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"Staffs are very friendly. The room is very nice. Definitely we will stay there again "

"This is a terrific Hotel with some great Onsens "

"Excellent service and foods."

"Close to the station. Convenient store, restaurants. Amenities, laundry, supply face beauty masks etc. "

"We stayed 4 nights in this beautiful hotel and absolutely loved our stay. Everything is new, having a fridge, washing machine/dryer, good size kitchen, big bathtub, comfortable bed in the room was amazing. Close to the station, easy to get around. the breakfast at the hotel was delicious and highly recommend. Hot chocolate in City Bakery is the best. There are a lot of restaurants downstairs. Pizza was great. We will definitely come back again. "

"Excellent location. Friendly and very informative staff. "

"What a magical hotel complex! The buildings and grounds are absolutely beautiful and impeccably maintained. The hospitality we experienced was like none other. The hotel was easily accessed via the Tozan train. It's a short walk to the hotel from Miyanoshita Station, but there is a hotel shuttle available if preferred. We stayed in the Forest Wing and the rooms were comfortable (firm mattress!) and clean. The breakfast was delicious with amazing presentation on China and silver dishes. So many things to explore - the outdoor gardens, the onsen, the pool, the gym, the museum, and the coffee/beverage room. I would come back to Japan/Hakone just for this stay! Arigato gozaimasu!"

"Great experience "

"4年ほど前からよく利用しています。 ずっと部屋の清潔さが保たれていて快適に過ごせます。 スタッフの応接が素晴らしく、団体の方がエレベーター待ちをしている際も優先してご案内を頂いたり気配りが随所に行き届いていて単純なステイ以上の体験が出来ます。"