This is my go-to for stays in Chicago. The hotel is stunning! The location on the Gold Coast is perfect for accessing every part of downtown and transportation beyond. The rooms are immaculate and so chic. Staff are helpful and accommodating. I needed to check-in early and they got me in!
Windy
2025 年 7 月入住 1 晚
8/10 还可以
Paige
2025 年 7 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
Very large rooms. Expensive unexpected amenity fee. Be prepared to be charged 300-400 for breakfast parking etc. hotel
Paige
2025 年 5 月入住 2 晚
8/10 还可以
Kirsty
与家人出行
2025 年 7 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location for shopping and dining.
Kirsty
2025 年 5 月入住 1 晚
8/10 还可以
Wenqi
与家人出行
2025 年 7 月 23 日
不满意:住宿条件和设施,服务设施
Staffs are friendly and location is pretty close to attractions with uber. Facility condition is not the best and no one cleaning and refilling shampoo conditioner during the day.
Wenqi
2025 年 7 月入住 4 晚
10/10 超赞
Karina
与家人出行
2025 年 7 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really enjoyed my stay even got complimentary alcoholic beverages! Star was amazing!
Karina
2025 年 7 月入住 1 晚
6/10 一般
Shivani
与家人及幼儿出行
2025 年 7 月 22 日
不满意:服务设施,员工和服务
We were there for 3 nights and our stay was pleasant. However, our room was not cleaned over the 3 days of our stay. No one provided us new towels or anything and even when we called reception, it took forever for them to send someone up to our room. The AC stopped working and it was super hot. An expert came and fixed but then AC broke down and started to leak. Eventually issue was sorted. Drinks and food were good. Overall decent stay.
Shivani
2025 年 7 月入住 3 晚
8/10 还可以
Thomas
2025 年 7 月 21 日
满意:员工和服务,清洁度
great location for my interests
Thomas
2025 年 7 月入住 3 晚
6/10 一般
Kevin
与配偶出行
2025 年 7 月 21 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms need a lot of work. We can issues with cleanliness and things not working.
Kevin
2025 年 7 月入住 4 晚
2/10 糟糕
Katie
2025 年 7 月 20 日
不满意:清洁度、员工和服务、住宿条件和设施
When we checked in - the hotel gave our room away saying they were overbooked and we had no room. I had even done the early check in to the room. My family of 5 after traveling 14 hours was now stranded in Chicago with no hotel room. No rooms available in the area of town we wanted to stay in. So our only opinion was to stay 30 miles away at a much less attractive hotel. I was furious and the hotel staff basically said “sorry not sorry” we weren’t the only ones they did this too. It was awful experience and I will NEVER book with them or one of there affiliates again. There excuse was since we booked through a third party (Expedia) they didn’t have to honor the reservation which was already paid for!
Katie
2025 年 7 月入住 2 晚
10/10 超赞
Ashley
与家人出行, 与配偶出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We love this place! 2nd time staying
Ashley
2025 年 7 月入住 1 晚
10/10 超赞
Denise
2025 年 7 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Historic property in a very fun part of town.
Denise
2025 年 6 月入住 1 晚
10/10 超赞
Steve
2025 年 7 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Property was nice and a great location. Breakfast was good/convenient
Steve
2025 年 7 月入住 1 晚
2/10 糟糕
David
与家人及幼儿出行, 带宠物出行, 与配偶出行
2025 年 7 月 13 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Save your money and book elsewhere. The pictures are deceptive. The staff is not sympathetic. The rooms are worn out. If you have a problem you’re likely on your own. I can’t believe how poorly managed this place is.
David
2025 年 7 月入住 2 晚
4/10 很差
alicia,CHICAGO
与家人及幼儿出行
2025 年 7 月 13 日
不满意:清洁度、服务设施、住宿条件和设施
It is in awful conditions. Nothing like website pictures. Very deceiving. Property is unkempt. Old and dirty. Carpets are stained and smell awful. The mandatory $99 per day rate is not worth the breakfast served. Managers are rude and unprofessional.
alicia
2025 年 7 月入住 3 晚
6/10 一般
Wayne
与家人出行
2025 年 7 月 8 日
满意:住宿条件和设施,清洁度
不满意:服务设施
The amenities fee is a nuisance. They force you to drink and eat at the hotel and the food isn’t worth the 87 dollars a person they charge you. Also for a non drinker, the bar vouchers are kind of a waste.
Wayne
2025 年 7 月入住 2 晚
8/10 还可以
Eric
团体旅客
2025 年 7 月 8 日
满意:住宿条件和设施,清洁度
Hotel location and value were great. It’s a dated property and rooms (esp bathroom) was tiny. Ok for the money.
Eric
2025 年 7 月入住 2 晚
6/10 一般
Sharon
与家人出行
2025 年 7 月 6 日
不满意:服务设施,员工和服务
Staff was incompetent and lacked customer service skills. Either could not answer questions about the “resort” package or gave incorrect information. The “resort” package was not optional yet front desk could not explain what the package included.
Sharon
2025 年 7 月入住 1 晚
10/10 超赞
Amy
2025 年 7 月 3 日
I love it and will be back
Amy
2025 年 5 月入住 1 晚
8/10 还可以
Elizabeth
2025 年 7 月 1 日
Elizabeth
2025 年 6 月入住 4 晚
4/10 很差
Jorg
商务旅客
2025 年 7 月 1 日
不满意:住宿条件和设施,员工和服务
mandatory surcharges no one asks for or needs
Jorg
2025 年 6 月入住 1 晚
6/10 一般
Christerfer
2025 年 6 月 30 日
Over experience was fine with the hotel. I just never got any room service while I was there. I had to go downstairs for towels, but other than that it was fine. My day was fine and it was quiet. I wasn’t disturbed at all. There wasn’t any noise at all either when I was staying.
Christerfer
2025 年 6 月入住 3 晚
10/10 超赞
Jason
与家人出行
2025 年 6 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient
Jason
2025 年 6 月入住 6 晚
2/10 糟糕
Mike
2025 年 6 月 29 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Got hit with a lot of hidden fees. Made me pay for breakfast for two people despite being a solo traveller. Breakfast also wasn’t that great. Made me pay for drinks tickets that the bar tender made some people but not everyone pay an up charge for old fashions. The hotel itself is nice but all the additional charges were outrageous.