been told people that are unlucky enough to get rooms on the lower floors had issues with the loud music coming from the bar in the building as well so be warned about that. Aside from all that, the stay here was fine. It’s in a great location, but after staying here a little under two weeks, that’s my only positive walk away from the experience. I definitely don’t feel like the experience I had here was worth the amount I paid, you can definitely find cheaper places to stay around the city or up north.
Stayed 10 nights in Mar 2024
Response from Sonder on 28 Mar 2024
Hi Hank, we apologize for the inconvenience you encountered during your stay. We appreciate your feedback regarding the self-check-in process, amenities, and noise disturbances. Your comments will be shared with our team to address these issues and improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very close to public transportation and our room was a good size!
Stayed 1 night in Jan 2024

8/10 Good

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
I’m on the fence about the idea of never having to interact with an actual hotel staff. Everything was electronic, I both liked it and found it weird. Would do again though.
Stayed 3 nights in Feb 2024

10/10 Excellent

Arthur

Liked: Cleanliness, amenities, property conditions & facilities
River North excellent part of Chicago. BarCargo next door.. good pizza and food, super friendly service.
Stayed 8 nights in Jan 2024

6/10 Okay

Konstantinos

Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from Sonder on 26 Jan 2024
Hi, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

6/10 Okay

Shaneyka

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sonder on 20 Jan 2024
Hi Shaneyka, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

4/10 Poor

Verified traveller

Disliked: Room comfort
2 star
We regret booking with them for a vacation. There were no windows for the room and we felt disconnected from the outside world. The window you see on this app is fake. When I called them, they said it's just how it is & We have to pay extra to transfer to other rooms. No sunlight, no refrigerator, no front desk person, no slippers, no toothbrush, no toothpaste, no office desk was provided for the studio room. The room is so small and nothing alike as pictures. it was a shared kitchen and shared things for everyone in the building. this place might me okay for long-term stays. Not a relaxing experience for a vacation.
Stayed 3 nights in Dec 2023
Response from Sonder on 12 Jan 2024
We're sorry about your experience. While we do our best to accurately display all aspects of the space on our listing, we apologize if anything was unclear. We will relay your thoughts to our team and work to improve. We hope to host you again and show you a better stay.

10/10 Excellent

Adel Laura

Stayed 9 nights in Dec 2023

2/10 Terrible

Eugene

Worst Service ever
I only got to be there for about 6 hours. I had the reservations through up to day. I had to leave because of an family emergency. I couldnt get a refund for even a day. Terribly dispointed. The pricing was great but if I see one of your hotels available,I will not be staying there. I also will never suggest it as a place to stay if I am asked. Also you didnt even have anyone there at the front desk. The kitchenette was a disapointment. Not even a snack or soda machine. Assuming there is no breakfast because it is not staffed.
Stayed 3 nights in Dec 2023
Response from Sonder on 2 Jan 2024
Your feedback is important to us, Eugene. It saddens us that you were disappointed in your experience. We're sorry for the frustration with the cancellation policy. If you have further questions, please don't hesitate to reach out.

10/10 Excellent

Maria Josefina

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We love the private entrance. At first I was confussed about the location. Once we inside mafe sense. My daughter loved it.
Stayed 6 nights in Dec 2023

10/10 Excellent

Inga

Liked: Cleanliness, amenities, property conditions & facilities
Quiet property. Very clean room
Stayed 7 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
I really appreciate you guys help us to transfer to a bigger room efficiently!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jodie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Laura

Stayed 3 nights in Dec 2023

8/10 Good

Robert

Stayed 4 nights in Dec 2023

10/10 Excellent

Raul

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love it, I’ll book it once again without any doubt
Stayed 3 nights in Dec 2023

10/10 Excellent

vanesa

Liked: Cleanliness
Stayed 4 nights in Dec 2023

6/10 Okay

Sukhdev

Stayed 3 nights in Dec 2023
Response from Sonder on 2 Jan 2024
Hi Sukhdev, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Alexis

Liked: Cleanliness, amenities, property conditions & facilities
I wish mouthwash was an included amenity and readily available for those staying. Otherwise this is a surprisingly quiet and insulated building with a bar that is quite loud and lively on the weekends. Would definitely consider staying here again because of the convenience of the location from Amtrak, bus lines and 2 different colored train lines.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jason, Ottawa

Stayed 7 nights in Aug 2023

4/10 Poor

Rosana

Stayed 3 nights in Nov 2023
Response from Sonder on 13 Dec 2023
Hi Rosana, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

2/10 Terrible

Stephanie

No water for most of Saturday and multiple reviews of bedbugs with no solution to either.
Stayed 2 nights in Dec 2023
Response from Sonder on 15 Dec 2023
Hi Stephanie, we're sorry for the inconvenience with the water outage during your stay. We take reports of bed bugs very seriously. Our team is conducting a thorough review of the space and taking all necessary precautions. If you have further questions in the meantime, please don't hesitate to reach out.

2/10 Terrible

Varghese

Business traveller
Disliked: Cleanliness, room comfort
Never book this hotel
There is no front desk.. it's a remote front desk may be other side of planet and have no clue about this property. Water shut down on. Check out day. Horrible experience on check in and check out
Stayed 4 nights in Nov 2023
Response from Sonder on 11 Dec 2023
Hi Varghese, your honest feedback is important to us. We're sorry for any uncertainty you felt with your visit. We do our best to inform our guests that we don't have a traditionally staffed front desk at most of our locations. Please accept our apologies if anything was unclear. Our 24/7 online support team can always help through our app, call, text, or email. It saddens us that your stay was disappointing. If you decide to give us another chance, we'd love to make it up to you in the future.

10/10 Excellent

Frandy

Stayed 4 nights in Nov 2023

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean, good overall experience. This is a pretty pared down hotel experience. I wish I had paid closer attention to the fact that it was a queen bed. There’s just no extras. I could have used a mini fridge or at least an ice maker for cold drinks. We’ve stayed at a few Sonder locations, this was the simplest design.
Stayed 2 nights in Nov 2023

6/10 Okay

Sean

Business traveller
Liked: Amenities, property conditions & facilities
The rooms are nice but the bar downstairs plays music loudly all nights of the week. There was also a homeless guy living inside the front door most nights. So the entryway smelt like his bodily fluids 24/7. There was also something vibrating of and like a very strong phone vibration every 30 seconds- 5 minutes. I had a few cocktails every night to help with all the noises going on. But the room was very clean and comfortable- if you are deaf.
Stayed 4 nights in Nov 2023
Response from Sonder on 12 Dec 2023
Hi Sean, your honest feedback is appreciated. We're sorry the music downstairs disrupted your stay. Our team would've been happy to deliver a white noise machine and earplugs to aid sleep. Thank you for letting us know about the man in the entry. We're incredibly sorry to hear about your experience. Safety is a top priority, and we will continue to provide secure spaces for our guests. You can always reach out to our support team if you have any questions. We're available 24/7. Should you decide to stay with us again, we'd gladly recommend another location for your next visit.

2/10 Terrible

Kathleen

Business traveller
Disliked: Cleanliness, room comfort
Worst hotel stay I’ve ever experienced
I am covered in bed bug bites and am probably going to have to get ride of all my luggage, clothing, and more. I had life needed medication that needed to be refrigerated and NO ONE could come up with viable solutions - no mini fridge, I’d have to pay to move rooms, go somewhere else. The bedding was so rough and uncomfortable. The heating didn’t work. The bathroom was absolutely freezing. There was light on the AC/Heater that I couldn’t reach or cover and didn’t allow for good sleep and kept me up all night. It also made a sound every few minutes that sounded like a vibrating text message that kept me up. Most of the charging stations in my room didn’t work.
Stayed 2 nights in Nov 2023
Response from Sonder on 6 Dec 2023
Hi Kathleen, your feedback is important to us. We're reviewing your reservation with our team. The safety and well-being of all guests are our top priority. We understand that you're currently in contact with our support lead. Please accept our apologies for the trouble with the heating, our team would've been happy to deliver a space heater to help. If there's anything else we can do to help, please call or email us again.

10/10 Excellent

Eboni

Liked: Cleanliness, amenities, property conditions & facilities
It was really easy to get to and most attractions are near by. The area was pretty safe.
Stayed 4 nights in Nov 2023

8/10 Good

Remy

Stayed 3 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Good for the price and location
I was in a room directly above the bar downstairs on a Wednesday and Thursday night. Wednesday the noise from the bar wasn't beyond regular street noise, on Thursday I could feel the vibrations until 2am. I imagine it is worse over the weekend but my room did already have a white noise machine in it. But I got the cheapest private room available in proximity to the loop, so I wasn't at all disappointed. The shared kitchen is also a really nice feature. There was often someone hanging out in there but I never saw anyone cook so if you plan on using it you should have no problems. I did take advantage of the luggage room before I checked in, but I would describe that as sketchy. There is a visible camera just outside of the room but none in the room, so as far as I know anyone could go into my bag and take things and as long as they don't take the bag itself there would be no way to know who did it. I was notified each day that the elevator was broken, and at times I saw people use it but I never did because I didn't want to get stuck. The shower was very nice, good flow and a big showerhead high enough that if you're 6ft you won't have to duck. As described they have a Roku TV that you can play your own services on, no cable TV.
Stayed 2 nights in Nov 2023

10/10 Excellent

Devon

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
It’s fine
The hotel itself was very clean and easy to get into. Biggest complaint was that there was how loud it was, you can hear literally everything. Other people in their rooms, and there was this super loud noise that almost sounded like the elevator going up/down, even though the room wasn’t anywhere near the elevator. There was also this buzzing noise that sounded like your phone was vibrating. These both happened at least once an hour and made it really hard to sleep.
Stayed 3 nights in Nov 2023
Response from Sonder on 19 Nov 2023
Thanks for taking the time to provide your feedback. We're sorry that noise disrupted your stay. Our team would've been happy to deliver a white noise machine and earplugs to help alleviate unwanted sounds. If you decide to give us another chance, we'd love to host you at one of our quieter locations.

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel had a hostel like feel. It was very clean and convenient. I'm not sure what parking they recommended since we just parked in a near by garage through spothero. Everything was great about this place except it could be noisy at times. There was a cute little bar in the lower level and a club around the corner that could get loud at times. There was also a loud creaking sound from a machine that would go off every so often. The tv remote would also just stop working. Overall I thought is was a great place but if you are a light sleeper and need to have all the amenities then this place is probably not for you.
Response from Sonder on 17 Nov 2023
Your honest feedback is important to us, Sarah. Although we're glad you enjoyed your overall stay, we're sorry there were some issues. We do our best to disclose that there is noise at this location, but we apologize if anything was unclear. Our team would've been happy to deliver a white noise machine and earplugs to help. If you decide to give us another chance, we'd love to show you a better experience.

10/10 Excellent

Sruchi

Liked: Cleanliness, property conditions & facilities
Great. Would stay here again
Stayed 3 nights in Nov 2023

2/10 Terrible

alpay

Disliked: Cleanliness, room comfort
Stayed 17 nights in Oct 2023
Response from Sonder on 9 Nov 2023
Hi Alpay, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Good

Tong, Kearny

Liked: Amenities, property conditions & facilities
I really love its contemporary stylish design. Love the wall art especially. Communication is smooth even though there is no front desk staff as you can just text or call and you will get a timely response. Location is awesome, 2 minutes walk to Target and it's near many good restaurants and bars. Con: Noise. Safety. It's convenient to use the digital security code for every door but no staff at the property is a big issue. There is a drunk homeless person sleeping right outside of the entrance door with alcohol and leftover food on the floor. The last morning I grabbed breakfast from outside around 9am. I was scared to go back to the hotel as I had to stand at the door and type the code right next to that person. Thankfully some other guests came back too so we came in together.

10/10 Excellent

Josslyn

Liked: Cleanliness, amenities, property conditions & facilities
For the price, location, and ease of checkin, I would recommend Found by Sonder hotel to anyone. Check-in by far was the easiest I’ve ever had (app done through the their site) and I loved how they allowed you to store your bags prior to check-in, so I could explore the city with my carry-on.
Stayed 5 nights in Oct 2023

4/10 Poor

Sarah

Disliked: Room comfort
The music from the club next door was very loud, and made for a less than restful experience. I had originally visited Found back in 2019, and the coziness of the previous establishment has disappeared. There's no lounge in the basement to watch movies or play games anymore, and the building just looks tired. With a private room about the same cost as a hotel room, I think I'll opt for a true hotel next time.
Stayed 2 nights in Oct 2023

10/10 Excellent

Karla

Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Travelled with group
Is very clean and efficient I would definitely stay there again when I’m in Chicago
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, room comfort
Great work trip!
This was a great location, quiet and clean!! Better than traditional hotel! No smoke smell no marijuana and very quiet.
Stayed 3 nights in Oct 2023

2/10 Terrible

Maria

Disliked: Cleanliness
Ten days stay. No cleaning service at all. On my departure they charged me extra (taken without permission from the deposit) saying that it was a “cleaning fee”. Thieves!
Stayed 8 nights in Oct 2023

8/10 Good

Tamra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Noisy sound like a pipe or dragging across the floor at night. Unsure what the sounds were.
Stayed 3 nights in Oct 2023

10/10 Excellent

Aimee

Stayed 1 night in Oct 2023

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in Oct 2023

6/10 Okay

Guillermo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Given that it is in a bar district. It was noisy at times in the hallway of our room late at night. The room itself was clean and functional. As far as amenities it would be nice to have a coffee maker. Overall the place was decent and the neighborhood offers a lot of options
Stayed 2 nights in Oct 2023
Response from Sonder on 5 Nov 2023
Hi Guillermo, your honest feedback is important to us. We're sorry your stay was disrupted by noise. Our tea would've been happy to deliver a white noise machine and earplugs to help alleviate unwanted sounds. Please reach out to our support team before your next stay; we'd love to help you choose the perfect space for your next visit.

8/10 Good

Majidah

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023