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Reviews of AC Hotel by Marriott Cincinnati at Liberty Center

3.5 out of 5
AC Hotel by Marriott Cincinnati at Liberty Center
7505 Gibson St, West Chester, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 390 out of 526 reviews" "
Rating 8 - Good. 82 out of 526 reviews" "
Rating 6 - Okay. 24 out of 526 reviews" "
Rating 4 - Poor. 17 out of 526 reviews" "
Rating 2 - Terrible. 13 out of 526 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hani, Centreville

Liked: Cleanliness, staff & service, property conditions & facilities
Great property in a great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Nichelle

Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024

10/10 Excellent

Waldine, Dayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Tammy Lyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and smartly designed.
Stayed 1 night in Apr 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and love staying here. The staff member at checkin was incredibly kind and professional. The only thing I disliked was how vastly different the price for the room was versus what was shown when I booked through Expedia. However this may not have been the hotel's fault! I would just prefer more open disclosure on pricing when booking a room. I will still be staying at this hotel again and again.
Stayed 1 night in Mar 2024

10/10 Excellent

Tera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a beautiful place to call home for the night!!
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in walking distance to lots of restaurants and shops. Beautiful hotel with excellent amenities.
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside the room, you could see the heating unit it was super loud and every 30 minutes would get really loud and the room would shake felt like a train was coming through our room could not sleep and there was never anybody at the front desk working nowhere to be found was The staff
Stayed 1 night in Jan 2024
Response from AC Hotel Team on 29 Jan 2024
Thank you for taking the time to complete a review. Our maintenance department has been made aware of the issue. We have also followed up with the front desk to ensure someone is always available.

10/10 Excellent

Abigail

Stayed 1 night in Jan 2024

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smooth
The hotel is beautiful and so is the room. Conveniently positioned and accessible. Renovating going on in the front lobby dusty.
Stayed 2 nights in Dec 2023

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Barrett, Nashville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, beautiful hotel. The staff was outstanding, very helpful, courteous. It is in an area that is a “Live, work, eat, play” concept. Good restaurants, shopping, boutiques, movie theater. All within walking distance.
Stayed 3 nights in Dec 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Overall the day was great. The room was clean and spacious. The only complaints are that we faced the rear of the building over looking the A/C on the roof and the beds were on wheels and really loud ;)
Stayed 1 night in Dec 2023

8/10 Good

Boedi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located by the Liberty Center. There are many options for food and shopping.
Stayed 1 night in Nov 2023

2/10 Terrible

Alicia

Stayed 1 night in Nov 2023
Response from AC Hotel Team on 27 Nov 2023
Thank you for taking the time to complete a review. I'm sorry it looks like you did not enjoy your stay. Any comments would help us to improve our service and better assist you.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Todd

Travelled with partner
Liked: Amenities, property conditions & facilities
A nice property but did not impress @ almost 2x cost of similar. Rooms felt small and kinda of cheap and a bit "beat up" for such a new hotel. Lack storage in the room (no drawers or separate closet) made it feel even more claustrophobic. Plastic black-out shades did not seal edges to window, so commercial light and sunrise light were problematic. Limited interaction with staff was pleasant but Marriot policy of no stay points when booking through 3rd parties was a disappointment (not hotel specific) Will not likely visit an AC or maybe even a Marriott property again.
Stayed 1 night in Nov 2023
Response from AC Hotel Team on 21 Nov 2023
Thank you for taking the time to complete a survey. The AC brand does have a more modern, open and simple room layout. This property is 7 years old and just getting ready for our first refresh. Thank you for your input.Marriott Bonvoy points are awarded per dollar spent at the hotel. Unfortunately, when booking through a third party, your bill with us is 0, as the third party is charged. You do receive night stay credit toward your Bonvoy level. If you wish to receive the dollar points, please book direct. Thank you again for your feedback.

2/10 Terrible

Adreanna

Stayed 1 night in Nov 2023

10/10 Excellent

Ann

Stayed 1 night in Oct 2023
Response from Attina Smith on 6 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Attina Smith on 6 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David, Fort Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. A lot of activities around
Stayed 1 night in Sep 2023
Response from Attina Smith on 6 Nov 2023
We are glad that you enjoyed your stay with us. If travels bring you back to this area, we hope that you stay with us again.

4/10 Poor

Jocelyn

Response from Attina Smith on 6 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Attina Smith on 6 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great customer service! I would stay there again!!
Stayed 1 night in Sep 2023
Response from AC Hotel Team on 11 Sept 2023
Thank you for taking the time to complete a review. I'm happy to hear you enjoyed your stay. we look forward to you staying with us again.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AC Hotel Team on 1 Sept 2023
Thank you for taking the time to complete a review. On behalf of the entire hotel team, I want to thank you for sharing about your resent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alicia

Stayed 3 nights in Aug 2023
Response from Attina Smith on 17 Aug 2023
Thank you so much for your recent stay with us and for taking a moment to fill out a survey. Receiving surveys back like yours filled with all high marks always brings a smile to the faces of our staff so I will be sure to share it with them and hang it for everyone to see. It has truly been our pleasure to serve you and hope to welcome you back the next time your travels bring you to the area!

10/10 Excellent

Steven

Liked: Amenities
This is such a fun area and a wonderful hotel!!
Stayed 1 night in Aug 2023
Response from Attina Smith on 14 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about you stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Attina SmithGuest Service SupervisorRaymond Managementatsmith@raymondteam.com5137596500

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Attina Smith on 1 Aug 2023
Thank you for choosing AC Hotel Liberty, for your recent travels to Liberty Township area. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.

10/10 Excellent

Leighton

Travelled with partner
Liked: Amenities, property conditions & facilities
Pretty nice area
Stayed 1 night in Jul 2023
Response from Attina Smith on 30 Jul 2023
Thank you for staying with us. We are glad that you enjoyed yourself and liked the area. If travels bring you back to this area we would be glad to have you stay with us again.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from AC Hotel Team on 31 Jul 2023
Thank you for completing a survey from your most recent stay.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at the AC Hotel, the breakfast was delicious and the staff was really kind. The property was clean and our room was very nice. Loved everything!!
Stayed 1 night in Jul 2023
Response from AC Hotel Team on 21 Jul 2023
Michelle,We are glad that you enjoyed your stay. Please keep us in mind the next time you are in area!Sincerely,The AC Hotel Team

8/10 Good

Michelle, Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from AC Hotel Team on 21 Jul 2023
Michelle,We are delighted that you enjoyed your stay with us and hope you will consider staying with us again in the future.Sincerely,AC Hotel Team

10/10 Excellent

Kymberli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from AC Hotel Team on 21 Jul 2023
Kymberli,We are glad that you enjoyed your stay with us. Please keep us in mind the next time you are in the area!Sincerely,AC Hotel Team

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from AC Hotel Team on 21 Jul 2023
Kimberly,We are glad that you enjoyed your stay with us. We look forward to seeing you again in the future!Sincerely,AC Hotel Team

10/10 Excellent

Pamela Carter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a treat to stay in this hotel! We felt like we were being pampered! Everything was appointed elegantly. The pool was a bit chilly, but it certainly looked inviting! My only advice would be to double-check the window overlooking the shopping area...a fairly large smudge blocked the otherwise lovely view from the 6th floor. We will be back for another visit, to be sure!
Stayed 1 night in Jun 2023
Response from AC Hotel Team on 27 Jun 2023
Thank you for taking the time to complete a review. We are so glad you enjoyed your stay.

8/10 Good

Shane

Stayed 1 night in Jun 2023
Response from AC Hotel Team on 22 Jun 2023
Thank you for taking the time to complete a review. We are happy that you enjoyed your stay and hope that you stay with us when you are in the area again.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible place to stay close to our kids soccer tourney. Highly recommend based on location, amenities, and overall quality of the property.
Stayed 1 night in Jun 2023
Response from AC Hotel Team on 20 Jun 2023
Thank you for taking the time to complete a review. I'm happy you enjoyed your stay!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from AC Hotel Team on 22 Jun 2023
Thank you for taking the time to complete a review. We are happy that you enjoyed your stay and hope that you stay with us when you are in the area again.

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from AC Hotel Team on 22 Jun 2023
Thank you for taking the time to complete a review. We are happy that you enjoyed your stay and hope that you stay with us when you are in the area again.

10/10 Excellent

Marsha

Stayed 1 night in May 2023
Response from AC Hotel Team on 22 Jun 2023
Thank you for taking the time to complete a review. We are happy that you enjoyed your stay and hope that you stay with us when you are in the area again.

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Our stay was wonderful, the staff was friendly and the King Suite was great with plenty of room.
Stayed 1 night in May 2023
Response from AC Hotel Team on 30 May 2023
Thank you for choosing to stay with us at the AC! And thank you for taking the time to let us know you enjoyed your stay.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
❤️
Stayed 1 night in May 2023
Response from AC Hotel Team on 30 May 2023
Thank you for choosing to stay with us at the AC! And thank you for taking the time to complete a survey.

4/10 Poor

Angie

Stayed 1 night in May 2023
Response from AC Hotel Team on 15 May 2023
Thank you for saying with us. I'm sorry we did not meet your expectations.

10/10 Excellent

Meagan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from AC Hotel Team on 10 May 2023
Thank you for staying with us and for taking the time to complete a review. Have a great day!

10/10 Excellent

Staeshey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from AC Hotel Team on 9 May 2023
Thank you for taking the time to review your recent stay.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
On the way home
On our way north from Florida it was a great place to stop, north side of Cincinnati. Made for easy departure. I was disappointed that the restaurant was not open on Sundays as I specifically used that as a filter. That said numerous restaurants easily walkable nearby. Only other irritant was the shower did not fully work, only the rain head.
Stayed 1 night in Apr 2023
Response from AC Hotel Team on 5 May 2023
Thank you for taking the time to let us know about your recent stay. Thank you for letting us know that the filters may not be correct. Our dinner option has recently been added and is not available on Sunday evenings. I apologize for the miscommunication. I have let our Maintenace team know about the shower to ensure it is not a continued problem. I hope that you stay with us again when you are in the area.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed the night here after a show. They hotel was very nice. The room was quiet, which was nice given the fact that our room was across from the elevator. The staff was very friendly. The hotel is also within walking distance to numerous restaurants
Stayed 1 night in Apr 2023
Response from AC Hotel Team on 2 May 2023
Nicholas,We are delighted that you enjoyed your stay with us and we hope you will consider staying with us the next time your travels bring you to the area. Sincerely,AC Hotel Team