Maybe it was a mistake on my end. I booked the hotel through Expedia with my American Express credit card (I just left my card info. The payment was due at arrival). When I checked in, I gave the front desk the information of my citi credit card.
My American Express was charged twice. I called the hotel, and the hotel told me that I should call American Express. Then I called American Express and made a dispute. Then the second charge came back. However, on the same day, my citi card was charged and the amount was posted.
Anyone else encountered this situation before?
Shuang
於 2019 年 8 月住了 1 晚
10/10 優異
melissa (Lorain)
家人同遊
2025 年 6 月 29 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable
melissa
於 2025 年 6 月住了 1 晚
10/10 優異
Gabrielle
2025 年 6 月 25 日
Gabrielle
於 2025 年 6 月住了 1 晚
10/10 優異
Carol (Eldridge)
家人同遊, 商務旅客
2025 年 6 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The entire hotel was very clean and appealing.
Carol
於 2025 年 6 月住了 1 晚
2/10 很差
AyhAnna
2025 年 6 月 6 日
不滿:整潔度和住宿狀況
Hair on my sheets, requested several sets and they all had hair on them. Maybe it's the housekeeper hair, but still was not ok.
AyhAnna
於 2025 年 5 月住了 1 晚
10/10 優異
Stephen
家人同遊
2025 年 6 月 4 日
讚好:設施服務和住宿狀況
Newly remodeled interior. Nice breakfast. New coffee makers in lobby, brewed per cup. No coffee in room any longer. Nice Dove soap, shampoo, and conditioner dispenser in shower.
Stephen
於 2025 年 6 月住了 2 晚
10/10 優異
Maher
2025 年 6 月 2 日
讚好:整潔度、設施服務和住宿狀況
Nice
Maher
於 2025 年 5 月住了 3 晚
10/10 優異
Kathryn
2025 年 6 月 2 日
讚好:整潔度、設施服務和住宿狀況
Kathryn
於 2025 年 6 月住了 1 晚
8/10 不錯
Alok Victor
2025 年 6 月 1 日
讚好:設施服務
Enjoyed my stay
Alok Victor
於 2025 年 5 月住了 3 晚
10/10 優異
Rifa
家人同遊
2025 年 5 月 31 日
讚好:整潔度、設施服務和住宿狀況
It was exactly what I was looking for: a safe and clean place to sleep with free breakfast and parking. Staff was nice too and we didn’t have any problems with check in. Will return if I need a place to sleep close to Lombard and Chicago. It is an hour drive with traffic to downtown Chicago though.
Rifa
於 2025 年 5 月住了 1 晚
10/10 優異
valentina
家人同遊
2025 年 5 月 30 日
讚好:整潔度
Great hotel!!
valentina
於 2025 年 5 月住了 1 晚
10/10 優異
Giali
家人同遊, 親子同遊
2025 年 5 月 27 日
讚好:整潔度、設施服務和住宿狀況
Place is relatively clean and renovated. Staff is friendly and have no trouble reaching your needs. The food/lounge area is very nice and breakfest service runs smooth and taste pretty good for the price point of $0
Giali
於 2025 年 5 月住了 2 晚
10/10 優異
Maher
2025 年 5 月 27 日
讚好:整潔度、設施服務和住宿狀況
Quite friendly nice hotel
Maher
於 2025 年 5 月住了 2 晚
10/10 優異
Edgar
家人同遊, 親子同遊, 伴侶同遊
2025 年 5 月 27 日
讚好:整潔度、設施服務和住宿狀況
The front desk was helpful with our questions and concerns we brought up during check-in. The staff were professional and friendly. The breakfast was good and their coffee was great!
The neighborhood was calm and peaceful. With plenty of shopping stores, restaurants, and so much more near by.
I would stay here again!
Edgar
於 2025 年 5 月住了 2 晚
10/10 優異
Omar
家人同遊
2025 年 5 月 26 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Place is really nice and clean. Staff is amazing. Breakfast was good too
Omar
於 2025 年 5 月住了 2 晚
8/10 不錯
Janice (terre haute)
2025 年 5 月 25 日
Janice
於 2025 年 5 月住了 1 晚
8/10 不錯
Imelda
2025 年 5 月 21 日
The building is under construction. It looks like it’s falling apart
Imelda
於 2025 年 5 月住了 1 晚
8/10 不錯
Debera
家人同遊
2025 年 5 月 19 日
讚好:職員與服務和住宿狀況
We had two rooms and they changed both rooms from two queens to a single king due to overbooking. We wanted two queens in at least one room. One bathroom had not been swept and there was hair on the floor. Other than the bathroom issue, it was good.
Debera
於 2025 年 5 月住了 1 晚
8/10 不錯
Shakiyah
2025 年 5 月 18 日
讚好:職員與服務和住宿狀況
Nice stay!!
Shakiyah
於 2025 年 5 月住了 2 晚
6/10 一般
Huong
2025 年 5 月 18 日
讚好:整潔度和住宿狀況
不滿:職員與服務
Overpriced for what it worths. I don't usually do negative reviews but has to comment on this one. Receptionists are rude. They decided to switch my room with a tub to