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Reviews of Homewood Suites by Hilton Chicago-Downtown

3 out of 5
Homewood Suites by Hilton Chicago-Downtown
40 East Grand Avenue, Chicago, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 520 out of 1003 reviews" "
Rating 8 - Good. 266 out of 1003 reviews" "
Rating 6 - Okay. 117 out of 1003 reviews" "
Rating 4 - Poor. 63 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service
Could not ask to be any closer to all the sights of Chicago!
Stayed 3 nights in May 2024

6/10 Okay

Justin

Travelled with family, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Semi modern
Stayed 3 nights in May 2024
Response from Jim on 23 May 2024
Thank you for your feedback.

10/10 Excellent

Nikhil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was smooth and the staff was courteous throughout our stay. On request, early check-in was done and suite on a higher floor was given to us. The check-in staff even made an exception for refundable deposit which I really appreciate. The swimming pool and fitness center were also nice. The breakfast was nice too, only as we stayed 3 days - we observed that the breakfast repeats every alternate day. May be if you can have more options/ varieties for breakfast...
Stayed 3 nights in May 2024
Response from Jim on 21 May 2024
Thank you for the great rating and comments! We hope to have you back again soon! We hope you were able to try our new taco bar!

10/10 Excellent

Ali

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property
Stayed 5 nights in May 2024
Response from Jim on 21 May 2024
We love your rating and comment, thank you!

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service
Room was showing its wear, cracked and peeled ceilings. Elevator takes forever only 2 on property.
Stayed 1 night in May 2024
Response from Jim on 21 May 2024
Hello and thank you for your review!We regret if there were any issues in your room. Please, always alert us to anything that is not right as soon as possible so we can fix it for you before you check out.We hope to see you back!

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We utilized the valet which made everything convenient. Lots to do nearby. A very basic and solid stay!
Stayed 2 nights in May 2024
Response from Jim on 21 May 2024
Awesome, please come visit us again soon!

10/10 Excellent

Renata, Kingshill

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Jim on 11 May 2024
Thank you for the great rating!

8/10 Good

Markel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool
Stayed 1 night in Apr 2024
Response from Jim on 11 May 2024
Thank you for your rating

8/10 Good

Fatima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pleasant stay. Great location. Delicious breakfast. Comfortable bedding. Enjoyable city view from our room. Pool water wasn't completely clean. Wifi internet had some issues and low speed.
Stayed 1 night in May 2024
Response from Jim on 11 May 2024
Thank you for your review and feedback! Please, always let us know if something isn’t right, so we can address it before you check out. We hope to see you again

10/10 Excellent

Jayde

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Clean, spacious rooms. Excellent for our family of three.
Stayed 4 nights in May 2024
Response from Courtney on 8 May 2024
Thank you for the great review! We love hearing when our guests have a great experience with us! Please come see us again soon!

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from our room were spectacular. The staff was very friendly and accommodating. The location ideal for getting around the city. We will definitely go back.
Stayed 2 nights in May 2024
Response from Courtney on 8 May 2024
Thank you for the great review! We love hearing when our guests have a great experience with us! Please come see us again soon!

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of traffics for only 2 elevators but a really nice and pleasant stay
Stayed 1 night in May 2024
Response from Jim on 6 May 2024
Thank you for the great rating!

10/10 Excellent

Charles

Stayed 1 night in Apr 2024
Response from Jim on 21 May 2024
Thank you for the great rating!

8/10 Good

jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 5 nights in Apr 2024
Response from Jim on 29 Apr 2024
Thank you for your review!

10/10 Excellent

Pierre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crazy parking prices
Stayed 1 night in Apr 2024
Response from Courtney on 22 Apr 2024
Thank you for your feedback! We hope to see you again.

8/10 Good

Carol

Stayed 4 nights in Apr 2024
Response from Jim on 11 May 2024
Thank you for your rating

10/10 Excellent

Akram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 3 nights in Apr 2024
Response from Jim on 14 Apr 2024
Thank you for the great rating!

6/10 Okay

Graham

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The elevators were a disaster. They were not functioning properly for virtually our entire stay, with very little accommodation from staff.
Stayed 4 nights in Apr 2024
Response from Jim on 11 Apr 2024
Thank you for your review! We acknowledge that the elevator upgrade lasted longer than expected, and was a major inconvenience for some of our guests. We are very sorry for this. We strongly disagree with your comment, however, regarding our staff working overtime and tirelessly trying to make it just a little bit better. We’ve gotten multiple comments to the contrary. We’re sorry this wasn’t your experience.

8/10 Good

Andrew N

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was great. I appreciated that the room had a bedside clock/alarm clock -- that's increasingly rare. However, the clock was set to the wrong time and -- in a bizarre and foolish decision -- the part in which you could change the time was locked "for hotel staff only.* This was pointless and annoying. The AC -- only fan -- didn't seem to work. With windows bolted shut, it was stuff. I would appreciate a local newspaper available in lobby. Thank you for having a bathtub.
Stayed 1 night in Apr 2024
Response from Jim on 10 Apr 2024
Hello and thank you for your review.We will definitely take a look at the alarm clock settings, thank you for the heads up. We hope to see you back again soon!

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very nice and helpful. It is walking distance to the Metro station and bus stops. The valet parking was the only option we new about and was convenient, but you could self park. One of the elevators was down for repairs, which was a pain at times with 18 floors, but at busier times they escorted people on the freight elevator.
Stayed 3 nights in Apr 2024
Response from Jim on 9 Apr 2024
Thank you for your review and kind comments! We sincerely appreciate your recognition of our staff during a difficult time. The project is now complete, and we hope we see you again!

10/10 Excellent

James

Stayed 2 nights in Apr 2024
Response from Jim on 9 Apr 2024
Thank you for the great rating!

2/10 Terrible

Kristina

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Response from Jim on 8 Apr 2024
Thank you for your rating.

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet service was excellent and I give them 5 stars!! The hotel was perfect for our stay but only 1 elevator was working.
Stayed 2 nights in Apr 2024
Response from Courtney on 6 Apr 2024
Hello and thank you for your feedback! We are working to correct this issue. We hope this will not prevent you from visiting us again!

6/10 Okay

Jacqueline

Liked: Cleanliness
.
Stayed 1 night in Apr 2024
Response from Jim on 2 Apr 2024
Thank you for your rating.

8/10 Good

JAMAL, Lake Saint Louis

Travelled with family
Liked: Amenities
Hotel location nice but rooms need to be updated
Stayed 3 nights in Mar 2024
Response from Jim on 2 Apr 2024
Thank you for your rating and feedback!

6/10 Okay

Dana, Plover

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived the desk clerk stated they didn't have a reservation in my name. I showed them that I received a confirmation from the hotel stating I had checked in. He then did some digging and found a "glitch" he said, in the computer system from Expedia. Our room wasn't ready so we had to wait in the lobby for 30 minutes at 9 p.m. until the room could be cleaned or something. The hotel gave me a bottle of wine for the trouble so that was nice. At 3 a.m. on the first night, though, we started smelling marijuana all around our room's hallway. Then the hotel clerk called us at 3:40 a.m. asking us if WE were smoking. I explained I was not, and that we could smell it in our hallway. It was the room next door to us.
Stayed 4 nights in Mar 2024
Response from Jim on 1 Apr 2024
Hello and thank you for your review! We are sorry if there were any issues at check in. Sometimes with a 3rd party reservation there can be room for error. We also regret if you were disturbed at all during your first evening.

8/10 Good

Emma Clare

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: Location was great, breakfast was free, and rooms were very spacious with a kitchenette. Cons: Room never got cleaned or replenished in 5 nights. Elevators were extremely slow and not enough for size of hotel.
Stayed 5 nights in Mar 2024
Response from Jim on 31 Mar 2024
Thank you for your rating and comments! We apologize if your room was overlooked in anyway, but trust you alerted us so we could rectify it before you checked out.

10/10 Excellent

Ki

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the checkin process to checkout was smooth. Loved the complimentary breakfast and the employees who helped us find a table to sit and made sure our tables were always cleaned. Lacey especially was amazing! I will definitely come back here again and can’t wait until my next business trip!
Stayed 2 nights in Mar 2024
Response from Jim on 29 Mar 2024
We love it, thank you for recognizing Lacey! Please come back and visit all of us again soon!

10/10 Excellent

Rafael, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and a great kitchen!Wine glasses could add a touch but no big deal as the room was amazing w/lots of space!!
Stayed 1 night in Mar 2024
Response from Anita on 28 Mar 2024
Hello and thank you for your review!We love hearing about our staff doing a great job, but regret if there were any issues in your room. Please, always alert us to anything that is not right as soon as possible so we can fix it for you before you check out.We hope to see you back again soon!

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 3 nights in Mar 2024
Response from Jim on 28 Mar 2024
Thank you for your rating!

10/10 Excellent

Sara Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jim on 29 Mar 2024
Thank you for the great rating!

8/10 Good

Ngamta

Stayed 1 night in Mar 2024
Response from Courtney on 16 Apr 2024
Thank you for your review!

10/10 Excellent

Debra

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jim on 27 Mar 2024
Thank you for the excellent rating!

8/10 Good

Allan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are comfortable and spacious, staff is friendly, especially one gentleman server at breakfast. Breakfast is good, though waffles are no longer available. The only negative for me was that the fitted bed sheet was too small for the bed and kept coming off exposing the mattress.
Stayed 2 nights in Mar 2024
Response from Gabriel B. on 26 Mar 2024
Dear Allen:Thank you for sharing your feedback with us! We are delighted to hear that you enjoyed our breakfast service and apologize for not having Waffle but not daily in order to have some variety. We will definitely look into the sheets issue with our housekeeping.Your satisfaction is our priority, and we are thrilled that you found the value in the service provided. We look forward to welcoming you back for another enjoyable experience in the future!

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We liked that it was close to everything as it’s right downtown. Lots of shopping, dining, coffee shops and so on. It is slightly dated and the drain in the shower backed up quite a bit. We did tell reception in person but it never really got fixed. Other than that the free breakfast was excellent. Lots of options from cold cereals and oatmeal to eggs, bacon, sausage, waffles, juice, coffee and so on. Staff very friendly.
Stayed 3 nights in Mar 2024
Response from Jim on 25 Mar 2024
Thank you for the review! We are sorry if your drain wasn't rectified, but hope that won't prevent you from visiting us again!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service
I felt the pool was nice enough for the location but the water itself was very dirty and grimy. Felt it needed some regular attention or a adjusted process to cleaning. The breakfast offering is nice and the breakfast staff were very accommodating but the food was subpar at best. Overall a nice stay in a good location with a fair price.
Stayed 2 nights in Feb 2024
Response from Jim on 21 Mar 2024
Thank you for your feedback and comments! We hope to see you back again soon!

8/10 Good

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking! The shower was old and the head needed replaced.
Stayed 1 night in Mar 2024
Response from Jim on 21 Mar 2024
Thank you for your review and feedback! Please, always alert us right away to anything that may not be right in your room so we can fix it for you right away. We hope to see you again!

10/10 Excellent

LeAnn

Stayed 1 night in Mar 2024
Response from Courtney on 7 Apr 2024
Thank you for the great rating!

6/10 Okay

DARRELL

Travelled with family
Liked: Staff & service
Easy check in. Good breakfast. Helpful staff. Amazing water pressure. Our room needed dusted. It also needed a trash can in the kitchen, a new sofa, and a full length mirror.
Stayed 2 nights in Mar 2024
Response from Jim on 18 Mar 2024
Hello and thank you for your review!We love hearing about our staff doing a great job, but regret if there were any issues in your room. Please, always alert us to anything that is not right as soon as possible so we can fix it for you before you check out.We hope to see you back again soon!

4/10 Poor

Rebecca

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We paid extra for a king corner suite. Our windows fogged up with condensation and we tried doing everything to clean them off. Whats the point of the view if the wondows are fogged up. No conditioner in the shower. Pool closed early at night so we didnt get to take the kids swimming and enjoy the night time city view. Dont think well book here agian. Only positive note is the breakfast staff was so nice and helpful.
Stayed 1 night in Mar 2024
Response from Jim on 11 Mar 2024
Hello, and thank you for your review!Although we love hearing about our staff, we are sorry if there were any issues in your room. Please, always alert us right away to any issues in your room, so we can fix them for you before you check out.

10/10 Excellent

LaTaja, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jim on 28 Feb 2024
Thank you for the great rating!

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jim on 23 Feb 2024
Thank you for the great rating!

8/10 Good

Leeann

Travelled with family
Liked: Cleanliness, staff & service, amenities
The employees were amazingly helpful. Even the staff running the breakfast were so chipper, helpful, and patient. The location was spot on for what we wanted to do and we felt extremely safe at all times. I would give it 5 stars except the bed and couch could have used updating. Otherwise everything was perfect!
Stayed 2 nights in Feb 2024
Response from Jim on 20 Feb 2024
Hello and thank you for your review!We love hearing about our staff doing a great job, but regret if there were any issues in your room. Please, always alert us to anything that is not right as soon as possible so we can fix it for you before you check out.We hope to see you back again soon!

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, perfect for family vacation. We had some issues with the room window though, air was coming in making the room cold.
Stayed 3 nights in Feb 2024
Response from Jim on 20 Feb 2024
Hello and thank you for your review!We're glad to see that overall, you enjoyed your visit! We regret if there were any issues in your room. Please, always alert us to anything that is not right as soon as possible so we can fix it for you before you check out.We hope to see you back again soon!

10/10 Excellent

Mariela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, the suite was very spacious it has a nice kitchen with everything you need. Enough towels, super clean, nice breakfast. I would definitely stay at this hotel again.
Stayed 2 nights in Feb 2024
Response from Jim on 19 Feb 2024
Thank you for the excellent review! We can't wait to have you back again!

10/10 Excellent

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Chi-town
Great area, nice staff and excellent breakfast. Will be back.
Stayed 2 nights in Feb 2024
Response from Jim on 19 Feb 2024
Wow, thank you for the great comments! Please come see us again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jim on 17 Feb 2024
Thank you for the great rating!

8/10 Good

Daryle D

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Perfect location with easy access to major establishments. The only downside is that theres no parking and to check in you have to go to the 6th floor, with only 2 elevators on a 19th storeys building sometimes you have to wait longer.
Stayed 1 night in Feb 2024
Response from Jim on 16 Feb 2024
Thank you for your review and feedback!

10/10 Excellent

Chitique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place me my husband been couple times we going back
Stayed 1 night in Feb 2024
Response from Jim on 15 Feb 2024
We love our loyal and repeat guests, thank you for your review! Let us know right away if we ever fall short!

10/10 Excellent

Prity, Bangalore

Liked: Property conditions & facilities
.
Stayed 4 nights in Jan 2024
Response from Jim on 13 Feb 2024
Thank you for the great review!