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Reviews of Hyatt Regency O'Hare Chicago

4 out of 5
Hyatt Regency O'Hare Chicago
9300 Bryn Mawr Ave, Rosemont, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 693 out of 1189 reviews" "
Rating 8 - Good. 254 out of 1189 reviews" "
Rating 6 - Okay. 96 out of 1189 reviews" "
Rating 4 - Poor. 68 out of 1189 reviews" "
Rating 2 - Terrible. 78 out of 1189 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Neeraj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean property and nice breakfast options. Staff is very nice and helpful. The only thing I didn't like is the small bathroom and the shower area in the rooms.
Stayed 3 nights in May 2024
Response from Cheri D. on 16 May 2024
Thank you so much for taking the time to share feedback about your stay.

6/10 Okay

CAGLAR

Event water in the room $4
Stayed 2 nights in May 2024
Response from Cheri D. on 13 May 2024
Thank you for sharing feedback about your stay.

10/10 Excellent

Tamina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a quick trip or longer - updated rooms comfortable and clean!
Stayed 1 night in Apr 2024
Response from Florijan M on 4 May 2024
Thank you for sharing your feedback!

6/10 Okay

Michelle

Business traveller
Liked: Amenities
Disliked: Cleanliness
No upgrade which is unusual. Surfaces in room not thoroughly cleaned. Filthy carpet in hallway outside door. Elements of room dated and worn.
Stayed 1 night in May 2024
Response from Cheri D. on 3 May 2024
Hello, thank you for sharing feedback about your stay. Last night on 5/2 the hotel was sold out so when that happens, unfortunately we cannot offer much for upgrade options.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in and then checked out.
Stayed 1 night in May 2024
Response from Florijan M on 3 May 2024
Thank you for your response. If you have some time, please provide more information so that we could improve your stay experience.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Florijan M on 4 May 2024
Thank you for sharing your feedback!

10/10 Excellent

thamer Z Abd

Stayed 1 night in Apr 2024
Response from Florijan M on 19 May 2024
Thank you for your review!

10/10 Excellent

Sara, Elgin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP premiere suite was amazing, spacious perfect for hosting a conference meeting or a quaint gathering, will definitely return and highly recommend thos hotel.
Stayed 1 night in Apr 2024
Response from Cheri D. on 23 Apr 2024
Thank you, we can't wait to welcome you back again!

10/10 Excellent

Beth

Business traveller, Travelled with group
Maxwell is wonderful
Stayed 1 night in Apr 2024
Response from Cheri D. on 22 Apr 2024
Thank you, we hope you enjoyed your stay.

10/10 Excellent

abdul

Stayed 1 night in Apr 2024
Response from Cheri D. on 10 May 2024
Thank you, we hope you enjoyed your stay!

10/10 Excellent

KHANH

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is spectacular in design. The place is very well maintained. I was here last year and it looks just as new. I love this place and will continue to come here again in the future.
Stayed 3 nights in Apr 2024
Response from Cheri D. on 16 Apr 2024
Thank you, we hope you enjoyed your stay.

4/10 Poor

chris

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Regency disappoints, particularly when considering its steep pricing relative to local options. The rooms feel unclean and painfully outdated, urgently needing a modern refresh. As one of the most expensive hotels in the area, it falls short of expectations for comfort and style. The lone highlight in this otherwise lackluster experience is the excellent shuttle service, which operates efficiently and provides a much-needed convenience. Overall, the Hyatt Regency must revamp its accommodations to truly justify its premium rates and align with the quality promised by its renowned brand.
Stayed 1 night in Apr 2024
Response from Florijan M on 14 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Noemi, Cicero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Florijan M on 13 Apr 2024
Thank you for your review!

10/10 Excellent

Sage

Stayed 3 nights in Mar 2024
Response from Cheri D. on 1 May 2024
Thank you, I hope you enjoyed your stay.

10/10 Excellent

Alberto

Stayed 4 nights in Mar 2024
Response from Cheri D. on 9 Apr 2024
Thank you, we hope you enjoyed your stay.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Florijan M on 9 Apr 2024
Thank you for your review!

10/10 Excellent

Vida

Stayed 1 night in Apr 2024
Response from Florijan M on 9 Apr 2024
Thank you for your review!

10/10 Excellent

Jose Antonio

Stayed 1 night in Apr 2024
Response from Cheri D. on 28 Apr 2024
Thank you, we hope you enjoyed your stay.

10/10 Excellent

Matt

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my experience at the Hyatt Regency in Rosemont, Illinois, was truly exceptional. The combination of exceptional service, luxurious accommodations, and top-notch amenities made my stay memorable and enjoyable. I would highly recommend this hotel to anyone looking for a first-class experience in the Rosemont area. I was even allowed to bring my dog.
Stayed 5 nights in Mar 2024
Response from Cheri D. on 4 Apr 2024
We love to hear this! Thank you for sharing feedback about your stay!

10/10 Excellent

Joan

Stayed 1 night in Mar 2024
Response from Cheri D. on 16 Apr 2024
Thank you!

10/10 Excellent

Jose Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room!
Stayed 1 night in Mar 2024
Response from Cheri D. on 25 Mar 2024
Thank you! We hope you enjoyed your stay.

10/10 Excellent

Carlos, Oro Valley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Great airport transportation.
Stayed 2 nights in Mar 2024
Response from Cheri D. on 25 Mar 2024
Thank you! We hope you enjoyed your stay.

10/10 Excellent

Malika

Stayed 1 night in Mar 2024
Response from Cheri D. on 9 Apr 2024
Thank you! We hope you enjoyed your stay.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here right after a bad experience at our other hotel. We called that minute and they had a room ready for us
Stayed 1 night in Mar 2024
Response from Florijan M on 17 Mar 2024
Thank you for your review !

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 2 nights in Feb 2024
Response from Florijan M on 17 Mar 2024
Thank you for your review !

10/10 Excellent

Teena, Sabula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really didn't like that I had to pay $40/night for parking. It most definitely would have been alot cheaper if I would have booked my stay through a Park Stay and Fly site. I had to pay an extra $200 above and beyond my 2 nights stay!!! Live and Learn!!!! Teena Franzen
Stayed 1 night in Mar 2024
Response from Florijan M on 16 Mar 2024
Thank you for your review!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well managed with great dining including breakfast on site. There is easy access to the Des Plaines River over a foot bridge to a recreational path and nature trails, definitely worth checking out if you have time to unwind or want the exercise option.
Stayed 4 nights in Mar 2024
Response from Florijan M on 14 Mar 2024
Thank you for your review!

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy shuttle service to O'Hare airport.
Stayed 1 night in Mar 2024
Response from Florijan M on 12 Mar 2024
Thank you for your review!

10/10 Excellent

Randa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Cheri D. on 7 Mar 2024
Thank you, we hope you enjoyed your stay with us!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Cheri D. on 28 Feb 2024
Thank you!

10/10 Excellent

Cheri, Lansing

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very easy. Daniel was amazing. Anytime i had a question during my stay, he was able to help me.
Stayed 1 night in Feb 2024
Response from Florijan M on 25 Feb 2024
Thank you for your review!

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Florijan M on 20 Feb 2024
Thank you for your review !

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Florijan M on 20 Feb 2024
Thank you for your review !

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Florijan M on 19 Feb 2024
Thank you for your review !

2/10 Terrible

Tamara

Stayed 1 night in Feb 2024
Response from Cheri D. on 19 Feb 2024
We hope you enjoyed your stay. Please reach out directly if you would like to provide more details.

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Florijan M on 14 Feb 2024
Thank you for your review!

10/10 Excellent

Joshua

Travelled with family
Stayed 2 nights in Feb 2024
Response from Cheri D. on 12 Feb 2024
Thank you, we hope you enjoyed your stay.

2/10 Terrible

Nilda

Stayed 1 night in Feb 2024
Response from Cheri D. on 20 Mar 2024
Thank you, we hope you enjoyed your stay.

2/10 Terrible

Natasha

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Cheri D. on 7 Feb 2024
Hello, we hope you enjoyed your stay. Please feel free to reach out with any concerns. Thank you!

8/10 Good

Amy

Stayed 1 night in Feb 2024
Response from Cheri D. on 20 Mar 2024
Thank you, we hope you enjoyed your stay.

10/10 Excellent

Nilanjan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Jan 2024
Response from Cheri D. on 2 Feb 2024
Thank you, we hope you enjoyed your stay.

10/10 Excellent

Gary, Knoxville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful design, just a nice space to be in. Liked the plants. Convenient shuttle to the airport.
Stayed 1 night in Jan 2024
Response from Cheri D. on 2 Feb 2024
Thank you so much! We hope to see yoou next time.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a FANTASTIC location near Ohare Airport. Shuttle services was EXCELLENT! The only reason I’m give it a 4 Star was the front desk service. They need to be friendlier. Smile. Ask if they can help out a little more. For the monies we pay at least offer assistance. Otherwise, everything else went great!
Stayed 1 night in Dec 2023
Response from Cheri D. on 30 Jan 2024
Thank you for taking the time to share feedback about your stay. We wish you safe travels home and hope to see you again!

6/10 Okay

Verified traveller

Nice hotel overall and clean. Onsite retaurant for dinner was just ok. Pillows a liitle hard.
Stayed 1 night in Jan 2024
Response from Florijan M on 30 Jan 2024
Thank you for your review. Please let us know if you have any details to share regarding your hotel stay.

10/10 Excellent

Arpiar

Stayed 1 night in Jan 2024
Response from Cheri D. on 26 Jan 2024
Thank you, we hope you enjoyed your stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cheri D. on 23 Jan 2024
Thank you, we hope you enjoyed your stay.

8/10 Good

Lenita

Liked: Cleanliness, staff & service, property conditions & facilities
Bring back buffet and valet parking
We have been coming here for the Jump dance competition for the past 11 years. One of the highlights every year was the amazing Buffet and the valet service both of which are now not available. There is still a breakfast Buffet, but at 25+ dollars it was very poor value. Other than the coffee and omelet station it was very subpar! It is also an under utilized space when people stand in line for an hour to get in to the Red Bar. It was understandable during Covid to discontinue the Buffet but please bring it back! Please!
Stayed 1 night in Jan 2024
Response from Florijan M on 23 Jan 2024
Thank you for your review. We will definitely pass your feedback on to our F&B team.

6/10 Okay

Paige

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Florijan M on 22 Jan 2024
Thank you for your review !

10/10 Excellent

Laurel, Greenville

Travelled with family
Parking was a bit tricky. Couldn’t always get a spot in the ramp.
Stayed 2 nights in Jan 2024
Response from Florijan M on 22 Jan 2024
Thank you for your review !

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cheri D. on 19 Jan 2024
Thank you, we hope you enjoyed your stay.