Madrid City Hall Hotels

"Great breakfast, friendly and helpful staff. We enjoyed our stay."

"Mi experiencia en el Hotel RIU Plaza España fue excelente de principio a fin. La ubicación es simplemente inmejorable, en plena Gran Vía, lo que permite moverse caminando a los principales puntos turísticos de Madrid, así como disfrutar de restaurantes, tiendas y vida nocturna a pocos pasos. Las instalaciones del hotel son modernas, elegantes y muy bien cuidadas. La habitación fue cómoda, limpia y con una vista espectacular de la ciudad, lo que hizo la estancia aún más especial. La cama muy confortable y el baño amplio, con todos los detalles necesarios. Uno de los mayores atractivos del hotel es su famosa terraza en la azotea, que ofrece vistas panorámicas impresionantes de Madrid. Sin duda, es un lugar perfecto para relajarse, tomar algo y disfrutar del atardecer. El servicio del personal fue otro punto destacado: atentos, profesionales y siempre dispuestos a ayudar en todo momento. El check-in y check-out fueron rápidos y eficientes. El desayuno buffet es muy completo, con gran variedad de opciones tanto dulces como saladas, ideal para comenzar el día con energía. En general, es un hotel que combina ubicación, confort y excelente servicio. Sin duda, lo recomendaría y volvería a hospedarme en mi próxima visita a Madrid."

"They had a planned water shut off due to maintenance issues. They did not contact us in advance or give us a chance to get a refund. The water was shut off for over 8 hours making the bathrooms completely unusable. Even after the water came on the shared bathrooms were absolutely disgusting because people had used the toilets. The staff were rude and completely unapologetic when we tried to ask when the water would come back on."

"Reception not very willing to solve odsues in a satisfactory manner"

"The staff and Hotel was great. Wonderful breakfast. The room cleaning was not up to standard. Towels not changed when put on the floor. No face towel and no tissue box. Otherwise we had a great stay and beautiful room"

"Positives... / Great location. 2 min walk to Gran Vía. / Pleasant, efficient, check in. / Pleasant staff. / An internal door separating the hallway from the bedroom. This is a big positive because, if there's any noise from the hotel corridor this door could be closed to minimise that noise. / Lots of storage and hangers. / Lots of power points, standard and usb, inc on both sides of the bed. Negatives… / Rated as 4* by local authorities. I'd say, in comparison to international standards, it's at best 3.5*. / Smallish room. / No complementary water (for a 4* hotel!). / No tea / coffee making facilities (for a 4* hotel!). / During the weekend noise from outside on the square was audible through 4-5am, so if you're a light sleeper I recommend staying elsewhere. My room was on the top floor, with double glazing, yet could still hear the noise outside. Seems to be caused by youths loitering around in the square. "

"Great location"

"We loved this hotel - perfect location, incredibly clean and comfortable, remarkably quiet, excellent European buffet breakfast, friendly staff, and beautiful rooftop. We would recommend you staying here. We will definitely stay here again if our travels bring us back to Madrid. Gracias!"

"Hotel is very nice but the noise level is a little much. If you can get a room on the inside of the property it will be much more quiet. Hotel staff are helpful and breakfast was plentiful."