A complete disaster from start to finish.
Upon arrival, I was told that they had no room for me, because "You have accidentally booked for the following night". When I produced the email confirmation that showed that not only HAD I booked for the correct night, but I had paid for the stay IN ADVANCE, the staff said "you're in luck! you can have very last available room!" As if I should be grateful that they had deigned to provide the service which I had paid for in advance, instead of APOLOGISING for THEIR mistake, which would have been the correct response.
When I asked where their car park was, I was told that they didn't have one, in direct contradiction to what they had told me BEFORE making the booking.
Then they asked for a credit card for incidentals, but refused to take Amex! What sort of hotel in a tourist town refuses to take Amex? I might point point that Amex seemed to be QUITE GOOD enough for them when taking the fee in advance.
When we finally got to the room, it was not the great suite advertised by Expedia, but a rubbish little room above a pub with very definite "you can have very last available room!" Vibes - not what I had paid for - and continual noise from the pub directly underneath.
Their WiFi password was a hint to "DontUseExpediaBookDirectWithUs". The only reason I STAYED with them is that they were suggested by Expedia, but I certainly won't do again. And if they don't like Expedia so much, why don't they just leave it?